Hi Matt,

thanks for the hint, I must have overread this small difference all the time lately :-/ Unfortunately, using the zip file doesn't change the behaviour:

CLUSTER::*> system node image package show Package Node Repository Package File Name ------------ -------------- ----------------- Node1 mroot SP_FW_308-04195_11.11.zip Node2 mroot SP_FW_308-04195_11.11.zip 2 entries were displayed.

The auto update kicks in about 20min after the download, event log says:

CLUSTER::*> event log show Time Node Severity Event ------------------- ---------------- ------------- --------------------------- 1/14/2025 17:39:18 Node1 ERROR sp.upd.unzip.event: Service Processor failed to decompress the image package. 1/14/2025 17:38:07 Node2 ERROR sp.upd.unzip.event: Service Processor failed to decompress the image package.

A manual try says:

CLUSTER::*> system service-processor image update -node Node1 -package SP_FW_308-04195_11.11.zip

Note: Firmware update will need to reboot the SP on completion. If your console connection is through the SP, it will be disconnected Do you want to proceed with the firmware update ? {y|n}: y

Error: command failed: Unable to schedule Service Processor update.

And this command does not produce any additional entry in the event log.

Best,

Alexander Griesser Head of Systems Operations

ANEXIA Internetdienstleistungs GmbH

E-Mail: AGriesser@anexia.commailto:AGriesser@anexia.com Web: https://www.anexia.comhttps://www.anexia.com/

Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020 Klagenfurt Geschäftsführer: Alexander Windbichler Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601

Von: Sullivan, Matt Matt.Sullivan@netapp.com Gesendet: Dienstag, 14. Jänner 2025 16:52 An: Alexander Griesser AGriesser@anexia.com; toasters@teaparty.net Betreff: [EXT] RE: Unable to schedule service processor update

ATTENTION: This email originated from outside of the organisation. Do not click on links or open attachments unless you recognize the sender and know the content is safe

Hi Alexander, Installing SP Firmware from ONTAP would use a .zip file. The .tar file is the one used when installing from the SP prompt.

Download this one and give it a shot: https://mysupport.netapp.com/site/downloads/firmware/system-firmware-diagnos...

Matt Sullivan Account Technical Specialist Civilian Agencies NetApp U.S. Public Sector, Inc.

From: Alexander Griesser <AGriesser@anexia.commailto:AGriesser@anexia.com> Sent: Tuesday, January 14, 2025 12:23 AM To: toasters@teaparty.netmailto:toasters@teaparty.net Subject: Unable to schedule service processor update

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Hey folks,

I got a bunch of A220s here which I want to update to the latest SP firmware:

CLUSTER::*> system service-processor show IP Firmware Node Type Status Configured Version IP Address ------------- ---- ----------- ------------ --------- ------------------------- Node1 BMC online true 11.9P1 127.0.0.1 Node2 BMC online true 11.9P1 127.0.0.2 2 entries were displayed.

But everytime I try to install the update from the Ontap prompt, I get the following message:

CLUSTER::*> system service-processor image update -node * -package SP_FW_308-04195_11.11.tar.gz

Note: Firmware update will need to reboot the SP on completion. If your console connection is through the SP, it will be disconnected Do you want to proceed with the firmware update ? {y|n}: y

Error: command failed on node "Node1": Unable to schedule Service Processor update.

The only KB article I found for this issue is this one: https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/BMC_upgrade_fails_with_Error...

I can verify that the file is not corrupted (compared the MD5 sums) and I tried to reboot the SP before the update, but all to no avail. The only way I can get the BMC firmware update installed is by using "bmc update -f" directly on the bmc shell, but that's harder to automate.

Has anyone ever stumbled upon that and has an idea?

SP Auto Updates are enabled, but they're not starting either - waited for a day for them to do their job.

Thanks,

Alexander Griesser Head of Systems Operations

ANEXIA Internetdienstleistungs GmbH

E-Mail: AGriesser@anexia.commailto:AGriesser@anexia.com Web: https://www.anexia.comhttps://urldefense.com/v3/__https:/www.anexia.com/__;!!Nhn8V6BzJA!XnuOkY6qYG6gz0ANzoPpuO8W4-q5D1qxXJYkIGThzweU3vQ24Y9u-WFtv_SZtc7qJ0x48_AzbnmYaKkPg_WfJw$

Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020 Klagenfurt Geschäftsführer: Alexander Windbichler Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601

Hey again,

issue has been fixed. First fault on my end: Using tar.gz instead of zip. Second fault on my end: Using the link from Matt directly in the “system image package get” command without noticing, that it just downloads a HTML file which is of course not a valid zip file..

I did now use my desktop computer to download the zip file, uploaded it to our management webserver and from there on to the service processors via Ontap CLI and as soon as you don’t make stupid mistakes, the auto updater works too 😊

Case solved, thanks everyone involved!

Best,

Alexander Griesser Head of Systems Operations

ANEXIA Internetdienstleistungs GmbH

E-Mail: AGriesser@anexia.commailto:AGriesser@anexia.com Web: https://www.anexia.comhttps://www.anexia.com/

Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020 Klagenfurt Geschäftsführer: Alexander Windbichler Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601

Von: Heino Walther hw@beardmann.dk Gesendet: Dienstag, 14. Jänner 2025 19:15 An: Alexander Griesser AGriesser@anexia.com; Sullivan, Matt Matt.Sullivan@netapp.com; toasters@teaparty.net Betreff: Re: [EXT] RE: Unable to schedule service processor update

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I would try to rename the packages to SP_FW.zip and reupload them and give it a try… You should also be able to update the FW via the SP itself (described where you download the FW…)

/Heino

From: Alexander Griesser <AGriesser@anexia.commailto:AGriesser@anexia.com> Date: Tuesday, 14 January 2025 at 17.50 To: Sullivan, Matt <Matt.Sullivan@netapp.commailto:Matt.Sullivan@netapp.com>, toasters@teaparty.netmailto:toasters@teaparty.net <toasters@teaparty.netmailto:toasters@teaparty.net> Subject: AW: [EXT] RE: Unable to schedule service processor update Hi Matt,

thanks for the hint, I must have overread this small difference all the time lately :-/ Unfortunately, using the zip file doesn’t change the behaviour:

CLUSTER::*> system node image package show Package Node Repository Package File Name ------------ -------------- ----------------- Node1 mroot SP_FW_308-04195_11.11.zip Node2 mroot SP_FW_308-04195_11.11.zip 2 entries were displayed.

The auto update kicks in about 20min after the download, event log says:

CLUSTER::*> event log show Time Node Severity Event ------------------- ---------------- ------------- --------------------------- 1/14/2025 17:39:18 Node1 ERROR sp.upd.unzip.event: Service Processor failed to decompress the image package. 1/14/2025 17:38:07 Node2 ERROR sp.upd.unzip.event: Service Processor failed to decompress the image package.

A manual try says:

CLUSTER::*> system service-processor image update -node Node1 -package SP_FW_308-04195_11.11.zip

Note: Firmware update will need to reboot the SP on completion. If your console connection is through the SP, it will be disconnected Do you want to proceed with the firmware update ? {y|n}: y

Error: command failed: Unable to schedule Service Processor update.

And this command does not produce any additional entry in the event log.

Best,

Alexander Griesser Head of Systems Operations

ANEXIA Internetdienstleistungs GmbH

E-Mail: AGriesser@anexia.commailto:AGriesser@anexia.com Web: https://www.anexia.comhttps://www.anexia.com/

Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020 Klagenfurt Geschäftsführer: Alexander Windbichler Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601

Von: Sullivan, Matt <Matt.Sullivan@netapp.commailto:Matt.Sullivan@netapp.com> Gesendet: Dienstag, 14. Jänner 2025 16:52 An: Alexander Griesser <AGriesser@anexia.commailto:AGriesser@anexia.com>; toasters@teaparty.netmailto:toasters@teaparty.net Betreff: [EXT] RE: Unable to schedule service processor update

ATTENTION: This email originated from outside of the organisation. Do not click on links or open attachments unless you recognize the sender and know the content is safe

Hi Alexander, Installing SP Firmware from ONTAP would use a .zip file. The .tar file is the one used when installing from the SP prompt.

Download this one and give it a shot: https://mysupport.netapp.com/site/downloads/firmware/system-firmware-diagnos...

Matt Sullivan Account Technical Specialist Civilian Agencies NetApp U.S. Public Sector, Inc.

From: Alexander Griesser <AGriesser@anexia.commailto:AGriesser@anexia.com> Sent: Tuesday, January 14, 2025 12:23 AM To: toasters@teaparty.netmailto:toasters@teaparty.net Subject: Unable to schedule service processor update

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EXTERNAL EMAIL - USE CAUTION when clicking links or attachments

Hey folks,

I got a bunch of A220s here which I want to update to the latest SP firmware:

CLUSTER::*> system service-processor show IP Firmware Node Type Status Configured Version IP Address ------------- ---- ----------- ------------ --------- ------------------------- Node1 BMC online true 11.9P1 127.0.0.1 Node2 BMC online true 11.9P1 127.0.0.2 2 entries were displayed.

But everytime I try to install the update from the Ontap prompt, I get the following message:

CLUSTER::*> system service-processor image update -node * -package SP_FW_308-04195_11.11.tar.gz

Note: Firmware update will need to reboot the SP on completion. If your console connection is through the SP, it will be disconnected Do you want to proceed with the firmware update ? {y|n}: y

Error: command failed on node "Node1": Unable to schedule Service Processor update.

The only KB article I found for this issue is this one: https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/BMC_upgrade_fails_with_Error...

I can verify that the file is not corrupted (compared the MD5 sums) and I tried to reboot the SP before the update, but all to no avail. The only way I can get the BMC firmware update installed is by using “bmc update -f” directly on the bmc shell, but that’s harder to automate.

Has anyone ever stumbled upon that and has an idea?

SP Auto Updates are enabled, but they’re not starting either – waited for a day for them to do their job.

Thanks,

Alexander Griesser Head of Systems Operations

ANEXIA Internetdienstleistungs GmbH

E-Mail: AGriesser@anexia.commailto:AGriesser@anexia.com Web: https://www.anexia.comhttps://urldefense.com/v3/__https:/www.anexia.com/__;!!Nhn8V6BzJA!XnuOkY6qYG6gz0ANzoPpuO8W4-q5D1qxXJYkIGThzweU3vQ24Y9u-WFtv_SZtc7qJ0x48_AzbnmYaKkPg_WfJw$

Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020 Klagenfurt Geschäftsführer: Alexander Windbichler Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601