Has anyone else gotten just a little bit miffed at the frequency,
speed, and pointlessness of the calls about NetApp RMAs?
I get called in less than a week.
shipped on 1-31, received on 2-1, reminder(actually more of a where is it,
ya dead beat?) call on 2-2!, it is scheduled to be installed today and
I don't want the broken box in office; it gets shipped when I have time.
sometimes I'll get a call with a list of RMAs from the last 6 months
and they expect me to respond with the whereabouts of every RMA
when the fact is they have all been shipped back to NetApp.
I have to schedule work to replace parts and it takes sometimes a week or
more(usually less) and I don't want to have to deal with some extra
middle man company to try to justify what I am doing with the RMA.
And I feel guilty if I shine them on.
}}}===============>> LLNL
James E. Harm (Jim); jharm(a)llnl.gov
(925) 422-4018 Page: 423-7705x57152