If we have keys for 8.x install that first then upgrade to 9.x

On Thu, Jul 2, 2020 at 5:44 PM Richard Paddock rpaddock@berkcom.com wrote:

You sometimes can sweet talk NA Support and have them make the change if you call and explain the situation, assuming the controller was replaced by NetApp Support Services in the first place.

But that said, licenses are not end-user transferable unless the system is being acquired during a company acquisition or some preexisting agreement with NetApp. NetApp licenses the software to the end-user for use on that specific controller. Super lame when it comes to resale, but they are a software company trying to monetize their products.

Thank you, *Richard Paddock* | Enterprise Account Manager Direct: (510) 610-6936 | rp@berkcom.com https://mail.berkcom.com/owa/redir.aspx?C=J1SCfufhhbNYTAwbU-GStF0d3FqEHJj210TOe23egthAWz66A-zUCA..&URL=https%3a%2f%2fmail.berkcom.com%2fowa%2fredir.aspx%3fC%3d260857787234466aacc419e5dade347d%26URL%3dmailto%253arp%2540berkcom.com

*BERK**COM* Support: (510) 644-1599 option 2

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*From:* Toasters toasters-bounces@teaparty.net on behalf of netapp_newbie meksikali87@hotmail.com *Sent:* Thursday, July 2, 2020 1:33 PM *To:* toasters@teaparty.net toasters@teaparty.net *Subject:* Change Serial Number

Hello,

I bought old netapp but I have no license. I asked the guy who I bought he said this controller replaced in past but it should be licenses.

I checked lots of doc , if controller replaced license should be generated by netapp but ı guess they forget to the that and now controller has no support and eoa.

As a result ı have controller with no license. I have the old license keys but it locked with the old controller serial number. Is there anyway to change serial number. Because if ı can change serial number with old ones ı can use old license key.

Thanks,

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Licenses are non transferable.

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On July 2, 2020 at 9:55:58 PM PDT, netapp_newbie meksikali87@hotmail.com wrote: I already contacted with Netapp support but they could not find any record about controller replacement and because support ended 3 or more years ago they could not help.

system has 8.2.4 7 mode I can upgrade to ontap 9 but it does not change anything because current serial number has no license. What I want is try to change serial number which has license.

I dig into systemshell and change /etc/serialnumber but it did not effect.

Thanks,

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