toasters

toasters@lists.teaparty.net

3 participants
13514 discussions

RE: autosupport stops functioning
by Kevin Davis 28 Feb '08

28 Feb '08

> Doing an install of the same release without doing a download an reboot is > actually fine. > > Download only writes the kernel and boot code to the cf card. And reboot is > only to actually boot into that kernel. I should have been more explicit. I realize the action should pose no harm - I'm jaded lately at the advice that comes from the first level of support. I think they're reaching here. If autosupport is working, then not, then working...this seems to me like busywork that will get the customer nowhere. Try this...try this, no?...then try this... I get _very_ frustrated when a TSE doles out any mitigation efforts without tellin me exactly why they are requesting it, and why they think it will work. In fact (now that I've digressed off-topic), my ideal support ticket would look like this: Me: here's the problem, and everything I've tried to fix it and the results, and an autosupport (I know in this case that's the problem!). NetApp: Thanks, we'll look into this and get right back to you. NetApp: This is what we think is happening.... NetApp: Try this _because_...: Me: No dice... NetApp: Ok...we'll get back to with an explanation, or escalate it and bump up the priority. Instead, typically I get this: Me: here's the problem, and everything I've tried to fix it and the results, and an autosupport. NetApp: Thanks. Can you send an autosupport, please? NetApp: Please try this, and send us the results, and send us the results? (what they ask for is everything I've already tried, and told them so). Me: Damn!

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Changing Disk Ownership
by Michail Michalakis 28 Feb '08

28 Feb '08

PLEASE HELP *** I'm in the process of planning to change the disk ownership from hardware to software for various reasons. I've found alot of documentation for doing this on single node system, but none for a Cluster Environment. Has anyone done this on a FAS3050C or does anyone know the procedure? the part of booting into maitence mode and disk upgrade_ownership I understand. My concern is do I uncable the two node or what?

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RE: call me crazy
by Parihar, Akash 28 Feb '08

28 Feb '08

Hi Steve, Maybe you are hitting this http://now.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=257222 Regards Akash -----Original Message----- From: Klise, Steve [mailto:klises@caminomedical.org] Sent: Thursday, February 28, 2008 8:18 AM To: toasters(a)mathworks.com Subject: call me crazy Hello toasters!! Check this out. I have a 6030 running 7.23 Clustered running mostly ISCSI and some CIFS for exchange, etc Running Vista (ok, I'm starting to hate it, and you will know why) IE 7.0.6000.16609 256bit When I am in filer view, click on snapshots, snapshots reclaimable, my filer goes to 99% CPU, then I get this wonderful error: HTTP/1.1 500 7854796800 content-type: text/html Oops! Had a problem with that Servlet 500 7854796800 java.lang.NumberFormatException: 7854796800 at java.lang.Integer.parseInt(Integer.java:426) at java.lang.Integer.parseInt(Integer.java:463) at netapp.fv.volumes.snapshots.manage.SnapShotReclaimable.addSnapShotRows(S napShotReclaimable.java:121) at netapp.fv.volumes.snapshots.manage.SnapShotReclaimable.addSnapShotList(S napShotReclaimable.java:151) at netapp.fv.volumes.snapshots.manage.SnapShotInfo.getBody(SnapShotInfo.jav a:449) at netapp.fv.servlets.FilerViewServlet.service(FilerViewServlet.java:555) at javax.servlet.http.HttpServlet.service(HttpServlet.java:588) at netapp.servlet.NetappRunner.execute(NetappRunner.java:422) at netapp.servlet.NetappRunner.run(NetappRunner.java:254) at java.lang.Thread.run(Thread.java:484) And I have to tell you, the Oops! Is in 28 font; its HUGH, and I get a sarcastic chuckle out of it, then my filer goes back to 5% or so. I did find something on the NOW site, but its not really that close. https://now.netapp.com/Knowledgebase/solutionarea.asp?id=3.0.3756131.266 5252 Is it just me? Ok, NO I am NOT going to install Linux, its not a option, so don't go there!! Thanks to everyone, I appreciate the great info and suggestions.

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autosupport stops functioning
by Leeds, Daniel 27 Feb '08

27 Feb '08

anyone else have this happen? suddenly one of our filers stops generating autosupport messages. both autosupport.enable and autosupport.support.enable are on. if i generate a test email with the autosupport.doit option nothing happens. not even a failed message, the console just sits there as if i never generated one. needless to say neither netapp or our email server gets anything from this filer and nothing hits the console about generating any autosupport emails.

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it's a...snapserver...nooo
by Lori Barfield 27 Feb '08

27 Feb '08

after all these years, how off-topic i can possibly get here and still hope for some help without getting flamed? ;-) is anyone out there willing to help me with a simple adaptec snapserver configuration issue? this creature has a very limited web interface and we need to set it to nfs v3 instead of the v2 default....i will gladly trade for assistance with a netapp issue if you have one....or you can have my first born (he's gotten a little expensive anyway.) reply off-list, please, or someone at mathworks is sure to hurt me. :-) ...lorib

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Autosupport failing to mailhost
by Daniel Keisling 27 Feb '08

27 Feb '08

Hello, From what seems out of the blue, Autosupport emails are no longer able to be sent to my mailhost (Exchange 2003 on the same subnet): "Autosupport cannot connect to host rtpmail01.americas.ppdi.local (Network comm problem) for message: USER_TRIGGERED (TEST)" This message will be thrown until the message is eventually dropped. My Exchange administrator does not see any connections coming from the filer to send this email. I can ping the mailhost with no problem: rtpstore2b> ping rtpmail01.americas.ppdi.local rtpmail01.americas.ppdi.local is alive My routing table: Destination Gateway Flags Refs Use Interface default 172.20.63.254 UGS 4 222239 e0a 127 localhost UGS 0 22236 lo localhost localhost UH 3 145 lo 172.20.62/23 link#4 UC 0 0 e0a rtpmail01.americ 0:8:2:28:ee:86 UHL 0 11 e0a rtpexchbe01.amer 0:8:2:28:ee:86 UHL 0 0 e0a rtpstore2b 0:a0:98:9:66:53 UHL 0 18112 lo My autosupport options: rtpstore2b> options autosupport autosupport.cifs.verbose off autosupport.content complete autosupport.doit DONT autosupport.enable on autosupport.from rtpstore2b at rtp.ppdi.com <mailto:rtpstore2b@rtp.ppdi.com> autosupport.local.nht_data.enable off autosupport.local.performance_data.enable off autosupport.mailhost rtpmail01.americas.ppdi.local autosupport.minimal.subject.id hostname autosupport.nht_data.enable on autosupport.noteto autosupport.performance_data.enable on autosupport.retry.count 15 (value might be overwritten in takeover) autosupport.retry.interval 4m (value might be overwritten in takeover) autosupport.support.enable on autosupport.support.proxy autosupport.support.to autosupport at netapp.com <mailto:autosupport@netapp.com> autosupport.support.transport https autosupport.support.url support.netapp.com/asupprod/post/1.0/postAsup autosupport.throttle on autosupport.to storage at wilm.ppdi.com <mailto:storage@wilm.ppdi.com> (I've replaced the @'s with 'at') I have no problems with my SSH session, so I don't know how this could be a network cable/connection problem. Are there any debugging steps I can do? Has anyone seen this before? It has definitely worked in the past. This is DOT 7.2.2 on a FAS3040. TIA, Daniel ______________________________________________________________________ This email transmission and any documents, files or previous email messages attached to it may contain information that is confidential or legally privileged. If you are not the intended recipient or a person responsible for delivering this transmission to the intended recipient, you are hereby notified that you must not read this transmission and that any disclosure, copying, printing, distribution or use of this transmission is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone or return email and delete the original transmission and its attachments without reading or saving in any manner.

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exports issue with 7.0.4P9
by Robert K. Borowicz 27 Feb '08

27 Feb '08

Howdy all, I have the following issue: I've two filers "stuck" at ONTAP 7.0.4P9. Don't ask... they were put there before my time here, and now support 50,000 mailboxes that *never* go down.... I've inherited the following in my exports file which I cannot experiment with without risking downtime to our pool of mailhosts: /vol/vol0 -sec=sys,rw=XXX.XX.XXX.XXX/25:admin-host.domain.edu,root=XXX.XX.XXX.XXX/25:admin-host.domain.edu,nosuid /vol/vol1 -sec=sys,rw=XXX.XX.XXX.XXX/25:admin-host.domain.edu,root=XXX.XX.XXX.XXX/25:admin-host.domain.edu,nosuid Mount access is NOT granted to the admin-host in this configuration and I cannot find a reference to this issue on the NOW site. Was there issues similar to this in the exports file back in ONTAP 7.0.4 ? There seems to only be a reference to ONTAP 7.0.6 on the NOW site and at that a fair amount of "exports" issues but none specific to this issue that I found. Anybody seen this ? Any help is much appreciated. -Robert

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Can I share Vmware ESX and Windows server NTFS on an iSCSI
by Amateur-FASadmin 25 Feb '08

25 Feb '08

Dear group I would like to hot-backup my machines from my ESX 3.0 server. I have No Virtual Center.. I'm thinking about having a shared vol on my NetApp. To this I would backup my hot machines through ESX snapshot backup (VCB ? ) Then from my Windows 2003 server i would connect to the VOL with software iSCSI and backup the files. I have it working with Windows seeing the vol fine and formatting it to NTFS. But then ESX can't use it. And I have it working the other way round - but then my Windows can't see VMFS files. I this possible in any way ? Thanks ! Regards Jesper Harder ----- -I have a high Google IQ -- View this message in context: http://www.nabble.com/Can-I-share-Vmware-ESX-and-Windows-server-NTFS-on-an-… Sent from the Network Appliance - Toasters mailing list archive at Nabble.com.

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Access to filers filesystem
by Amateur-FASadmin 24 Feb '08

24 Feb '08

Dear Nabbler's I have two fas200 or rather IBM N3700 A20. I have reconfigured the B controller for a new diskshelf by removing the aggr and done a ctrl-C for a total new install. I originally did this and upgraded to IBM Ontap 7.2.1.1 - But now I can't find that on IBM.com. On the filers A controller under "software list" I can see the "7211_setup_m.exe" But I simply can not find a way to access the filers filesystem or any other way to pick that file. I need this for the B controllers installation. Can you help me ? Thanks :-) regards Jesper -- View this message in context: http://www.nabble.com/Access-to-filers-filesystem-tp15618954p15618954.html Sent from the Network Appliance - Toasters mailing list archive at Nabble.com.

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perl script for parsing/printing CIFS audit event logs
by Stephen C. Losen 23 Feb '08

23 Feb '08

Hi Toasters, We keep a database of the most recent logins per user per host system and we recently added netapp CIFS logins to this database. I enabled CIFS auditing of logon/logoff events but was dismayed that the resulting *.evt files are in a binary format that only Windows understands. We are pretty Unix-centric so I did some googling and found a couple of very helpful references for the Windows security event file format and wrote a perl script to parse and dump the event log files on a Unix box. I have attached the script in case anyone is interested in it. Steve Losen scl(a)virginia.edu phone: 434-924-0640 University of Virginia ITC Unix Support

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