it sounds like we have the same problem and i too cannot reboot this filer because it houses at least 8 production oracle databases :(

--
Daniel Leeds
Senior Systems Administrator
Edmunds.com



-----Original Message-----
From: Kießl Walter [mailto:kiessl@heidenhain.de]
Sent: Mon 2/26/2007 11:45 PM
To: Leeds, Daniel; Oliver Bassett; toasters@mathworks.com
Subject: AW: autosupport stops functioning

Hi Daniel,

I have the same problem with DOT 7.2.1. To me it seems that the autosupport process has gone stuck. NetApp has no idea what the cause could be. They asked me to reboot the filer, but as it is a productional database storage provider I'm not able to boot it yet.

Have you tried to boot the filer? Anything changed after rebooting?

Regards
Walter

________________________________

Von: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com] Im Auftrag von Leeds, Daniel
Gesendet: Dienstag, 27. Februar 2007 05:41
An: Oliver Bassett; toasters@mathworks.com
Betreff: RE: autosupport stops functioning



we are actually past 7.1.x on this filer


--
Daniel Leeds
Senior Systems Administrator
Edmunds.com



-----Original Message-----
From: Oliver Bassett [mailto:Oliver.Bassett@infinity.co.nz]
Sent: Mon 2/26/2007 7:36 PM
To: Leeds, Daniel; toasters@mathworks.com
Subject: RE: autosupport stops functioning

Did this start happening after an upgrade to ONTAP 7.0.5?



They added throttling functionality to the autosupport options.



Thanks



Oliver Bassett
Senior Systems Engineer

Infinity Solutions Ltd
P O Box 3323, Auckland
Ph: +64 9 921 8123, Mob: +64 21 574 994
Fax: +64 9 309 4142
www.infinitysolutions.co.nz <http://www.infinitysolutions.co.nz>



From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com]
On Behalf Of Leeds, Daniel
Sent: Tuesday, 27 February 2007 3:37 p.m.
To: toasters@mathworks.com
Subject: autosupport stops functioning





anyone else have this happen?

suddenly one of our filers stops generating autosupport messages.  both
autosupport.enable and autosupport.support.enable are on.  if i generate
a test email with the autosupport.doit option nothing happens.  not even
a failed message, the console just sits there as if i never generated
one.

needless to say neither netapp or our email server gets anything from
this filer and nothing hits the console about generating any autosupport
emails.


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