I recently had an RMA for the dodgy NVRAM card batch... Network Appliance
opened a case, and I updated this at every stage after seeing this note...
I had to go to Germany from the UK to swap the part and it took a good 2-3
Weeks... Not one call at all... they probaby read the case updates and let
me get on with it !!!
JP
-----Original Message-----
From: Scott Mikusko [mailto:guerilla@concentric.net]
Sent: 23 January 2001 21:58
To: Jim Harm
Cc: 'NetApps list server'
Subject: Re: RMA follow-up
Heh, yes they do get a little pushy don't they? I noticed this first when
they went to SonicAir for their RMA management. The few times where I've
had a part shipped to me, it wasn't an RMA, but still got the thugs on the
phone telling me to complete the return. "It's not an RMA you guys, it was
a new part shipped with NO return needed!" Then they back off.
You could do that. :)
-Scott
On Tue, 23 Jan 2001, Jim Harm wrote:
> Does someone know how to get them to call off the dogs.
> I get strangers calling me asking me where the RMA return is,
> before it gets delivered to my office.
> It takes me about a week to schedule the downtime and another
> week to get the old part out of shipping.
> These people call me and threaten to charge me for a part after
> 10 days.
>
> I've got work to do that does not include finding out what number and
> shipper that department used to return the part and I am really getting
> bugged by the continuing and threatening calls from strangers.
> If they just wait, they will turn up on the loading dock at NetApp.
>
> I've called NetApp sales, RMA team at NetApp, NetApp support,
> and now I'll try you.
> Someone must know a secret word to tell them to LAYOFF!
> --
> }}}===============>> LLNL
> James E. Harm (Jim); jharm(a)llnl.gov
> System Administrator Compaq Clusters
> (925) 422-4018 Page: 423-7705x57152
>
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Scott T. Mikusko Maybe this world is another planet's hell.
Systems Engineer
XO Communications, Inc. - Aldous Huxley
formerly Concentric Network
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