Hey again,

 

issue has been fixed.

First fault on my end: Using tar.gz instead of zip.

Second fault on my end: Using the link from Matt directly in the “system image package get” command without noticing, that it just downloads a HTML file which is of course not a valid zip file..

 

I did now use my desktop computer to download the zip file, uploaded it to our management webserver and from there on to the service processors via Ontap CLI and as soon as you don’t make stupid mistakes, the auto updater works too 😊

 

Case solved, thanks everyone involved!

 

Best,

 

Alexander Griesser

Head of Systems Operations

 

ANEXIA Internetdienstleistungs GmbH

 

E-Mail: AGriesser@anexia.com

Web: https://www.anexia.com

 

Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020 Klagenfurt

Geschäftsführer: Alexander Windbichler

Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601

 

Von: Heino Walther <hw@beardmann.dk>
Gesendet: Dienstag, 14. Jänner 2025 19:15
An: Alexander Griesser <AGriesser@anexia.com>; Sullivan, Matt <Matt.Sullivan@netapp.com>; toasters@teaparty.net
Betreff: Re: [EXT] RE: Unable to schedule service processor update

 

ATTENTION: This email originated from outside of the organisation. Do not click on links or open attachments unless you recognize the sender and know the content is safe

 

I would try to rename the packages to SP_FW.zip and reupload them and give it a try…

You should also be able to update the FW via the SP itself (described where you download the FW…)

 

/Heino

 

From: Alexander Griesser <AGriesser@anexia.com>
Date: Tuesday, 14 January 2025 at 17.50
To: Sullivan, Matt <Matt.Sullivan@netapp.com>, toasters@teaparty.net <toasters@teaparty.net>
Subject: AW: [EXT] RE: Unable to schedule service processor update

Hi Matt,

 

thanks for the hint, I must have overread this small difference all the time lately :-/

Unfortunately, using the zip file doesn’t change the behaviour:

 

CLUSTER::*> system node image package show

             Package

Node         Repository     Package File Name

------------ -------------- -----------------

Node1

             mroot

                            SP_FW_308-04195_11.11.zip

Node2

             mroot

                            SP_FW_308-04195_11.11.zip

2 entries were displayed.

 

The auto update kicks in about 20min after the download, event log says:

 

CLUSTER::*> event log show

Time                Node             Severity      Event

------------------- ---------------- ------------- ---------------------------

1/14/2025 17:39:18  Node1            ERROR         sp.upd.unzip.event: Service Processor failed to decompress the image package.

1/14/2025 17:38:07  Node2            ERROR         sp.upd.unzip.event: Service Processor failed to decompress the image package.

 

A manual try says:

 

CLUSTER::*> system service-processor image update -node Node1 -package SP_FW_308-04195_11.11.zip

 

Note: Firmware update will need to reboot the SP on completion. If your console connection is through the SP, it will be disconnected

      Do you want to proceed with the firmware update ? {y|n}: y

 

Error: command failed: Unable to schedule Service Processor update.

 

And this command does not produce any additional entry in the event log.

 

Best,

 

Alexander Griesser

Head of Systems Operations

 

ANEXIA Internetdienstleistungs GmbH

 

E-Mail: AGriesser@anexia.com

Web: https://www.anexia.com

 

Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020 Klagenfurt

Geschäftsführer: Alexander Windbichler

Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601

 

Von: Sullivan, Matt <Matt.Sullivan@netapp.com>
Gesendet: Dienstag, 14. Jänner 2025 16:52
An: Alexander Griesser <AGriesser@anexia.com>; toasters@teaparty.net
Betreff: [EXT] RE: Unable to schedule service processor update

 

ATTENTION: This email originated from outside of the organisation. Do not click on links or open attachments unless you recognize the sender and know the content is safe

 

Hi Alexander,

Installing SP Firmware  from ONTAP would use a .zip file. The .tar file is the one used when installing from the SP prompt.

 

Download this one and give it a shot:

https://mysupport.netapp.com/site/downloads/firmware/system-firmware-diagnostics/download/SYSTEM/30804195_ontap/SP_FW_308-04195_11.11.zip

 

Matt Sullivan

Account Technical Specialist

Civilian Agencies

NetApp U.S. Public Sector, Inc.

 

From: Alexander Griesser <AGriesser@anexia.com>
Sent: Tuesday, January 14, 2025 12:23 AM
To: toasters@teaparty.net
Subject: Unable to schedule service processor update

 

You don't often get email from agriesser@anexia.com. Learn why this is important

 

EXTERNAL EMAIL - USE CAUTION when clicking links or attachments

 

Hey folks,

 

I got a bunch of A220s here which I want to update to the latest SP firmware:

 

CLUSTER::*> system service-processor show

                               IP           Firmware

Node          Type Status      Configured   Version   IP Address

------------- ---- ----------- ------------ --------- -------------------------

Node1         BMC  online      true         11.9P1    127.0.0.1

Node2         BMC  online      true         11.9P1    127.0.0.2

2 entries were displayed.

 

But everytime I try to install the update from the Ontap prompt, I get the following message:

 

CLUSTER::*> system service-processor image update -node * -package SP_FW_308-04195_11.11.tar.gz

 

Note: Firmware update will need to reboot the SP on completion. If your console

      connection is through the SP, it will be disconnected

      Do you want to proceed with the firmware update ? {y|n}: y

 

Error: command failed on node "Node1": Unable to schedule Service

       Processor update.

 

The only KB article I found for this issue is this one:

https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/BMC_upgrade_fails_with_Error_command_failed__Unable_to_schedule_Service_Processor_update

 

I can verify that the file is not corrupted (compared the MD5 sums) and I tried to reboot the SP before the update, but all to no avail.

The only way I can get the BMC firmware update installed is by using “bmc update -f” directly on the bmc shell, but that’s harder to automate.

 

Has anyone ever stumbled upon that and has an idea?

 

SP Auto Updates are enabled, but they’re not starting either – waited for a day for them to do their job.

 

Thanks,

 

Alexander Griesser

Head of Systems Operations

 

ANEXIA Internetdienstleistungs GmbH

 

E-Mail: AGriesser@anexia.com

Web: https://www.anexia.com

 

Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020 Klagenfurt

Geschäftsführer: Alexander Windbichler

Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601