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Re: How would you respond to this -Reply
by Timothy Cook 30 Apr '01

30 Apr '01

Maybe I'm missing out on the really important aspect of netapps??? Other than a jacket I got at Admin training I've never received my new clothing line from Netapp! Is this an optional part of the Support Agreement, or should I start complaining that I'm not receiving the level of support from Netapp that I should be! For the benefit of you netapp guys who monitor this board, I wear an Extra Large. Of course, in Netapps defense, I've never received any EMC shirts either. (p.s. don't bother with the boxer shorts, I won't wear them) >>> Chris Lamb <skeezics(a)measurecast.com> 04/19/01 07:00pm >>> My story about EMC is rather different, I guess. Some local EMC reps scheduled a visit with my boss and came to visit us a while back. I wore not one but _two_ NetApp shirts that day - the very cool engineering shirt (black pre-F630 shirt with Mothra on the back) and the snazzy denim Land's End shirt with the embroidered logo on it. The night before I printed a copy of the recent INPUT survey, highlighting the part where I'm quoted (anonymously), and left it on my boss's chair. He brought it to the meeting. They arrived. I smiled and shook hands and did the business card thing. We sat down at the conference table. They asked their questions, and I politely answered them. It went something like this: "What about reliability?" they asked. "I've been running NetApps since 1995, and to the best of my recollection I have never once lost data due to hardware or software failure," I replied. "Yes, but what about uptime?" they inquired. "alexandria> uptime 3:32pm up 187 days, 14:10 1162740653 NFS ops, 129052586 CIFS ops, 0 HTTP ops colossus> uptime 3:32pm up 171 days, 8:48 1692312427 NFS ops, 0 CIFS ops, 0 HTTP ops", was my reply. "Expandability?" they suggested. "I have 21 free slots for more disks - I bought the box with extra shelves and a 2nd controller so that I could grow it on-line without any need for downtime. I can grow our box to > 1TB without even thinking hard." "Performance!" they pleaded. "My Oracle DBA is happy, and says he can't see a difference between the 760 and a locally-attached dual-loop A5200. Besides, with a head-swap we can trade up to the 800-series, or cluster, or trade-up and then cluster, and I've got all the slots I need to add extra Gigabit cards..." "Yes, but our 'phone home' support feature and customer service are second to none!" they intoned. "Actually," I said, "your story about the hardware tech showing up on a Saturday with a replacement disk for a demo machine reminds me of a similar incident... one day a box arrived unexpectedly from Netapp with a replacement drive in it, which puzzled us because we hadn't reported a failure. But sure enough, we walked into the server room and one of the disk canisters had a red light on. Five minutes later we swapped it out and that was that. Sure a lot cheaper than sending a field circus guy out to do a job that any basic systems operator can do." (Ouch, that stung a bit, but hey, I _like_ playing with the hardware, and if I have one complaint about the reliability of my filers it's that after I bolt it into the rack and plug it in, I don't get to fool around with it much. That's a blessing, of course. :-) "And as for service, a funny thing happened in the middle of the night a few months back, when I was innocently rearranging some power cords to balance the load on a split-phase UPS, oblivious to the fact that the 'autosupport' emails were being sent out. Imagine my surprise when an email arrived 20 minutes later from the Netherlands, asking if I needed to have a replacement power supply shipped..." They got the point. Clearly, they weren't going to make a sale that day. :-) But we listened to their presentation, and had a pleasant enough chat, and that was that. I had done my homework about their product line, too, and I think they knew it. They didn't try to BS me, and they didn't try to badmouth Netapp. So I can't comment on whether or not this is typical behavior from EMC reps, but my experience wasn't at all negative. Mostly, though, it's the shirts. If my vendors didn't clothe me I'd have nothing to wear! :-) -- Chris (still waiting for NetApp boxer shorts) -- Chris Lamb, Unix Guy MeasureCast, Inc. 503-241-1469 x247 <skeezics(a)measurecast.com>

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alternate shelves/disks for F330?
by Bill Bradford 30 Apr '01

30 Apr '01

Looks like 2 and 4G storageworks cannisters are going to run at least $100 each, and heck, I only paid $150 for the F330.. 8-( I know its unsupported as hell, but since this is standard SE narrow SCSI, would it work if I just slapped a Sun disk multipack on the filer? I'm just trying to get this up and working at home, as cheaply as possible... Bill -- Bill Bradford mrbill(a)mrbill.net Austin, TX

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RE: Backup Software
by Benn, Paul 29 Apr '01

29 Apr '01

If the data on the filer has NTFS ACLs, you'll need to backup over CIFS or a use a package that supports NDMP. If you back up over NFS, you'll loose any NTFS ACLs and as well as any DOS file attributes. If you backup over CIFS, you'll not only retain the ACLs and the DOS bits, you'll retain the UNIX file permissions as well. Plus Data ONTAP keeps an archive bit (DOS) on UNIX files so that you can do "incremental" backups of UNIX data. Regards, Paul Benn Network Appliance -----Original Message----- From: lee kessinger [mailto:leek@uptime.net] Sent: Sunday, April 29, 2001 9:15 AM To: 'toasters(a)mathworks.com' Subject: Backup Software Hello: Any suggestions on backup software involving an F85, 4 LINUX servers, and a 2 drive tape library with 15 slots? Software must be inexpensive (Ok cheap), backup window large enough to allow backing the F85 up over the wire. Thanks, Lee Kessinger

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More case stuff
by Jan Chrillesen 29 Apr '01

29 Apr '01

Reading through the last couple of weeks posts about the case surveys and how much NetApp appreciates feedback I realised that there's a few things about the case handling that could use some improvement. The "Receive email notification on status change" feature is nice, but being a regular user of Cisco's CCO I miss the following features: * Being able to add adresses to CC on case updates * When I get a mail about the an update, it's just a link to the case. It would be great if the mail included the text that was added to the case. Some way to force a core dump (halt -d) without opening a new case. I've tried stuff like (halt -d forced-dump-for-case-123456), but new cases is opened anyway. A "magic" string to pass to -d would be fine. Sometimes I turn off autosupport before dumping a core, but that's also a bit annoying. Finally, why can't I close a case? Sometimes engineers seems to forget about cases and they stay open forever, even after I ask the engineer to close the case. I know I can close a case, when the problem is considered to be solved, but with a forgotten case this is not possible. 179738 is such a case, in case someone within NetApp would bother closing it. /jan

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Backup Software
by lee kessinger 29 Apr '01

29 Apr '01

Hello: Any suggestions on backup software involving an F85, 4 LINUX servers, and a 2 drive tape library with 15 slots? Software must be inexpensive (Ok cheap), backup window large enough to allow backing the F85 up over the wire. Thanks, Lee Kessinger

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RE: Netcache rsh admin access
by Eurich, Bruno 28 Apr '01

28 Apr '01

You need to use user 'root' for admin access. So for example, "rsh netcache -l root:password df". It's a filer-thing ;-) Cheers, -- Bruno > -----Original Message----- > From: parker(a)redback.com [mailto:parker@redback.com] > Sent: 27 April 2001 18:41 > To: toasters(a)mathworks.com > Subject: Netcache rsh admin access > > > Hi, > > We have a C720s Netcache box which I'm trying to set up for a demo. As > demo equipment, we don't have full access to now.netapp.com, > so I've got > no docs available... > > I've got everything working fine EXCEPT I can't get rsh administrative > access working. > > I have config.admin.console.enable turned on, and I have put the host > (and have tried the entire network as well) I want to rsh from into > config.admin.trusted_hosts. I've also added the host I want > to rsh from > into config.system.hosts. I have set up usernames for the users coming > in from the admin host in config.auth.users, and those users > are in the > NetCache group. config.admin.access_control_type is currently set to > 'anywhere' as I test this. > > Each & every rsh attempt is met with (on the netcache console): > > Permission denied to rsh request from xxx at yyy > > (xxx and yyy of course being the usernames & hosts I'm trying > to come in > as) > > Is there the equivalent of a hosts.equiv file on the netcache? Some > other trick? > > Oh, we're running 5.0D2, with firmware 2.3_a2. > > Thanks! > > Ross > -- > Ross Parker | > | "Lisp has all the visual appeal of > Diagnostic Engineer | oatmeal with fingernail clippings > Redback Networks Inc. | mixed in" - Larry Wall > parker(a)redback.com | >

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NetApp at home - licenses?
by Bill Bradford 28 Apr '01

28 Apr '01

I'll soon be the proud owner of a F330 at home, but I've gotta scrounge up some 2 or 4G drives for this StorageWorks shelf, and then the big problem - it comes with no licenses. Am I correct in assuming that without an installed NFS license, I cant export anything to anywhere? Or, can I only export stuff to the admin host? I know NetApp isnt about to give out any kind of "Hobbyist" licenses any time soon.. but I used F220s back in '97-98, and jumped at the chance to pick this unit up; I hope it ends up being more than a doorstop. Any help or suggestions would be appreciated. Also looking for 2 or 4G Storageworks disk cannisters for a BA350 shelf (narrow SE scsi). Bill -- Bill Bradford mrbill(a)mrbill.net Austin, TX

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RE: Netcache rsh admin access
by Rousseau, Deborah 27 Apr '01

27 Apr '01

The hosts.equiv file is case sensitive to the case of the user name. should read: hostname username The hostname needs to be resolvable, so host file entry helps. The rsh command could be improved with the -l username perameter. rsh filername -l username command Try those. Deborah Rousseau -----Original Message----- From: parker(a)redback.com To: toasters(a)mathworks.com Sent: 4/27/01 10:41 AM Subject: Netcache rsh admin access Hi, We have a C720s Netcache box which I'm trying to set up for a demo. As demo equipment, we don't have full access to now.netapp.com, so I've got no docs available... I've got everything working fine EXCEPT I can't get rsh administrative access working. I have config.admin.console.enable turned on, and I have put the host (and have tried the entire network as well) I want to rsh from into config.admin.trusted_hosts. I've also added the host I want to rsh from into config.system.hosts. I have set up usernames for the users coming in from the admin host in config.auth.users, and those users are in the NetCache group. config.admin.access_control_type is currently set to 'anywhere' as I test this. Each & every rsh attempt is met with (on the netcache console): Permission denied to rsh request from xxx at yyy (xxx and yyy of course being the usernames & hosts I'm trying to come in as) Is there the equivalent of a hosts.equiv file on the netcache? Some other trick? Oh, we're running 5.0D2, with firmware 2.3_a2. Thanks! Ross -- Ross Parker | | "Lisp has all the visual appeal of Diagnostic Engineer | oatmeal with fingernail clippings Redback Networks Inc. | mixed in" - Larry Wall parker(a)redback.com |

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Netcache rsh admin access
by parker＠redback.com 27 Apr '01

27 Apr '01

Hi, We have a C720s Netcache box which I'm trying to set up for a demo. As demo equipment, we don't have full access to now.netapp.com, so I've got no docs available... I've got everything working fine EXCEPT I can't get rsh administrative access working. I have config.admin.console.enable turned on, and I have put the host (and have tried the entire network as well) I want to rsh from into config.admin.trusted_hosts. I've also added the host I want to rsh from into config.system.hosts. I have set up usernames for the users coming in from the admin host in config.auth.users, and those users are in the NetCache group. config.admin.access_control_type is currently set to 'anywhere' as I test this. Each & every rsh attempt is met with (on the netcache console): Permission denied to rsh request from xxx at yyy (xxx and yyy of course being the usernames & hosts I'm trying to come in as) Is there the equivalent of a hosts.equiv file on the netcache? Some other trick? Oh, we're running 5.0D2, with firmware 2.3_a2. Thanks! Ross -- Ross Parker | | "Lisp has all the visual appeal of Diagnostic Engineer | oatmeal with fingernail clippings Redback Networks Inc. | mixed in" - Larry Wall parker(a)redback.com |

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RE: "Case survey" stuff from NetApp; Comments on NOW page
by Collins, Brian 27 Apr '01

27 Apr '01

Has anyone give thought to letting users view the autosupport data we have on their filers ala the access that the TSEs have? bc > -----Original Message----- > From: La Londe, Renee [mailto:Renee.LaLonde@netapp.com] > Sent: Thursday, April 26, 2001 7:04 PM > To: 'tmerrill(a)mathworks.com<tmerrill(a)mathworks.com>' > Cc: Braden, Jesse; dl-now; 'toasters(a)mathworks.com' > Subject: RE: "Case survey" stuff from NetApp; Comments on NOW page > > > > Hi Todd, > > Thanks for sharing your candid thoughts on the recent changes > to the NOW site. > > Making the Service and Support home page one of the > customizable options is an awesome idea and we will put it on > the roadmap and let you know when we have it in place. > > We created the new Service and Support home page because > there are other sections on NOW (such as Reseller Corner, > etc) and some customers have complained that these sections > were taking away valuable real-estate from the Service and > Support tools on NOW. So we created the new (one-stop-shop) > page that is 100% totally dedicated to Service and Support. > This was done to make your life easier on the NOW site-- so > your feedback is key to making sure we get it right. We will > definitely make this new home page one of the customizable > options and continue to minimize the marketing and use of > frames,etc on this page. > > FYI, within Case Status Tool > [http://now.netapp.com/Self-Service/FORMS/frmSearch.asp?ObjTyp e=NA_WEB_PPAGE_CASE] , you can check the status > of a Netapp case(s) by > > Entering the following: > > Netapp serial number > Netapp case number > > OR > > Selecting the following: > > Last 7 days by location (ALL for your location) > Last 7 days by Company (ALL for your company) > Last 30 days by location (ALL for your location) > Last 30 days by Company (ALL for your company) > Open cases by location > Open cases by company > All by location > All by company > Just my cases (just the ones you have submitted) > > > > Makes me think that our UI may not be that clear if you > weren't aware of these options... If you have any feedback > on how we can make it better let me know-- but we will > definitely look into it. > > Thanks again, > > Renee > > Renee La Londe > Director, E-service Customer Facing Web Programs > Network Appliance, Inc. > 495 E. Java > Sunnyvale CA 94089 > Get Answers on NOW (Netapp on the Web)! > http://now.netapp.com > > > > > > -----Original Message----- > From: Todd C. Merrill [mailto:tmerrill@mathworks.com] > Sent: Thursday, April 26, 2001 5:53 AM > To: Sullivan, Justin > Cc: toasters(a)mathworks.com > Subject: RE: "Case survey" stuff from NetApp > > > On Wed, 25 Apr 2001, Sullivan, Justin wrote: > > > We would certainly like to have more surveys returned - we > should like to see EVERY survey returned. > > I have to admit, I used to fill these out, thinking NetApp was > using some random sampling of cases in order to generate > their metrics. > But, it became quickly apparent that *every* call seems to generate a > survey. > > Now I just delete them, unless the service was extremely good > or extremely bad. More often than not, it's just "okay." > Filling out a > survey saying "you guys did a middle-of-the-road job" is like > watching a > newscast that report on a plane on a routine flight that > landed successfully > at the airport. <yawn> > > > Might I suggest the suvey's include at least a descriptive ...ah > ... description of the case? The last one I got said "Failure Error > Message." And, which of the half-dozen cases I've entered in the past > few weeks was that? Looking up the details in NOW revealed > the subject > there says "RBCLTO:Cluster Notification from filername > (REBOOT (CLUSTER > TAKEOVER))." Oh, yeah, now I remember. > > And, while I'm at it, the NOW pages have become way more > cluttered, and slower, than they used to be. There are loads of > icons/images "advertising" features of NetApps and NOW that are just > getting in the way. It took me 2-3 minutes after logging > into NOW just > now to figure out where TF I could look back at my previous cases. It > was buried under "Services and Support." Isn't that what NOW *is*? > Didn't that used to be the "main" NOW page? And, why can't I > look up a > case solely by case number? I have to remember which filer it was > associated with, too? Well, give me all the cases in the last month, > then... > > Can the personal customization of NOW include an option "Expert > mode - avoid icons and marketing crap" or allow me to set my > "home" NOW > page to http://now.netapp.com/Self-Service/Forms/SupportHome.asp > instead? Sure, I could bookmark it, but when I'm in the machine room > and need to grab a random machine and login not under my own > account... > > Uh-oh. Looks like somebody is cranky this morning. Somebody > hasn't had their juice box yet. > > Until next time... > > The Mathworks, Inc. 508-647-7000 x7792 > 3 Apple Hill Drive, Natick, MA 01760-2098 508-647-7001 FAX > tmerrill(a)mathworks.com http://www.mathworks.com ---

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