we are actually past 7.1.x on this filer

-- Daniel Leeds Senior Systems Administrator Edmunds.com

-----Original Message----- From: Oliver Bassett [mailto:Oliver.Bassett@infinity.co.nz] Sent: Mon 2/26/2007 7:36 PM To: Leeds, Daniel; toasters@mathworks.com Subject: RE: autosupport stops functioning

Did this start happening after an upgrade to ONTAP 7.0.5?

They added throttling functionality to the autosupport options.

Thanks

Oliver Bassett Senior Systems Engineer

Infinity Solutions Ltd P O Box 3323, Auckland Ph: +64 9 921 8123, Mob: +64 21 574 994 Fax: +64 9 309 4142 www.infinitysolutions.co.nz http://www.infinitysolutions.co.nz

From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com] On Behalf Of Leeds, Daniel Sent: Tuesday, 27 February 2007 3:37 p.m. To: toasters@mathworks.com Subject: autosupport stops functioning

anyone else have this happen?

suddenly one of our filers stops generating autosupport messages. both autosupport.enable and autosupport.support.enable are on. if i generate a test email with the autosupport.doit option nothing happens. not even a failed message, the console just sits there as if i never generated one.

needless to say neither netapp or our email server gets anything from this filer and nothing hits the console about generating any autosupport emails.

The information contained in this email is privileged and confidential and intended for the addressee only. If you are not the intended recipient, you are asked to respect that confidentiality and not disclose, copy or make use of its contents. If received in error you are asked to destroy this email and contact the sender immediately. Your assistance is appreciated.

it sounds like we have the same problem and i too cannot reboot this filer because it houses at least 8 production oracle databases :(

-- Daniel Leeds Senior Systems Administrator Edmunds.com

-----Original Message----- From: Kießl Walter [mailto:kiessl@heidenhain.de] Sent: Mon 2/26/2007 11:45 PM To: Leeds, Daniel; Oliver Bassett; toasters@mathworks.com Subject: AW: autosupport stops functioning

Hi Daniel,

I have the same problem with DOT 7.2.1. To me it seems that the autosupport process has gone stuck. NetApp has no idea what the cause could be. They asked me to reboot the filer, but as it is a productional database storage provider I'm not able to boot it yet.

Have you tried to boot the filer? Anything changed after rebooting?

Regards Walter

________________________________

Von: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com] Im Auftrag von Leeds, Daniel Gesendet: Dienstag, 27. Februar 2007 05:41 An: Oliver Bassett; toasters@mathworks.com Betreff: RE: autosupport stops functioning

we are actually past 7.1.x on this filer

-- Daniel Leeds Senior Systems Administrator Edmunds.com

-----Original Message----- From: Oliver Bassett [mailto:Oliver.Bassett@infinity.co.nz] Sent: Mon 2/26/2007 7:36 PM To: Leeds, Daniel; toasters@mathworks.com Subject: RE: autosupport stops functioning

Did this start happening after an upgrade to ONTAP 7.0.5?

They added throttling functionality to the autosupport options.

Thanks

Oliver Bassett Senior Systems Engineer

Infinity Solutions Ltd P O Box 3323, Auckland Ph: +64 9 921 8123, Mob: +64 21 574 994 Fax: +64 9 309 4142 www.infinitysolutions.co.nz http://www.infinitysolutions.co.nz

From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com] On Behalf Of Leeds, Daniel Sent: Tuesday, 27 February 2007 3:37 p.m. To: toasters@mathworks.com Subject: autosupport stops functioning

anyone else have this happen?

suddenly one of our filers stops generating autosupport messages. both autosupport.enable and autosupport.support.enable are on. if i generate a test email with the autosupport.doit option nothing happens. not even a failed message, the console just sits there as if i never generated one.

needless to say neither netapp or our email server gets anything from this filer and nothing hits the console about generating any autosupport emails.

The information contained in this email is privileged and confidential and intended for the addressee only. If you are not the intended recipient, you are asked to respect that confidentiality and not disclose, copy or make use of its contents. If received in error you are asked to destroy this email and contact the sender immediately. Your assistance is appreciated.

Hi there, Did you get a resolution to your problem? Looks like we got hit by the same bug. One of our filer (running 7.0.2) suddenly stopped working. Its partner works fine. One thing I noticed is this: On the filer where it stopped working: options autosupport.doit autosupport.doit WEEKLY_LOG

On other filers where it works: options autosupport.doit autosupport.doit DONT

Even if I change it to DONT, it doesn't seem to stick. Anyways I too have opened a case with Support to see what they advise.

-G

On 2/27/07, Leeds, Daniel dleeds@edmunds.com wrote:

fyi,

netapp support is advising us to perform a software install of the same release but without doing a download or reboot. ill post back the results once i get clearance to muck with a production filer :)

-- Daniel Leeds Senior Systems Administrator Edmunds.com

-----Original Message----- From: owner-toasters@mathworks.com on behalf of Leeds, Daniel Sent: Tue 2/27/2007 6:32 AM To: Kießl Walter; Oliver Bassett; toasters@mathworks.com Subject: RE: autosupport stops functioning

it sounds like we have the same problem and i too cannot reboot this filer because it houses at least 8 production oracle databases :(

-- Daniel Leeds Senior Systems Administrator Edmunds.com

-----Original Message----- From: Kießl Walter [mailto:kiessl@heidenhain.de] Sent: Mon 2/26/2007 11:45 PM To: Leeds, Daniel; Oliver Bassett; toasters@mathworks.com Subject: AW: autosupport stops functioning

Hi Daniel,

I have the same problem with DOT 7.2.1. To me it seems that the autosupport process has gone stuck. NetApp has no idea what the cause could be. They asked me to reboot the filer, but as it is a productional database storage provider I'm not able to boot it yet.

Have you tried to boot the filer? Anything changed after rebooting?

Regards Walter

---

Von: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com] Im Auftrag von Leeds, Daniel Gesendet: Dienstag, 27. Februar 2007 05:41 An: Oliver Bassett; toasters@mathworks.com Betreff: RE: autosupport stops functioning

we are actually past 7.1.x on this filer

-- Daniel Leeds Senior Systems Administrator Edmunds.com

-----Original Message----- From: Oliver Bassett [mailto:Oliver.Bassett@infinity.co.nz] Sent: Mon 2/26/2007 7:36 PM To: Leeds, Daniel; toasters@mathworks.com Subject: RE: autosupport stops functioning

Did this start happening after an upgrade to ONTAP 7.0.5?

They added throttling functionality to the autosupport options.

Thanks

Oliver Bassett Senior Systems Engineer

Infinity Solutions Ltd P O Box 3323, Auckland Ph: +64 9 921 8123, Mob: +64 21 574 994 Fax: +64 9 309 4142 www.infinitysolutions.co.nz http://www.infinitysolutions.co.nz

From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com] On Behalf Of Leeds, Daniel Sent: Tuesday, 27 February 2007 3:37 p.m. To: toasters@mathworks.com Subject: autosupport stops functioning

anyone else have this happen?

suddenly one of our filers stops generating autosupport messages. both autosupport.enable and autosupport.support.enable are on. if i generate a test email with the autosupport.doit option nothing happens. not even a failed message, the console just sits there as if i never generated one.

needless to say neither netapp or our email server gets anything from this filer and nothing hits the console about generating any autosupport emails.

The information contained in this email is privileged and confidential and intended for the addressee only. If you are not the intended recipient, you are asked to respect that confidentiality and not disclose, copy or make use of its contents. If received in error you are asked to destroy this email and contact the sender immediately. Your assistance is appreciated.

netapp support is advising us to perform a software install of the same release but without doing a download or reboot.  ill post back the results once i get clearance to muck with a production filer :)

What??? An install without doing a download or reboot??? This is nuts. If your autosupport.transport option is set to https, then you're likely getting bitten by this bug:

http://now.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=263066

We are (allegedly), and were told to change the option to http or smtp and reboot the filer, as it isn't scheduled to be fixed until 7.2.5. We're a little ticked, too...we feel that this notion of "rebooting" to fix a problem is something we're hearing far too often from NetApp lately. If we thought that were ok, we'd have bought a Windows box.

-Kevin

-----Original Message----- From: owner-toasters@mathworks.com on behalf of Leeds, Daniel Sent: Tue 2/27/2007 6:32 AM To: Kießl Walter; Oliver Bassett; toasters@mathworks.com Subject: RE: autosupport stops functioning

it sounds like we have the same problem and i too cannot reboot this filer because it houses at least 8 production oracle databases :(

-- Daniel Leeds Senior Systems Administrator Edmunds.com

-----Original Message----- From: Kießl Walter [mailto:kiessl@heidenhain.de] Sent: Mon 2/26/2007 11:45 PM To: Leeds, Daniel; Oliver Bassett; toasters@mathworks.com Subject: AW: autosupport stops functioning

Hi Daniel,

I have the same problem with DOT 7.2.1. To me it seems that the autosupport process has gone stuck. NetApp has no idea what the cause could be. They asked me to reboot the filer, but as it is a productional database storage provider I'm not able to boot it yet.

Have you tried to boot the filer? Anything changed after rebooting?

Regards Walter

---

Von: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com] Im Auftrag von Leeds, Daniel Gesendet: Dienstag, 27. Februar 2007 05:41 An: Oliver Bassett; toasters@mathworks.com Betreff: RE: autosupport stops functioning

we are actually past 7.1.x on this filer

-- Daniel Leeds Senior Systems Administrator Edmunds.com

-----Original Message----- From: Oliver Bassett [mailto:Oliver.Bassett@infinity.co.nz] Sent: Mon 2/26/2007 7:36 PM To: Leeds, Daniel; toasters@mathworks.com Subject: RE: autosupport stops functioning

Did this start happening after an upgrade to ONTAP 7.0.5?

They added throttling functionality to the autosupport options.

Thanks

Oliver Bassett Senior Systems Engineer

Infinity Solutions Ltd P O Box 3323, Auckland Ph: +64 9 921 8123, Mob: +64 21 574 994 Fax: +64 9 309 4142 www.infinitysolutions.co.nz http://www.infinitysolutions.co.nz

From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com] On Behalf Of Leeds, Daniel Sent: Tuesday, 27 February 2007 3:37 p.m. To: toasters@mathworks.com Subject: autosupport stops functioning

anyone else have this happen?

suddenly one of our filers stops generating autosupport messages.  both autosupport.enable and autosupport.support.enable are on.  if i generate a test email with the autosupport.doit option nothing happens.  not even a failed message, the console just sits there as if i never generated one.

needless to say neither netapp or our email server gets anything from this filer and nothing hits the console about generating any autosupport emails.

The information contained in this email is privileged and confidential and intended for the addressee only. If you are not the intended recipient, you are asked to respect that confidentiality and not disclose, copy or make use of its contents. If received in error you are asked to destroy this email and contact the sender immediately. Your assistance is appreciated.

*------------------------------------------*-----------------------* | Kevin Davis (UNIX/Storage Sysadmin) | Natick, Massachusetts | | 508.647.7660 | 01760-2098 | | mailto:kevin.davis@mathworks.com *-----------------------* | http://www.mathworks.com | | *------------------------------------------*-----------------------*

I don't think this is the same problem as the one originally posted, but we once had a similar problem here where autosupport messages stopped being received by netapp because our mail gateway was rejecting all messages larger than a certain size. We didn't even know they were bouncing (we weren't getting the bounces) until one of the mail admins finally said something about it.

yeah i tried that as well but no luck. option is not valid in 7.1.0.1

-- Daniel Leeds Senior Systems Administrator Edmunds.com

-----Original Message----- From: Andrew Siegel [mailto:abs@blueskystudios.com] Sent: Tue 2/27/2007 5:35 AM To: Leeds, Daniel Cc: toasters@mathworks.com Subject: Re: autosupport stops functioning

We saw something like this after an upgrade. Check the value of the option "autosupport.notify_threshold". Try setting it to "debug" to obtain the functionality that you had before.

Leeds, Daniel wrote:

anyone else have this happen?

suddenly one of our filers stops generating autosupport messages. both autosupport.enable and autosupport.support.enable are on. if i generate a test email with the autosupport.doit option nothing happens. not even a failed message, the console just sits there as if i never generated one.

needless to say neither netapp or our email server gets anything from this filer and nothing hits the console about generating any autosupport emails.