We had this problem, the only way it was resolved in the end was with a reboot of the filer.

You could try looking in etc/log/autosupport, you may find all the missing ones are in there, there was a suggestion that deleting them may solve the problem, but from experience it didn't.

Cheers

Matt

From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com] On Behalf Of David McWilliams Sent: 23 July 2008 16:41 To: NetApp list Subject: Weird autosupport problem

Autosupport worked fine up until about six weeks ago, no it doesn't. We can't think of anything that changed in the environment.

We can ping the mailserver, I tried telnetting to the mailserver on port 25 to see if it is still relaying, seems to be OK. We weren't seeing any messages at all regarding autosupport in the messages file, an time we tested. We just changed the transport to smtp, from https, and we now get one message, but that's all, see below.

netapp2050a> df -h

Filesystem total used avail capacity Mounted on

/vol/rootvol/ 20GB 197MB 19GB 1% /vol/rootvol/

/vol/rootvol/.snapshot 0TB 0TB 0TB ---% /vol/rootvol/.snapshot

netapp2050a> options autosupport

autosupport.cifs.verbose off

autosupport.content complete

autosupport.doit DONT

autosupport.enable on

autosupport.from netappalert@###.com mailto:netappalert@plastipak.com

autosupport.local.nht_data.enable off

autosupport.local.performance_data.enable off

autosupport.mailhost 10.1.1.130

autosupport.minimal.subject.id hostname

autosupport.nht_data.enable on

autosupport.noteto helpdeskteam@###.com mailto:jlalik@plastipak.com,helpdeskteam@plastipak.com

autosupport.performance_data.enable on

autosupport.retry.count 15 (value might be overwritten in takeover)

autosupport.retry.interval 4m (value might be overwritten in takeover)

autosupport.support.enable on

autosupport.support.proxy

autosupport.support.to autosupport@netapp.com

autosupport.support.transport http

autosupport.support.url support.netapp.com/asupprod/post/1.0/postAsup

autosupport.throttle on

autosupport.to admin@###.com mailto:lkostoff@platipak.com,bblair@plastipak.com

From the messages file

Wed Jul 23 11:04:38 EDT [netapp2050a: asup.general.drop:error]: Out of messages for autosupport, skipping autosupport: USER_TRIGGERED (test)

The machine is running 7.2.2L1. Does anyone have any ideas?

Sláinte,

David

Give a man a fire and he's warm for the day. But set fire to him and he's warm for the rest of his life. - Terry Pratchett, Discworld

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