Hi, Glenn:

Third parties (non-authorized NetApp resellers) provide the full range of NetApp product and support services, with the principal exception of continuous DataOntap fixes and updates, and can provide a LOT of difference in pricing.

Nevertheless, if and when required, unbundled software update contracts can be purchased directly from NetApp or an authorized reseller.

Scott Fischmann Union Computer Exchange, Inc. 6233 Idylwood Lane Minneapolis, Minnesota 55436 _scott@unioncomputer.com_ (mailto:scott@unioncomputer.com) 952.935.7282

"Helping our customers make each dollar go further - since 1991!"

In a message dated 1/10/2007 9:55:36 AM Central Standard Time, ggwalker@mindspring.com writes:

We use both NetApp and resellers - I cannot see a LOT of difference in their pricing. I'll tell you this, though: if you buy a LOT from them, they'll work with you on the price. Very easy to deal with, in my opinion.

Glenn

-----Original Message----- From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com] On Behalf Of Coder, James (STP) Sent: Wednesday, January 10, 2007 9:56 AM To: Toaster Admins Subject: Netapp support

Looking at other options other than netapp for hardware / software support - was wondering who others on the list are using - both stateside and outside the US (OUS). Netapp seems a little too rigid in their pricing / support structure.

Thanks in advance for replies.

Jc

James C. Coder "We're all leaders, and we're leading all the time, well or poorly." - Chris Lowney Sr. UNIX Administrator Boston Scientific Corporation 4100 Hamline Avenue North, M/S F309 St. Paul, MN 55112 email: james.coder@guidant.com www.bostonscientific.com Tel: 651-582-4797 Cell: 612-747-5377 Fax 651-582-4285 "Any views expressed in this e-mail are not those of Boston Scientific Corporation."