This post by "Jack" (admin@berkcom.net) has nothing to do with us here at Berkeley Communications. I didn't even know there was a berkcom.net http://www.berkcom.net site that redirects to the company Zerowait until I saw that email and checked it out. Just to be clear and for the record, Berkeley Communications and Zerowait have no affiliation whatsoever.

Thank you, Tim

Timothy Naple tnaple@berkcom.com (510) 644-1599 x308 Berkeley Communications Corporation

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From: owner-toasters@mathworks.com on behalf of admin@berkcom.net Sent: Wed 1/10/2007 12:59 PM To: Glenn Walker Cc: Toaster Admins; Chris Shenton; Coder,James (STP) Subject: RE: Net app support

The vendor I am familiar with on hardware support will overnight hardware replacements or have a on-site spares kit to pull from. For sales usually the next business day, as all equipment is tested again before it goes out the door.

Email me direct for the name of this vendor if you are interested as I don't want this to turn into a big sales pitch pissing match!

Jack

-------- Original Message -------- Subject: RE: Net app support From: "Glenn Walker" ggwalker@mindspring.com Date: Wed, January 10, 2007 1:32 pm To: "Chris Shenton" chris.shenton@nasa.gov, "Coder, James (STP)" James.Coder@guidant.com Cc: "Toaster Admins" toasters@mathworks.com Out of curiosity, what type of turn-around time do all of these 3rd party vendors offer? Glenn -----Original Message----- From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com] On Behalf Of Chris Shenton Sent: Wednesday, January 10, 2007 12:38 PM To: Coder, James (STP) Cc: Toaster Admins Subject: Re: Net app support On Jan 10, 2007, at 09:56, Coder, James (STP) wrote: > > Looking at other options other than netapp for hardware / software > support - was wondering who others on the list are using - both > stateside and outside the US (OUS). Net app seems a little too > rigid in > their pricing / support structure. I've had good experience with ZeroWait.com back in the dot-com days and for a system here we built out. They know their products and are responsive, both on purchasing and parts/support. For systems, their quotes were significantly lower than NetApp's and their advice was right-on -- no sleazy overselling. Hooked us up with a spare head on-site for less than a kit o' parts, which will make swapping out a lot faster in the event of a serious failure. Nice folks to work with.