This probably isnt what you want to hear....but we have generally found that replacing the hardware works out cheaper than renewing support.
This would give you a great excuse to move to Cluster Mode as well
From: Fletcher Cocquyt Sent: Thursday, October 10, 2013 6:19 AM To: mailto:toasters@teaparty.net Subject: Options reduce support renewal
We have two 3270 clusters (active/standby) coming off 3 yr warranty support (10 trays of DS4243 + 5 trays of MK14 each) Our software ELA is also expiring - resulting in the Netapp support renewal quote being over 2 times last year's total (and budget) - they want ~$160K I'm looking for advice on support options. I've already got a quote from Zeriva for the HW support (we just need the parts, we can handle the replacement ourselves)
What other creative ideas might help lower the support renewal?
thanks,
Fletcher
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We are working with another hardware only vendor (let me know if you want a camparative quote) and software only support from NetApp but that has been hit or miss....but has been cheaper - we have a pair of 3050's and our 'new' 3070's are in this arrangement - still supporting NAS, SAN for 14000+ users.
Jack
On 10/10/2013 8:14 AM, Mark Waterhouse wrote:
This probably isnt what you want to hear....but we have generally found that replacing the hardware works out cheaper than renewing support.
This would give you a great excuse to move to Cluster Mode as well *From:* Fletcher Cocquyt mailto:fcocquyt@stanford.edu *Sent:* Thursday, October 10, 2013 6:19 AM *To:* mailto:toasters@teaparty.net *Subject:* Options reduce support renewal We have two 3270 clusters (active/standby) coming off 3 yr warranty support (10 trays of DS4243 + 5 trays of MK14 each) Our software ELA is also expiring - resulting in the Netapp support renewal quote being over 2 times last year's total (and budget) - they want ~$160K I'm looking for advice on support options. I've already got a quote from Zeriva for the HW support (we just need the parts, we can handle the replacement ourselves) What other creative ideas might help lower the support renewal? thanks, Fletcher
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I'd agree with the other Mark's reply, it usually works out cheaper to replace the hardware, and take the 36 month maintenance agreement, than to maintain older kit, if you can persuade your financial people that's a better option.
Mark Flint mf1@sanger.ac.uk
On 10 Oct 2013, at 13:14, "Mark Waterhouse" toasters@markwaterhouse.com wrote:
This probably isnt what you want to hear....but we have generally found that replacing the hardware works out cheaper than renewing support.
This would give you a great excuse to move to Cluster Mode as well
From: Fletcher Cocquyt Sent: Thursday, October 10, 2013 6:19 AM To: mailto:toasters@teaparty.net Subject: Options reduce support renewal
We have two 3270 clusters (active/standby) coming off 3 yr warranty support (10 trays of DS4243 + 5 trays of MK14 each) Our software ELA is also expiring - resulting in the Netapp support renewal quote being over 2 times last year's total (and budget) - they want ~$160K I'm looking for advice on support options. I've already got a quote from Zeriva for the HW support (we just need the parts, we can handle the replacement ourselves)
What other creative ideas might help lower the support renewal?
thanks,
Fletcher
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Toasters mailing list Toasters@teaparty.net http://www.teaparty.net/mailman/listinfo/toasters
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Jack L -
Mark Flint -
Mark Waterhouse