the only resolution given by support was to do a software install of the current ontap version without doing a download. we did not want to do that on a live filer even though it's likely pretty safe.
we are planning on doing an update to 7.2.1.1 in the next maint window instead.
it is still not functioning and like you everything i tried with the autosupport options did not work :)
--
Daniel Leeds
Senior Systems Administrator
Edmunds.com
-----Original Message-----
From: Sto Rage© [mailto:netbacker@gmail.com]
Sent: Thu 3/8/2007 10:58 AM
To: Leeds, Daniel
Cc: toasters@mathworks.com
Subject: Re: autosupport stops functioning
Hi there,
Did you get a resolution to your problem? Looks like we got hit by
the same bug. One of our filer (running 7.0.2) suddenly stopped
working. Its partner works fine.
One thing I noticed is this:
On the filer where it stopped working:
options autosupport.doit
autosupport.doit WEEKLY_LOG
On other filers where it works:
options autosupport.doit
autosupport.doit DONT
Even if I change it to DONT, it doesn't seem to stick.
Anyways I too have opened a case with Support to see what they advise.
-G
On 2/27/07, Leeds, Daniel <dleeds@edmunds.com> wrote:
>
>
>
>
> fyi,
>
> netapp support is advising us to perform a software install of the same
> release but without doing a download or reboot. ill post back the results
> once i get clearance to muck with a production filer :)
>
>
> --
> Daniel Leeds
> Senior Systems Administrator
> Edmunds.com
>
>
>
> -----Original Message-----
> From: owner-toasters@mathworks.com on behalf of Leeds, Daniel
> Sent: Tue 2/27/2007 6:32 AM
> To: Kießl Walter; Oliver Bassett; toasters@mathworks.com
> Subject: RE: autosupport stops functioning
>
>
> it sounds like we have the same problem and i too cannot reboot this filer
> because it houses at least 8 production oracle databases :(
>
> --
> Daniel Leeds
> Senior Systems Administrator
> Edmunds.com
>
>
>
> -----Original Message-----
> From: Kießl Walter [mailto:kiessl@heidenhain.de]
> Sent: Mon 2/26/2007 11:45 PM
> To: Leeds, Daniel; Oliver Bassett; toasters@mathworks.com
> Subject: AW: autosupport stops functioning
>
> Hi Daniel,
>
> I have the same problem with DOT 7.2.1. To me it seems that the autosupport
> process has gone stuck. NetApp has no idea what the cause could be. They
> asked me to reboot the filer, but as it is a productional database storage
> provider I'm not able to boot it yet.
>
> Have you tried to boot the filer? Anything changed after rebooting?
>
> Regards
> Walter
>
> ________________________________
>
> Von: owner-toasters@mathworks.com
> [mailto:owner-toasters@mathworks.com] Im Auftrag von Leeds,
> Daniel
> Gesendet: Dienstag, 27. Februar 2007 05:41
> An: Oliver Bassett; toasters@mathworks.com
> Betreff: RE: autosupport stops functioning
>
>
>
> we are actually past 7.1.x on this filer
>
>
> --
> Daniel Leeds
> Senior Systems Administrator
> Edmunds.com
>
>
>
> -----Original Message-----
> From: Oliver Bassett
> [mailto:Oliver.Bassett@infinity.co.nz]
> Sent: Mon 2/26/2007 7:36 PM
> To: Leeds, Daniel; toasters@mathworks.com
> Subject: RE: autosupport stops functioning
>
> Did this start happening after an upgrade to ONTAP 7.0.5?
>
>
>
> They added throttling functionality to the autosupport options.
>
>
>
> Thanks
>
>
>
> Oliver Bassett
> Senior Systems Engineer
>
> Infinity Solutions Ltd
> P O Box 3323, Auckland
> Ph: +64 9 921 8123, Mob: +64 21 574 994
> Fax: +64 9 309 4142
> www.infinitysolutions.co.nz
> <http://www.infinitysolutions.co.nz>
>
>
>
> From: owner-toasters@mathworks.com
> [mailto:owner-toasters@mathworks.com]
> On Behalf Of Leeds, Daniel
> Sent: Tuesday, 27 February 2007 3:37 p.m.
> To: toasters@mathworks.com
> Subject: autosupport stops functioning
>
>
>
>
>
> anyone else have this happen?
>
> suddenly one of our filers stops generating autosupport messages. both
> autosupport.enable and autosupport.support.enable are on. if i generate
> a test email with the autosupport.doit option nothing happens. not even
> a failed message, the console just sits there as if i never generated
> one.
>
> needless to say neither netapp or our email server gets anything from
> this filer and nothing hits the console about generating any autosupport
> emails.
>
>
> The information contained in this email is privileged and confidential and
> intended for the addressee only. If you are not the intended recipient, you
> are asked to respect that confidentiality and not disclose, copy or make
> use
> of its contents. If received in error you are asked to destroy this email
> and contact the sender immediately. Your assistance is appreciated.
>
>
>
>
>
>