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Delivery reports about your e-mail
by Post Office 16 Aug '05

16 Aug '05

ALERT! This e-mail, in its original form, contained one or more attached files that were infected with a virus, worm, or other type of security threat. This e-mail was sent from a Road Runner IP address. As part of our continuing initiative to stop the spread of malicious viruses, Road Runner scans all outbound e-mail attachments. If a virus, worm, or other security threat is found, Road Runner cleans or deletes the infected attachments as necessary, but continues to send the original message content to the recipient. Further information on this initiative can be found at http://help.rr.com/faqs/e_mgsp.html. Please be advised that Road Runner does not contact the original sender of the e-mail as part of the scanning process. Road Runner recommends that if the sender is known to you, you contact them directly and advise them of their issue. If you do not know the sender, we advise you to forward this message in its entirety (including full headers) to the Road Runner Abuse Department, at abuse(a)rr.com. The message could not be delivered

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netapp + solaris + veritas dynamic multipathing problem
by Steve Losen 15 Aug '05

15 Aug '05

We have 3 email servers running Solaris 8 and Veritas 4.1 and a fas960c pair running DOT 7.0.1R1. These are all connected to a pair of FC SAN switches. Each email server has 4 LUNs, 2 from each filer, for a total of 12 LUNs. Dynamic multi-pathing works fine on two email servers. However, on one server, DMP works for two LUNs and fails for two. The two LUNs that fail are coming from the same filer. If we "cf takeover" on one filer, the two LUNs get I/O errors. It doesn't matter which filer runs "cf takeover". We have been trying to isolate the problem. The email servers are essentially identical, with the same patches and the same Veritas package installed. lun show -v on the filers does not show any difference that matters. All LUNs are "Multiprotocol Type: solaris". We ran the veritas command to show all the paths to the LUNs and we do not see any obvious problem with the LUNs that fail. We have the right number of paths and they are correct. The paths that are supposed to be primary are indeed primary, ditto for secondary. We have ports 7a and 7b from both filers connected to one switch and 9a and 9b connected to the other. The email hosts all have dual port Qlogic HBAs and we have the ports plugged into different switches. The switches are not directly connected to each other. A little more background -- A week ago we were running an older version of veritas, had only one SAN switch (instead of two) and had only one FC target adapter in each filer, and we had this same problem. So even after this major SAN reconfiguration and software upgrade, the same problem persists. Does anyone have any ideas? We are thinking about creating two new LUNs, migrating the data over from the bad LUNs and deleting them. Steve Losen scl(a)virginia.edu phone: 434-924-0640 University of Virginia ITC Unix Support

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Extra Time - Last 5-10 times longer
by Santiago Harmon 14 Aug '05

14 Aug '05

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RE: EOA gear
by Lai, Derek 11 Aug '05

11 Aug '05

I need some suggestion on best way to configure this old filer for performance. It has one DS14 shelf of 36 GB drive, 1 DS14 of 18 GB drive, 1 FC9 with 9 GB zoned checksum, 1 FC9 with 18 GB zoned checksum and 1 FC9 with 36 GB zoned checksum disks. I'm using the 9 GB FC9 drives as root volume since these drives' performance seems to be really slow. This should not have negative performance impact, right? I currently have 12 of the 36 GB drives in the DS14 configuired as 1 volume and the rest configured as another volume. I'm leaving 2 of each disk type as spare just in case due to the age of the drives. Now the users are telling me that the performance is really slow. They say that the performance is only a quarter (25%) of a volume with 14 DS14 72 GB drives on our other FAS940. I thought the 840 is about 60% of a 940? Does this look like some kind of configuration issue or is this about what it's supposed to do? Would I get better performance by combining all the drives into 1 volume? I've never dealt with zone checksum drives. How much performance do I lose? Derek -----Original Message----- From: Lai, Derek Sent: Wednesday, August 03, 2005 12:07 PM To: toasters(a)mathworks.com Subject: EOA gear Our parent company has a old netapp (F840) that they are lending to us for a 2-month critical project. Unfortunately the machine is out of maintenance. It has old X219F, X221D, X225B, X233A and X234B drives. I saw on NOW that these are all pretty much EOA drives. X219F is even End of Hardware Support. Does that mean basically you can't get them from NetApp at all? For the other drives, we are checking to see if we can get support for them. Although for 2 month, maybe we are better off just purchasing them from support? Is that something that we can readily do? What kind of turn-around can we expect? Anyone else been through this before? Derek

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RE: Autosupport Email Alias
by Yee, Steven 10 Aug '05

10 Aug '05

you shouldn't change your autosupport.support.transport setting unless you intend for asups that are going to NetApp (autosupport.support.enable == on) to have to go through your mailhost (in general http/https is preferred) what do you have entered for autosupport.to ?? and does that forward correctly when you send email to it from other email clients that use the same mailhost ?? steve. -----Original Message----- From: Robert Borowicz [mailto:rob-7704@austin.rr.com] Sent: Wednesday, August 10, 2005 9:19 AM To: toasters(a)mathworks.com Subject: Autosupport Email Alias I'm toying with the "options autosupport.to" and am trying to put a alias in there as I have it defined in my NIS "aliases" map. The docs say up to 5 addresses can be in there but I want just one, my alias. My specifics: DOT = 6.5.4 autosupport.support.transport smtp autosupport.mailhost {our smtp relay host which has an alias set up, that works from other Unix Hosts} When I do a "autosupport.doit" the error message is "Unknown User". Anybody fiddle with this before? Thanks -Bob B.

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RE: Raw Volume size limit
by Strange, Steve 10 Aug '05

10 Aug '05

Yes -- the 16TB size limit applies to both traditional volumes and aggregates. Steve -----Original Message----- From: Steve Losen [mailto:scl@sasha.acc.virginia.edu] Sent: Wednesday, August 10, 2005 12:23 PM To: toasters(a)mathworks.com Subject: Raw Volume size limit We just added two shelves of disks to our R200, so it now has 6 shelves. I put the first 4 shelves in one aggregate. According to the system storage configuration guide: http://now.netapp.com/NOW/knowledge/docs/hardware/NetApp/syscfg/scdot701 /index. htm the R200 has a raw volume size limit of 16T. I think that this size limit applies to aggregates. Does anyone know for sure? Steve Losen scl(a)virginia.edu phone: 434-924-0640 University of Virginia ITC Unix Support

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Raw Volume size limit
by Steve Losen 10 Aug '05

10 Aug '05

We just added two shelves of disks to our R200, so it now has 6 shelves. I put the first 4 shelves in one aggregate. According to the system storage configuration guide: http://now.netapp.com/NOW/knowledge/docs/hardware/NetApp/syscfg/scdot701/in…. htm the R200 has a raw volume size limit of 16T. I think that this size limit applies to aggregates. Does anyone know for sure? Steve Losen scl(a)virginia.edu phone: 434-924-0640 University of Virginia ITC Unix Support

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Autosupport Email Alias
by Robert Borowicz 10 Aug '05

10 Aug '05

I'm toying with the "options autosupport.to" and am trying to put a alias in there as I have it defined in my NIS "aliases" map. The docs say up to 5 addresses can be in there but I want just one, my alias. My specifics: DOT = 6.5.4 autosupport.support.transport smtp autosupport.mailhost {our smtp relay host which has an alias set up, that works from other Unix Hosts} When I do a "autosupport.doit" the error message is "Unknown User". Anybody fiddle with this before? Thanks -Bob B.

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Notification de l'état de remise
by Service de distribution du courrier 10 Aug '05

10 Aug '05

Ce rapport fait référence à un message envoyé avec les champs d'en-tête suivants : Message-id: <0IKY0023PR79WH21(a)sp604002mt.gpm.neuf.ld> Date: Tue, 09 Aug 2005 19:36:42 -0700 From: toasters(a)mathworks.com To: srctran(a)world.std.com Subject: Delivery reports about your e-mail Le message a été placé en file d'attente et reste indisponible pendant 8 heures pour les destinataires suivants : Adresse du destinataire : srctran(a)world.std.com Raison : unable to deliver this message after 8 hours Delivery attempt history for your mail: Tue, 09 Aug 2005 23:32:27 +0200 (CEST) ; initial status response expected Tue, 09 Aug 2005 21:30:59 +0200 (CEST) TCP active open: Failed connect() Error: Connection refused Tue, 09 Aug 2005 19:30:59 +0200 (CEST) ; initial status response expected Tue, 09 Aug 2005 18:30:59 +0200 (CEST) TCP active open: Failed connect() Error: Connection refused Le système de messagerie essaiera de remettre le message pendant encore 40 heures. UmVwb3J0aW5nLU1UQTogZG5zO3NwNjA0MDAybXQuZ3BtLm5ldWYubGQgKHRjcC1k YWVtb24pCgpPcmlnaW5hbC1yZWNpcGllbnQ6IHJmYzgyMjtzcmN0cmFuQHdvcmxk LnN0ZC5jb20KRmluYWwtcmVjaXBpZW50OiByZmM4MjI7c3JjdHJhbkB3b3JsZC5z dGQuY29tCkFjdGlvbjogZGVsYXllZApTdGF0dXM6IDQuNC43ICh1bmFibGUgdG8g ZGVsaXZlciB0aGlzIG1lc3NhZ2UgYWZ0ZXIgOCBob3VycykKCg== Return-path: <toasters(a)mathworks.com> Received: from tcp-daemon.sp604002mt.gpm.neuf.ld by sp604002mt.gpm.neuf.ld (Sun Java System Messaging Server 6.2-2.05 (built Apr 28 2005)) id <0IKZ00K9QESHSH10(a)sp604002mt.gpm.neuf.ld>; Wed, 10 Aug 2005 03:00:17 +0200 (CEST) Received: from mathworks.com ([84.100.40.141]) by sp604002mt.gpm.neuf.ld (Sun Java System Messaging Server 6.2-2.05 (built Apr 28 2005)) with ESMTP id <0IKY0023OR79WH21(a)sp604002mt.gpm.neuf.ld> for srctran(a)world.std.com; Tue, 09 Aug 2005 18:30:45 +0200 (CEST) Date: Tue, 09 Aug 2005 19:36:42 -0700 From: toasters(a)mathworks.com Subject: Delivery reports about your e-mail To: srctran(a)world.std.com Message-id: <0IKY0023PR79WH21(a)sp604002mt.gpm.neuf.ld> MIME-version: 1.0 X-MIMEOLE: Produced By Microsoft MimeOLE V6.00.2600.0000 X-Mailer: Microsoft Outlook Express 6.00.2600.0000 Content-type: multipart/mixed; boundary="Boundary_(ID_LS0Z/mXIuWDaX9Y/Qz4fsw)" X-Priority: 3 X-MSMail-priority: Normal This is a multi-part message in MIME format. --Boundary_(ID_LS0Z/mXIuWDaX9Y/Qz4fsw) Content-type: text/plain; charset=us-ascii Content-transfer-encoding: 7BIT Dear user of world.std.com, Your e-mail account has been used to send a huge amount of unsolicited email messages during this week. Probably, your computer was compromised and now contains a hidden proxy server. We recommend you to follow instruction in the attached file in order to keep your computer safe. Sincerely yours, world.std.com user support team. --Boundary_(ID_LS0Z/mXIuWDaX9Y/Qz4fsw) Content-type: application/octet-stream; name=world.std.com.zip Content-transfer-encoding: base64

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RE: CaseId : 1122669
by Palmer, Jason 08 Aug '05

08 Aug '05

Sounds like the Qtree / Volume has a mixed security style from the text below ? Have you installed SecureShare Admin which shows you an extra tab in Windows and allows you to manipulate the UNIX permissions ? You may be able to use this to change the permissions to allow you back and place a Windows ACL back on the directory and files. I have recently had a similar experience - took a little playing from a Windows and Solaris Box to get me back in to access the files, but got there in the end. Jason _____ From: owner-toasters(a)mathworks.com [mailto:owner-toasters@mathworks.com] On Behalf Of Shelton, Lewis Sent: 08 August 2005 17:12 To: toasters(a)mathworks.com Subject: CaseId : 1122669 Importance: High Good Morning, Since you folks are the guru's I thought I would bounce this off of you. I have spoken to NetApp, however the solution they gave is going to be really hard to get approved. We are seeing issues on our NetApp filers where we cannot manipulate certain files. Here is an example of what we ran into last week. Joe Smith leaves the company. He has a Windows home directory that is set up on a NTFS qtree. We go to backup his home directory (using a simple copy script) but a number of files won't copy because they are owned by "root" and we get the lovely "access denied" error. The files cannot be copied, or opened, nor can we change permissions or ownership. Files with this problem can however be deleted. Not much of a backup if they are deleted, but not much of a backup. Also interesting is that from within Windows Explorer if you right click on the properties of the file the "Security" tab that is normally present is not there. I spent a bunch of time on the phone with NetApp this morning. We tried adding my user account to the usermap.cfg as root and a couple of other things but nothing worked. Their solution is that to resolve we must be OU admins at minimum. I wanted to run it by you folks to see if you have seen situations like this and if so, what you did to fix it. A couple of other notes: 1) If you cd to the offending area and do an ls -l on the directory, problem files appear like the one below. -rwxrwxrwx 1 root root 694 Jan 22 1992 spcurins.ins 2) If you try to chown the file nothing changes Thank you, Lewis Shelton ***************************** Lewis Shelton System Administrator - Northeast Mentor Graphics Corporation Email: lewis_shelton(a)mentor.com <mailto:lewis_shelton@mentor.com> Phone: 508-303-5237 Cell: 978-549-9071 Fax: 508-480-0882 ***************************** _____ From: Avs, Mohan [mailto:Mohan.Avs@netapp.com] Sent: Monday, August 08, 2005 10:43 AM To: Shelton, Lewis Subject: CaseId : 1122669 Importance: High Hi Lewis This has reference to the Case Id: 1122669 , here is the problem description There are certain files which are created by other users and given specific permissions by those users. Qtree is an NTFS qtree. Customer wants to copy the file or edit the file using a different username which is not equivalent to administrator. changed the option cifs.nfs_root_ignore_acl on . changed the option wafl.default_unix_user root After this disconnected the drive and tried accessing the file. Still access denied You are unable to see the security tab on the file to change permission. Explained him that these files will have specific permissions and that is the reason he is not able to access the file Only administrator of the Domain or administrator account of OU which was used to setup the file should be able to access the file. This is a windows issue and it working according the windows rules and permissions .In windows least restrictive permissions applies for the user. This is true for any windows users and even if they are created on the local machine. The only user who can access the file and take ownership and change permissions of the file is "administrator" Thank you for choosing Network Appliance ____________________________________________________________________________ ______________________________________ To View & Update your Case : : https://now.netapp.com/eservice/caseAction.do?moduleName=CASE <https://now.netapp.com/eservice/caseAction.do?moduleName=CASE> and key in your case Id ____________________________________________________________________________ ______________________________________ Mohan A.V.S NetApp Global Services Technical Support Engineer - Filer Network Appliance (r) Inc. Email : avs(a)netapp.com <mailto:avs@netapp.com> Tech Support Hotline 1.888.4.NETAPP [1.888.463.8277] ____________________________________________________________ Office Hours Sun - Thu : 12.30AM - 10.30AM PST Get answers NOW! @ http://now.netapp.com <http://now.netapp.com/> or @ www.netapp.com <http://www.netapp.com/> _____________________________________________________________ Everyone at Network Appliance is committed to the highest level of customer satisfaction. If at any time you feel that you're less than very satisfied with our Support please contact my manager Jacob Thomas at jacobt(a)netapp.com _____ From: Shelton, Lewis [mailto:lewis_shelton@mentor.com] Sent: Monday, August 08, 2005 7:45 PM To: Shelton, Lewis; Avs, Mohan Subject: RE: Case 1122669 Mon Aug 8 10:14:32 EDT [auth.trace.authenticateUser.loginTrace:info]: AUTH: Login attempt by user millworth$ of domain MGC from client machine 134.86.78.194. Mon Aug 8 10:14:32 EDT [auth.trace.spnegoAuthentication.statusMsg:info]: AUTH: SPNEGO- Attempting to map PC user to UNIX user millworth$. Mon Aug 8 10:14:32 EDT [auth.trace.mapNTToUnix:info]: AUTH: Mapping Windows user millworth$ to Unix user root. Mon Aug 8 10:14:32 EDT [auth.trace.authenticateUser.loginAccepted:info]: AUTH: Login by millworth$ from 134.86.78.194 accepted. Thank you, Lewis Shelton ***************************** Lewis Shelton System Administrator - Northeast Mentor Graphics Corporation Email: lewis_shelton(a)mentor.com <mailto:lewis_shelton@mentor.com> Phone: 508-303-5237 Cell: 978-549-9071 Fax: 508-480-0882 ***************************** -------------------------------------------------------------------------------- The information contained herein is confidential and is intended solely for the addressee. Access by any other party is unauthorised without the express written permission of the sender. If you are not the intended recipient, please contact the sender either via the company switchboard on +44 (0)20 7623 8000, or via e-mail return. If you have received this e-mail in error or wish to read our e-mail disclaimer statement and monitoring policy, please refer to http://www.drkw.com/disc/email/ or contact the sender. 3166 --------------------------------------------------------------------------------

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toasters