Hi, Geoff:

You're right -- the disk warranties are supposed to be in force only directly with NetApp, but we have been able to get RMAs from Seagate for a number of broken NetApp drives. It's hit or miss, but worth a minute to plug in the serial numbers in hopes of getting lucky!

Regards,

Scott

Scott Fischmann
Union Computer Exchange, Inc.
6233 Idylwood Lane
Minneapolis, MN 55436
Phone: 952 935 7282
FAX: 952 935 5056
scott@unioncomputer.com

In a message dated 3/11/2002 12:14:55 PM Central Standard Time, geoff.hardin@dalsemi.com writes:

According to Seagate's web site, they will not RMA the drives because
they were sold as a component to NetApp. The warranty only extends to
the original purchaser and is non-transferable.

Of course, if you're feeling lucky, you could try to replace the disk
inside with another Seagate drive (they don't sell the model ST318203FC
in their on-line store). The closest I can find on the site is a model
ST318452FC. At $340, it may be worth the chance if it works, compared
to $1,100 to get a disk from NetApp.

Geoff Hardin
geoff.hardin@dalsemi.com