We are working with another hardware only vendor (let me know if you want a camparative quote) and software only support from NetApp but that has been hit or miss....but has been cheaper - we have a pair of 3050's and our 'new' 3070's are in this arrangement - still supporting NAS, SAN for 14000+ users.

Jack




On 10/10/2013 8:14 AM, Mark Waterhouse wrote:
This probably isnt what you want to hear....but we have generally found that replacing the hardware works out cheaper than renewing support.

This would give you a great excuse to move to Cluster Mode as well
 
Sent: Thursday, October 10, 2013 6:19 AM
Subject: Options reduce support renewal
 
We have two 3270 clusters (active/standby) coming off 3 yr warranty support (10 trays of DS4243 + 5 trays of MK14 each) 
Our software ELA is also expiring - resulting in the Netapp support renewal quote being over 2 times last year's total (and budget) - they want ~$160K
I'm looking for advice on support options.
I've already got a quote from Zeriva for the HW support (we just need the parts, we can handle the replacement ourselves)
 
What other creative ideas might help lower the support renewal?
 
thanks,
 
Fletcher


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