The vendor I am familiar with on hardware support will overnight hardware replacements or have a on-site spares kit to pull from. For sales usually the next business day, as all equipment is tested again before it goes out the door.

 

Email me direct for the name of this vendor if you are interested as I don't want this to turn into a big sales pitch pissing match!

 

Jack

 

-------- Original Message --------
Subject: RE: Net app support
From: "Glenn Walker" <ggwalker@mindspring.com>
Date: Wed, January 10, 2007 1:32 pm
To: "Chris Shenton" <chris.shenton@nasa.gov>, "Coder, James (STP)"
<James.Coder@guidant.com>
Cc: "Toaster Admins" <toasters@mathworks.com>

Out of curiosity, what type of turn-around time do all of these 3rd
party vendors offer?

Glenn

-----Original Message-----
From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com]
On Behalf Of Chris Shenton
Sent: Wednesday, January 10, 2007 12:38 PM
To: Coder, James (STP)
Cc: Toaster Admins
Subject: Re: Net app support


On Jan 10, 2007, at 09:56, Coder, James (STP) wrote:

>
> Looking at other options other than netapp for hardware / software
> support - was wondering who others on the list are using - both
> stateside and outside the US (OUS).  Net app seems a little too  
> rigid in
> their pricing / support structure.

I've had good experience with ZeroWait.com back in the dot-com days  
and for a system here we built out.  They know their products and are  
responsive, both on purchasing and  parts/support.  For systems,  
their quotes were significantly lower than NetApp's and their advice  
was right-on -- no sleazy overselling.  Hooked us up with a spare  
head on-site for less than a kit o' parts, which will make swapping  
out a lot faster in the event of a serious failure. Nice folks to  
work with.