From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com] On Behalf Of David McWilliams
Sent: 23 July 2008 16:41
To: NetApp list
Subject: Weird autosupport problem

Autosupport worked fine up until about six weeks ago, no it doesn't. We can't think of anything that changed in the environment.

We can ping the mailserver, I tried telnetting to the mailserver on port 25 to see if it is still relaying, seems to be OK. We weren't seeing any messages at all regarding autosupport in the messages file, an time we tested. We just changed the transport to smtp, from https, and we now get one message, but that's all, see below.

netapp2050a> df -h

Filesystem               total       used      avail capacity  Mounted on

/vol/rootvol/             20GB      197MB       19GB       1%  /vol/rootvol/

/vol/rootvol/.snapshot        0TB        0TB        0TB     ---%  /vol/rootvol/.snapshot

 

netapp2050a> options autosupport

autosupport.cifs.verbose     off

autosupport.content          complete

autosupport.doit             DONT

autosupport.enable           on

autosupport.from             netappalert@###.com

autosupport.local.nht_data.enable off

autosupport.local.performance_data.enable off

autosupport.mailhost         10.1.1.130

autosupport.minimal.subject.id hostname

autosupport.nht_data.enable  on

autosupport.noteto           helpdeskteam@###.com

autosupport.performance_data.enable on

autosupport.retry.count      15         (value might be overwritten in takeover)

autosupport.retry.interval   4m         (value might be overwritten in takeover)

autosupport.support.enable   on

autosupport.support.proxy

autosupport.support.to       autosupport@netapp.com

autosupport.support.transport http

autosupport.support.url      support.netapp.com/asupprod/post/1.0/postAsup

autosupport.throttle         on

autosupport.to               admin@###.com

From the messages file

Wed Jul 23 11:04:38 EDT [netapp2050a: asup.general.drop:error]: Out of messages for autosupport, skipping autosupport: USER_TRIGGERED (test)

The machine is running 7.2.2L1. Does anyone have any ideas?

Sláinte,

David

Give a man a fire and he's warm for the day. But set fire to him and he's warm for the rest of his life.
- Terry Pratchett, Discworld