This probably isnt what you want to hear....but we have generally found that replacing the hardware works out cheaper than renewing support.

This would give you a great excuse to move to Cluster Mode as well

From: Fletcher Cocquyt

Sent: Thursday, October 10, 2013 6:19 AM

To: mailto:toasters@teaparty.net

Subject: Options reduce support renewal

We have two 3270 clusters (active/standby) coming off 3 yr warranty support (10 trays of DS4243 + 5 trays of MK14 each)

Our software ELA is also expiring - resulting in the Netapp support renewal quote being over 2 times last year's total (and budget) - they want ~$160K

I'm looking for advice on support options.

I've already got a quote from Zeriva for the HW support (we just need the parts, we can handle the replacement ourselves)

What other creative ideas might help lower the support renewal?

thanks,

Fletcher

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