Hi, Geoff:
You're right -- the disk warranties are supposed to be in force only directly with NetApp, but we have been able to get RMAs from Seagate for a number of broken NetApp drives. It's hit or miss, but worth a minute to plug in the serial numbers in hopes of getting lucky!
Regards,
Scott
Scott Fischmann Union Computer Exchange, Inc. 6233 Idylwood Lane Minneapolis, MN 55436 Phone: 952 935 7282 FAX: 952 935 5056 scott@unioncomputer.com
In a message dated 3/11/2002 12:14:55 PM Central Standard Time, geoff.hardin@dalsemi.com writes:
According to Seagate's web site, they will not RMA the drives because they were sold as a component to NetApp. The warranty only extends to the original purchaser and is non-transferable.
Of course, if you're feeling lucky, you could try to replace the disk inside with another Seagate drive (they don't sell the model ST318203FC in their on-line store). The closest I can find on the site is a model ST318452FC. At $340, it may be worth the chance if it works, compared to $1,100 to get a disk from NetApp.
Geoff Hardin geoff.hardin@dalsemi.com