FYI, there is now an entry in the knowledge database
(id=ntapcs2966) that reflects the rational and solution
to the "html-like junk in autosupport" it should be
searchable via NOW in a few days.
steve.
-----Original Message-----
From: Jim Harm [mailto:jharm@llnl.gov]
Sent: Wednesday, July 25, 2001 3:59 PM
To: toasters(a)mathworks.com
Subject: RE: autosupport full of junk
Thank you Puneet.
I am hoping in the future there will be a normal small autosupport with
an option to send a "debug" version that has all the extraneous stuff that
(I understand) becomes extremely important when studying a subtle problem.
I'll turn off anything I can until a problem has to be examined and
we all know that happens so infrequently.
>From P. A.
Hi Jim,
For the EMS messages (html stuff) here is a hidden options called
'autosupport.ems.enable'. If you set that to off, then it won't post the
verbose EMS logging to the autosupport e-mails.
-Puneet
At 1:44 PM -0700 7/25/01, Perry, Jay wrote:
>Hi Frank,
>
>The output that is being referred to is actually XML, and it
>is generated by the EMS subsystem in OnTap. The reason it
>is there is to allow automated triage of problems that might
>occur on a filer. Because XML is a structured format, it is
>easier to write software to process it instead of the
>relatively unstructured output that appears in /etc/messages.
>
>Jay Perry
>jay.perry(a)netapp.com
>
>> -----Original Message-----
>> From: Frank Smith [mailto:fsmith@hoovers.com]
>> Sent: Wednesday, July 25, 2001 12:39 PM
>> To: toasters(a)mathworks.com
>> Subject: Re: autosupport full of junk
>>
>>
>> Is html a new feature? None of my autosupport emails are in
>> html. I don't
>> usually read them anyway, opting instead for a script that
>> basically emails
>> me the message files daily.
>>
>> Frank
>>
>> --On Wednesday, July 25, 2001 11:44:35 -0700 Jim Harm
>> <jharm(a)llnl.gov> wrote:
>>
>> > How do others feel about the junk in autosupport?
>> > I see the entire messages file reproduced to three times
>> the size just to put
>> > it into html format; why don't they run the script to put
>> it into html when
>> > they want it and at NetApp instead of cluttering MY weekly reports?
>> > These FC stats can be produced once a year when there is a
>> problem to analyze.
>> > The disk list doesn't have to be reproduced any more often
>> than when there is
>> > change to the list.
>> > I think it is unnecessarily large and wading thru it to look for a
>> > current interesting event would be easier without it.
>> >
>> > I have been asking for options to autosupport with the
>> customer support for
>> > over a year. I am occasionally told it will be in a future
>> release as yet
>> > un-named.
>> > Maybe they need to hear more noise.
>> > --
>> > }}}===============>> LLNL
>> > James E. Harm (Jim); jharm(a)llnl.gov
>> > System Administrator Compaq Clusters
>> > (925) 422-4018 Page: 423-7705x57152
>>
>>
>>
>> --
>> Frank Smith
>> fsmith(a)hoovers.com
>> Systems Administrator
>> Voice: 512-374-4673
>> Hoover's Online
>> Fax: 512-374-4501
>>
>>
>>
--
}}}===============>> LLNL
James E. Harm (Jim); jharm(a)llnl.gov
System Administrator Compaq Clusters
(925) 422-4018 Page: 423-7705x57152