Looking at other options other than netapp for hardware / software support - was wondering who others on the list are using - both stateside and outside the US (OUS). Netapp seems a little too rigid in their pricing / support structure.
Thanks in advance for replies.
Jc
James C. Coder "We're all leaders, and we're leading all the time, well or poorly." - Chris Lowney Sr. UNIX Administrator Boston Scientific Corporation 4100 Hamline Avenue North, M/S F309 St. Paul, MN 55112 email: james.coder@guidant.com www.bostonscientific.com Tel: 651-582-4797 Cell: 612-747-5377 Fax 651-582-4285 "Any views expressed in this e-mail are not those of Boston Scientific Corporation."
We recently switched to DataLink for our US NetApp support (both HW & SW). We've been happy so far. We still get access to NOW for ONTAP updates and everything. Our international systems are still maintained by NetApp though as their contracts don't expire for a while.
Jeff Mery - MCSE, MCP National Instruments
------------------------------------------------------------------------- "Allow me to extol the virtues of the Net Fairy, and of all the fantastic dorks that make the nice packets go from here to there. Amen." TB - Penny Arcade -------------------------------------------------------------------------
"Coder, James (STP)" James.Coder@guidant.com Sent by: owner-toasters@mathworks.com 01/10/2007 08:56 AM
To "Toaster Admins" toasters@mathworks.com cc
Subject Netapp support
Looking at other options other than netapp for hardware / software support - was wondering who others on the list are using - both stateside and outside the US (OUS). Netapp seems a little too rigid in their pricing / support structure.
Thanks in advance for replies.
Jc
James C. Coder "We're all leaders, and we're leading all the time, well or poorly." - Chris Lowney Sr. UNIX Administrator Boston Scientific Corporation 4100 Hamline Avenue North, M/S F309 St. Paul, MN 55112 email: james.coder@guidant.com www.bostonscientific.com Tel: 651-582-4797 Cell: 612-747-5377 Fax 651-582-4285 "Any views expressed in this e-mail are not those of Boston Scientific Corporation."
James,
Going through NetApp directly for anything (sales or service) is a mistake. Our current vendor of choice is Berkeley Communications (http://www.berkcom.com/) and we're very happy with both their sales and service people.
~Stef
Stefanie Slamon Network Storage Engineer Akamai Technologies 8 Cambridge Center Cambridge, MA 02142 +1 617.444.2584
-----Original Message----- From: Coder, James (STP) [mailto:James.Coder@guidant.com] Sent: Wednesday, January 10, 2007 09:56 To: Toaster Admins Subject: Netapp support
Looking at other options other than netapp for hardware / software support - was wondering who others on the list are using - both stateside and outside the US (OUS). Netapp seems a little too rigid in their pricing / support structure.
Thanks in advance for replies.
On Jan 10, 2007, at 09:56, Coder, James (STP) wrote:
Looking at other options other than netapp for hardware / software support - was wondering who others on the list are using - both stateside and outside the US (OUS). Netapp seems a little too rigid in their pricing / support structure.
I've had good experience with ZeroWait.com back in the dot-com days and for a system here we built out. They know their products and are responsive, both on purchasing and parts/support. For systems, their quotes were significantly lower than NetApp's and their advice was right-on -- no sleazy overselling. Hooked us up with a spare head onsite for less than a kit o' parts, which will make swapping out a lot faster in the event of a serious failure. Nice folks to work with.