While this is true, one should also be aware that NetApp requires "gray market" hardware to be recertified. If it is not recertified ($1000 minimum, $1500 for "non-business-hours") you will void your warrantee. The recertification basically involved attaching the shelf, then creating a volume, and running hammer.

At least, that's what they made us do. YMMV.

Jordan -----Original Message----- From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com]On Behalf Of ScottUCE@aol.com Sent: Thursday, April 17, 2003 12:00 PM To: d.kindred@telesciences.com; toasters@mathworks.com Subject: Re: Who to buy additional drives from?

......We are maintaining NetApp support, so we would need an "approved" vendor, etc.......

************************************************************************

Hi, David:

You do not need to buy NetApp hardware from an "approved" vendor, even if your filer is on NetApp hardware support.

Should you choose to buy third-party-supplied NetApp hardware, you have the choice of:

1) adding your third-party-supplied NetApp hardware to your NetApp support contract, 2) utilizing, instead, any hardware warranty provided by your third-party supplier, or 3) going "bare."

Regards,

Scott

Scott Fischmann Union Computer Exchange, Inc. 6233 Idylwood Lane Minneapolis, MN 55436 email: scott@unioncomputer.com phone: 952 935 7282 | fax: 952 935 5056

"Helping our customers make each dollar go further -- since 1991!" www.unioncomputer.com

Subj:Who to buy additional drives from? Date:4/16/2003 4:36:55 PM Central Daylight Time From:d.kindred@telesciences.com To:toasters@mathworks.com Sent from the Internet

I need to add some drives to the DS14 on our F810, but had a couple of questions.

Since the Filer has performed so well, I haven't had much need to deal with it, which is good, but it also means I'm not as familiar with it as I'd like. It seems I only have time to learn about the things that break :(

I have been able to find answers to the technical questions on NOW, so I don't have to act stupid about those.

I do have one non-technical questions left though:

When the time comes to buy the drives should I go back to the VAR we bought the system from, or direct to NetApp, or should I consider some other source? We are maintaining NetApp support, so we would need an "approved" vendor, etc.

Thanks.

-- David L. Kindred mailto:d.kindred@telesciences.com Unix Systems & Network Administrator Telesciences, Inc. http://www.telesciences.com Support: http://support.telesciences.com 2000 Midlantic Drive, Suite 410, Mt. Laurel, NJ 08054 Tel: +1.856.866.1000 ext. 4184 Fax: +1.856.866.0185 ---