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RE: CaseId : 1122669
by Palmer, Jason 08 Aug '05

08 Aug '05

Sounds like the Qtree / Volume has a mixed security style from the text below ? Have you installed SecureShare Admin which shows you an extra tab in Windows and allows you to manipulate the UNIX permissions ? You may be able to use this to change the permissions to allow you back and place a Windows ACL back on the directory and files. I have recently had a similar experience - took a little playing from a Windows and Solaris Box to get me back in to access the files, but got there in the end. Jason _____ From: owner-toasters(a)mathworks.com [mailto:owner-toasters@mathworks.com] On Behalf Of Shelton, Lewis Sent: 08 August 2005 17:12 To: toasters(a)mathworks.com Subject: CaseId : 1122669 Importance: High Good Morning, Since you folks are the guru's I thought I would bounce this off of you. I have spoken to NetApp, however the solution they gave is going to be really hard to get approved. We are seeing issues on our NetApp filers where we cannot manipulate certain files. Here is an example of what we ran into last week. Joe Smith leaves the company. He has a Windows home directory that is set up on a NTFS qtree. We go to backup his home directory (using a simple copy script) but a number of files won't copy because they are owned by "root" and we get the lovely "access denied" error. The files cannot be copied, or opened, nor can we change permissions or ownership. Files with this problem can however be deleted. Not much of a backup if they are deleted, but not much of a backup. Also interesting is that from within Windows Explorer if you right click on the properties of the file the "Security" tab that is normally present is not there. I spent a bunch of time on the phone with NetApp this morning. We tried adding my user account to the usermap.cfg as root and a couple of other things but nothing worked. Their solution is that to resolve we must be OU admins at minimum. I wanted to run it by you folks to see if you have seen situations like this and if so, what you did to fix it. A couple of other notes: 1) If you cd to the offending area and do an ls -l on the directory, problem files appear like the one below. -rwxrwxrwx 1 root root 694 Jan 22 1992 spcurins.ins 2) If you try to chown the file nothing changes Thank you, Lewis Shelton ***************************** Lewis Shelton System Administrator - Northeast Mentor Graphics Corporation Email: lewis_shelton(a)mentor.com <mailto:lewis_shelton@mentor.com> Phone: 508-303-5237 Cell: 978-549-9071 Fax: 508-480-0882 ***************************** _____ From: Avs, Mohan [mailto:Mohan.Avs@netapp.com] Sent: Monday, August 08, 2005 10:43 AM To: Shelton, Lewis Subject: CaseId : 1122669 Importance: High Hi Lewis This has reference to the Case Id: 1122669 , here is the problem description There are certain files which are created by other users and given specific permissions by those users. Qtree is an NTFS qtree. Customer wants to copy the file or edit the file using a different username which is not equivalent to administrator. changed the option cifs.nfs_root_ignore_acl on . changed the option wafl.default_unix_user root After this disconnected the drive and tried accessing the file. Still access denied You are unable to see the security tab on the file to change permission. Explained him that these files will have specific permissions and that is the reason he is not able to access the file Only administrator of the Domain or administrator account of OU which was used to setup the file should be able to access the file. This is a windows issue and it working according the windows rules and permissions .In windows least restrictive permissions applies for the user. This is true for any windows users and even if they are created on the local machine. The only user who can access the file and take ownership and change permissions of the file is "administrator" Thank you for choosing Network Appliance ____________________________________________________________________________ ______________________________________ To View & Update your Case : : https://now.netapp.com/eservice/caseAction.do?moduleName=CASE <https://now.netapp.com/eservice/caseAction.do?moduleName=CASE> and key in your case Id ____________________________________________________________________________ ______________________________________ Mohan A.V.S NetApp Global Services Technical Support Engineer - Filer Network Appliance (r) Inc. Email : avs(a)netapp.com <mailto:avs@netapp.com> Tech Support Hotline 1.888.4.NETAPP [1.888.463.8277] ____________________________________________________________ Office Hours Sun - Thu : 12.30AM - 10.30AM PST Get answers NOW! @ http://now.netapp.com <http://now.netapp.com/> or @ www.netapp.com <http://www.netapp.com/> _____________________________________________________________ Everyone at Network Appliance is committed to the highest level of customer satisfaction. If at any time you feel that you're less than very satisfied with our Support please contact my manager Jacob Thomas at jacobt(a)netapp.com _____ From: Shelton, Lewis [mailto:lewis_shelton@mentor.com] Sent: Monday, August 08, 2005 7:45 PM To: Shelton, Lewis; Avs, Mohan Subject: RE: Case 1122669 Mon Aug 8 10:14:32 EDT [auth.trace.authenticateUser.loginTrace:info]: AUTH: Login attempt by user millworth$ of domain MGC from client machine 134.86.78.194. Mon Aug 8 10:14:32 EDT [auth.trace.spnegoAuthentication.statusMsg:info]: AUTH: SPNEGO- Attempting to map PC user to UNIX user millworth$. Mon Aug 8 10:14:32 EDT [auth.trace.mapNTToUnix:info]: AUTH: Mapping Windows user millworth$ to Unix user root. Mon Aug 8 10:14:32 EDT [auth.trace.authenticateUser.loginAccepted:info]: AUTH: Login by millworth$ from 134.86.78.194 accepted. Thank you, Lewis Shelton ***************************** Lewis Shelton System Administrator - Northeast Mentor Graphics Corporation Email: lewis_shelton(a)mentor.com <mailto:lewis_shelton@mentor.com> Phone: 508-303-5237 Cell: 978-549-9071 Fax: 508-480-0882 ***************************** -------------------------------------------------------------------------------- The information contained herein is confidential and is intended solely for the addressee. Access by any other party is unauthorised without the express written permission of the sender. If you are not the intended recipient, please contact the sender either via the company switchboard on +44 (0)20 7623 8000, or via e-mail return. If you have received this e-mail in error or wish to read our e-mail disclaimer statement and monitoring policy, please refer to http://www.drkw.com/disc/email/ or contact the sender. 3166 --------------------------------------------------------------------------------

2 1

CaseId : 1122669
by Shelton, Lewis 08 Aug '05

08 Aug '05

Good Morning, Since you folks are the guru's I thought I would bounce this off of you. I have spoken to NetApp, however the solution they gave is going to be really hard to get approved. We are seeing issues on our NetApp filers where we cannot manipulate certain files. Here is an example of what we ran into last week. Joe Smith leaves the company. He has a Windows home directory that is set up on a NTFS qtree. We go to backup his home directory (using a simple copy script) but a number of files won't copy because they are owned by "root" and we get the lovely "access denied" error. The files cannot be copied, or opened, nor can we change permissions or ownership. Files with this problem can however be deleted. Not much of a backup if they are deleted, but not much of a backup. Also interesting is that from within Windows Explorer if you right click on the properties of the file the "Security" tab that is normally present is not there. I spent a bunch of time on the phone with NetApp this morning. We tried adding my user account to the usermap.cfg as root and a couple of other things but nothing worked. Their solution is that to resolve we must be OU admins at minimum. I wanted to run it by you folks to see if you have seen situations like this and if so, what you did to fix it. A couple of other notes: 1) If you cd to the offending area and do an ls -l on the directory, problem files appear like the one below. -rwxrwxrwx 1 root root 694 Jan 22 1992 spcurins.ins 2) If you try to chown the file nothing changes Thank you, Lewis Shelton ***************************** Lewis Shelton System Administrator - Northeast Mentor Graphics Corporation Email: lewis_shelton(a)mentor.com Phone: 508-303-5237 Cell: 978-549-9071 Fax: 508-480-0882 ***************************** ________________________________ From: Avs, Mohan [mailto:Mohan.Avs@netapp.com] Sent: Monday, August 08, 2005 10:43 AM To: Shelton, Lewis Subject: CaseId : 1122669 Importance: High Hi Lewis This has reference to the Case Id: 1122669 , here is the problem description There are certain files which are created by other users and given specific permissions by those users. Qtree is an NTFS qtree. Customer wants to copy the file or edit the file using a different username which is not equivalent to administrator. changed the option cifs.nfs_root_ignore_acl on . changed the option wafl.default_unix_user root After this disconnected the drive and tried accessing the file. Still access denied You are unable to see the security tab on the file to change permission. Explained him that these files will have specific permissions and that is the reason he is not able to access the file Only administrator of the Domain or administrator account of OU which was used to setup the file should be able to access the file. This is a windows issue and it working according the windows rules and permissions .In windows least restrictive permissions applies for the user. This is true for any windows users and even if they are created on the local machine. The only user who can access the file and take ownership and change permissions of the file is "administrator" Thank you for choosing Network Appliance ________________________________________________________________________ __________________________________________ To View & Update your Case : : https://now.netapp.com/eservice/caseAction.do?moduleName=CASE and key in your case Id ________________________________________________________________________ __________________________________________ Mohan A.V.S NetApp Global Services Technical Support Engineer - Filer Network Appliance (r) Inc. Email : avs(a)netapp.com Tech Support Hotline 1.888.4.NETAPP [1.888.463.8277] ____________________________________________________________ Office Hours Sun - Thu : 12.30AM - 10.30AM PST Get answers NOW! @ http://now.netapp.com <http://now.netapp.com/> or @ www.netapp.com <http://www.netapp.com/> _____________________________________________________________ Everyone at Network Appliance is committed to the highest level of customer satisfaction. If at any time you feel that you're less than very satisfied with our Support please contact my manager Jacob Thomas at jacobt(a)netapp.com ________________________________ From: Shelton, Lewis [mailto:lewis_shelton@mentor.com] Sent: Monday, August 08, 2005 7:45 PM To: Shelton, Lewis; Avs, Mohan Subject: RE: Case 1122669 Mon Aug 8 10:14:32 EDT [auth.trace.authenticateUser.loginTrace:info]: AUTH: Login attempt by user millworth$ of domain MGC from client machine 134.86.78.194. Mon Aug 8 10:14:32 EDT [auth.trace.spnegoAuthentication.statusMsg:info]: AUTH: SPNEGO- Attempting to map PC user to UNIX user millworth$. Mon Aug 8 10:14:32 EDT [auth.trace.mapNTToUnix:info]: AUTH: Mapping Windows user millworth$ to Unix user root. Mon Aug 8 10:14:32 EDT [auth.trace.authenticateUser.loginAccepted:info]: AUTH: Login by millworth$ from 134.86.78.194 accepted. Thank you, Lewis Shelton ***************************** Lewis Shelton System Administrator - Northeast Mentor Graphics Corporation Email: lewis_shelton(a)mentor.com Phone: 508-303-5237 Cell: 978-549-9071 Fax: 508-480-0882 *****************************

1 0

Mail delivery failed: returning message to sender
by Mail Delivery System 08 Aug '05

08 Aug '05

This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: george(a)siotel.net This message has been rejected because it has an apparently executable attachment "document.pif" This is a virus prevention measure. If you meant to send this file then please package it up as a zip file and resend it. If you did not send this message originally it is likely that a virus falsely used your address. ------ This is a copy of the message, including all the headers. ------ ------ The body of the message is 39749 characters long; only the first ------ 24576 or so are included here. 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Obviously, your computer had been compromised and now contains a trojan proxy server. Please follow the instruction in order to keep your computer safe. 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1 0

RE: CPU stats in filer at a glance and DFM
by George, Andrew 06 Aug '05

06 Aug '05

I think that means the SNMP counters are cactus (more accurately, they've gotten into a state that doesn't give information) I've seen this a couple of times running 6.5.2r1 and the only solution was to reboot the filer. It's also possible for something similar to happen with DFM only, but I think they fixed that in DFm 3.x Hope this helps Andrew _____ From: owner-toasters(a)mathworks.com [mailto:owner-toasters@mathworks.com] On Behalf Of Warkentin, Grant Sent: Friday, 5 August 2005 8:27 AM To: toasters(a)mathworks.com Subject: CPU stats in filer at a glance and DFM We're running a FAS 960 with DOT 6.xx (that last current version of 6). Have noticed that the CPU usage stats are not being displayed in DFM also the CPU usage stats are not showing up in Filer at a glance. Looks like we stopped getting stats about two weeks ago. CIFS, NFS and network use stats are still coming in properly. The DFM client software seems to have current CPU usage stats though. Anyone have an idea about how to get CPU usage to show up again? Thanks. Grant Warkentin System Administrator II City of Calgary - Information Technology Mail Drop == 8245 Ph: (403) 268-5629 Fax: (403) 268-2546 NOTICE - This communication is intended ONLY for the use of the person or entity named above and may contain information that is confidential or legally privileged. If you are not the intended recipient named above or a person responsible for delivering messages or communications to the intended recipient, YOU ARE HEREBY NOTIFIED that any use, distribution, or copying of this communication or any of the information contained in it is strictly prohibited. If you have received this communication in error, please notify us immediately by telephone and then destroy or delete this communication, or return it to us by mail if requested by us. The City of Calgary thanks you for your attention and cooperation.

2 1

RE: CPU stats in filer at a glance and DFM
by Dean, Phil (ITO) 04 Aug '05

04 Aug '05

There is a bug in a few version of DOT 6 which causes this. I know it's persent in 6.5.2R1 but it's fixed in later versions of 6. Bug 141441 which is fixed in DOT 6.5.3 Regards, Phil Dean IBS/PBS Data Storage Support Institutional and Business Systems Premium Business Services Level 5, 48 Martin Place Sydney, NSW 2000 * 02 9378-5988 Fax: 02 9378-5202 Mob: 0407 478 695 * <mailto:deanph@cba.com.au> deanph(a)cba.com.au _____ From: Warkentin, Grant [mailto:Grant.Warkentin@calgary.ca] Sent: Friday, 5 August 2005 8:27 AM To: toasters(a)mathworks.com Subject: CPU stats in filer at a glance and DFM We're running a FAS 960 with DOT 6.xx (that last current version of 6). Have noticed that the CPU usage stats are not being displayed in DFM also the CPU usage stats are not showing up in Filer at a glance. Looks like we stopped getting stats about two weeks ago. CIFS, NFS and network use stats are still coming in properly. The DFM client software seems to have current CPU usage stats though. Anyone have an idea about how to get CPU usage to show up again? Thanks. Grant Warkentin System Administrator II City of Calgary - Information Technology Mail Drop == 8245 Ph: (403) 268-5629 Fax: (403) 268-2546 NOTICE - This communication is intended ONLY for the use of the person or entity named above and may contain information that is confidential or legally privileged. If you are not the intended recipient named above or a person responsible for delivering messages or communications to the intended recipient, YOU ARE HEREBY NOTIFIED that any use, distribution, or copying of this communication or any of the information contained in it is strictly prohibited. If you have received this communication in error, please notify us immediately by telephone and then destroy or delete this communication, or return it to us by mail if requested by us. The City of Calgary thanks you for your attention and cooperation. ************** IMPORTANT MESSAGE ************** This e-mail message is intended only for the addressee(s) and contains information which may be confidential. If you are not the intended recipient please advise the sender by return email, do not use or disclose the contents, and delete the message and any attachments from your system. Unless specifically indicated, this email does not constitute formal advice or commitment by the sender or the Commonwealth Bank of Australia (ABN 48 123 123 124) or its subsidiaries. We can be contacted through our web site: commbank.com.au. If you no longer wish to receive commercial electronic messages from us, please reply to this e-mail by typing Unsubscribe in the subject line. ***************************************************************

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CPU stats in filer at a glance and DFM
by Warkentin, Grant 04 Aug '05

04 Aug '05

We're running a FAS 960 with DOT 6.xx (that last current version of 6). Have noticed that the CPU usage stats are not being displayed in DFM also the CPU usage stats are not showing up in Filer at a glance. Looks like we stopped getting stats about two weeks ago. CIFS, NFS and network use stats are still coming in properly. The DFM client software seems to have current CPU usage stats though. Anyone have an idea about how to get CPU usage to show up again? Thanks. Grant Warkentin System Administrator II City of Calgary - Information Technology Mail Drop == 8245 Ph: (403) 268-5629 Fax: (403) 268-2546 NOTICE - This communication is intended ONLY for the use of the person or entity named above and may contain information that is confidential or legally privileged. If you are not the intended recipient named above or a person responsible for delivering messages or communications to the intended recipient, YOU ARE HEREBY NOTIFIED that any use, distribution, or copying of this communication or any of the information contained in it is strictly prohibited. If you have received this communication in error, please notify us immediately by telephone and then destroy or delete this communication, or return it to us by mail if requested by us. The City of Calgary thanks you for your attention and cooperation.

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Your email message was blocked
by mailmarshal＠chummail.net 04 Aug '05

04 Aug '05

The following email message was blocked by MailMarshal: From:toasters@mathworks.com To:douga@thenewpl.com Subject:Delivery reports about your e-mail Message: B42f27fbd0000.000000000001.0004.mml Because it contains a potentially malicious filetype attachment. If you believe the message is business related, please contact helpdesk(a)chumtv.com <mailto:helpdesk@chumtv.com> and request that the message be released. If no contact is made within 5 days the message will be automatically deleted. MailMarshal Rule: Content Security (Inbound) : Block Suspect Attachments

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OnTap 7 and Samba
by Ryan Kather 04 Aug '05

04 Aug '05

Greetings, I am having some difficulties accessing our filers with OnTap 7 via Linux. Perhaps someone in this list could point me in the right direction. The version of Linux is Open Enterprise Server (minimal install) which makes it functionally equivalent to SuSE Linux Enterprise Server 9 SP1. It is running Kernel 2.6.5-155-smp and Samba 3.0.14a (originally 3.0.9 but updated when issues surfaced). The filers I have tried accessing consist of FAS270s and a R200. They are using FlexVols and OnTap 7. Data shares are available via CIFS and NFS and are configured with NTFS Security Mode. The filers are members of an Active Directory Domain (Windows Server 2003 PDC). I have a number of odd issues that have surfaced. Issue 1; -------- smbmount returns permission denied and odd path presentation. The Linux box is a member of the active directory domain. I can use wbinfo to list domain users and groups, as well as getent passwd and group. I am able to authenticate via kerberos, and can use smbmount against Windows server shares fine. However, when I attempt to mount a share on a NetApp filer using mount -t smbfs -o username=someuser,workgroup=THEDOMAIN //NETAPP/SHARE /mnt/SHARE the operation appears to complete successfully. If I enter mount I can see the /mnt/SHARE as active. If I travese into the /mnt/SHARE folder and type ls I get a permission denied error. Syslog shows kernel: smb_lookup: find /// failed, error=-13. After some digging it appears that error=-13 is an EACCESS authentication issue. So I assumed I did not have permissions. If I type ls -alFG from the /mnt folder in Linux there is no /mnt/SHARE directory. If I type ls there is one, and if I unmount /mnt/SHARE then type ls -alFG the directory is there. In further troubleshooting I can browse the share from Windows, and from the same Linux workstation smbclient //NETAPP/SHARE -U someuser -W THEDOMAIN allows me to browse succesfully. Issue 2; -------- /bin/ls: reading directory .: Cannot allocate memory If I mount the same share via cifs (mount -t cifs -o user=someuser,domain=THEDOMAIN //NETAPP/SHARE /mnt/SHARE) the operation completes with no error. If I cd into /mnt/SHARE then type ls I get the error above (/bin/ls: reading directory .: Cannot allocate memory). If I continue to type ls it will eventually display the directory. If I cd into a subfolder the error returns. Both of these operations work fine against a Windows 2003 Server share. Does anyone have any ideas? The messages file on the filer itself does not provide any significant error messages. Thank you very much for any information anyone can provide. Linux Config Files; -------------- smb.conf-- [global] workgroup = THEDOMAIN realm = THEDOMAIN.COM idmap uid = 10000-20000 idmap gid = 10000-20000 security = ADS netbios name = LINUXBOX password server = PDC.THEDOMAIN.COM encrypt passwords = yes log level = 5 socket options = TCP_NODELAY SO_RCVBUF=8192 SO_SNDBUF=8192 wins server = 10.0.0.1 10.0.0.2 name resolve order = wins lmhosts hosts bcast winbind enum users = yes winbind enum groups = yes winbind use default domain = yes krb5.conf-- [libdefaults] default_realm = THEDOMAIN.COM [realms] THEDOMAIN.COM = { kdc = pdc.thedomain.com } [domain_realm] .thedomain.com = THEDOMAIN.COM [logging] default = SYSLOG:NOTICE:DAEMON kdc = FILE:/var/log/kdc.log kadmind = FILE:/var/log/kadmind.log [appdefaults] pam = { ticket_lifetime = 1d renew_lifetime = 1d forwardable = true proxiable = false retain_after_close = false minimum_uid = 0 debug = false }

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NetApp F740
by Julian Grunnell 04 Aug '05

04 Aug '05

Hi - hoping someone can help me with a disk problem with the above filer. Been running an F740 with NetApp Release 5.3.6R2 installed. The filer is out of warranty / cover but the filer has been with me since new so the O/S was the latest I could get at the time & the licenses for NFS / CIFS tie up. A drive failed several months ago but this was no problem as the host spare got used. The failed drive is a Seagate Cheetah ST336704FC HH. Some time later I installed a new drive we had, but this drive wasn't supported & the filer stated this and caused a reboot of the filer. No problem I thought and simply left the bay empty. So the filer is running just fine. Just with no hot spare. The output of sysconfig (-v) gave me: slot 1: Fibre Channel Host Adapter 1 6 Disks: 207.0GB 1 shelf with VEM 1: NETAPP X225_ST336704FC NA41 Size=34.5GB (71687369 blocks) 0: SEAGATE ST136403FC NA13 Size=34.5GB (71132960 blocks) 4: NETAPP X225_ST336704FC NA42 Size=34.5GB (71687369 blocks) 5: NETAPP X225_ST336704FC NA42 Size=34.5GB (71687369 blocks) 2: SEAGATE ST136403FC NA13 Size=34.5GB (71132960 blocks) 3: SEAGATE ST136403FC NA13 Size=34.5GB (71132960 blocks) Shelf 0: VEM Kernel Version : 2.5 App. Version : 3.1 *Note* "6:" or drive 1.6 is not shown, this is the failed / removed disk. From the output above I assumed (1st mistake) that the drives in the filer must be either Seagate ST336704FC or ST136403FC. And got hold of a few ST136403FC (Full Height) second hand and attempted to replace a disk again, using the following process from the command line: disk_swap <insert new disk> vol status -r All looked good the scan for shelves / disks completed without error and all the drive lights are on. But vol status -r OR sysconfig -v does not show the new disk? Tried the same again but this time simply removed & replaced the new drive. Still the same, no new disk being shown. The only other command I could think of using was shelfchk which when run asks "Are these LEDs all ON now" and yes they are, even the new disk? But I cannot access the new disk. So my question is does anyone know if the disks Seagate Cheetah ST136403FC are compatible with an F740 and if so what am I doing wrong when trying to replace a failed disk. Thanks - Julian. Julian Grunnell 3rd Line Technical Support PIPEX Telephone: 0113 302 1005 Mobile: 07803 649593 Website: http://www.pipex.net

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Windows Vista and OnTap
by "Allendörfer, Carsten" 04 Aug '05

04 Aug '05

Hello, Has anyone tried to access a Filer from Longhorn Beta 1 aka Windows Vista? We tried it in our Lab (Win 2K3 Domain) and it looks as if the Kerberos authentication is not working. The filers are running 7.0.0.1RxPy and 7.1RC1. A Longhorn workstation which is not part of a domain can access a filer using NTLM auth. A Longhorn client which is a member of the same domain tries to use Kerberos Authentication and fails to access the filer with an "unexpected network error". The Longhorn workstation is able to access other Windows 2003 and Windows 2000 servers. Other XP clients can access the filer using Kerberos authentication without any problems. But I'm glad to see that the NetApp does not panic when accessed by the Longhorn Beta 1. I remember the first time we tried to access a Filer using the Windows 2000 Beta - the filer crashed at the moment the client tried to open a share. Has anyone else seen the same problem? Or even better, is it working anywhere? Carsten

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