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RE: cifs.request.overdue:info]: CIFS: Overdue CIFS request from xxx.xxx.xxx.xxx in state 90, duration 4715 seconds, request type 4, uid 2048, pid 51966, tid 64, mid 59393.
by Phil Dean 22 Oct '04

22 Oct '04

Mark, Way in the past we have had virus scanning issues and worked closely with Trend to fix them all up. The error's we use to get from that side were CIFS: Virus scanner [scanner] completed scan on [file] but original request was not found. We know quite a bit about that side of things, the ip addresses in the xxx.xxx.xxx.xxx are clients workstations, The clients also have virus scanning enabled but another outsourcing company looks after the desktops. We have sent up packet traces and perfstat's today and hope they do find something. One of the ones I looked at in more details, after getting the user to log out and then terminating the session for her on the filer, it was still active, She logged back on and opened three apps, yet in open files under hyena she had outlook pst and xls's where she had not opened outlook or a file within excel, and there were multiple instances of these files roughly 150 or so. Phil Dean Australian Innovative Services Phone: 0407 478 695 Email: Phil.dean(a)aiservices.com.au <mailto:Phil.dean@aiservices.com.au> Web: www.aiservices.com.au ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Australian Innovative Services CONFIDENTIAL The information, files and contents of this email are confidential to Australian Innovative Services and the intended recipient. Forwarding, copying, reading, or downloading of this email is otherwise prohibited ________________________________ From: Muhlestein, Mark [mailto:mark.muhlestein@netapp.com] Sent: Fri 22/10/2004 2:13 PM To: Phil Dean Subject: RE: cifs.request.overdue:info]: CIFS: Overdue CIFS request from xxx.xxx.xxx.xxx in state 90, duration 4715 seconds, request type 4, uid 2048, pid 51966, tid 64, mid 59393. Are you running virus scanning? Request type 4 is a close, which is only slow when virus scanning is enabled. Maybe what is happening is that you are copying a huge zip file (for example) and the scan is taking a very long time. Mark -----Original Message----- From: Phil Dean [mailto:Phil.Dean@aiservices.com.au] Sent: Thursday, October 21, 2004 8:42 PM To: toasters(a)mathworks.com Subject: cifs.request.overdue:info]: CIFS: Overdue CIFS request from xxx.xxx.xxx.xxx in state 90, duration 4715 seconds, request type 4, uid 2048, pid 51966, tid 64, mid 59393. We currently have the following error messages being generated on two of our Filers. There is current a Bug ID for a similar error message but with the Request Type being 5 instead of 4. We have an open Sev 1 case with NetApp. Has anyone else experienced this particular issue and if so a suggested procedure to follow. Client issues relating from this problem have been anything from unable to map drives, workstations freezes, slowness to access files/folder/shares. This has been occurring for the past two days and there have been no filer changes done on the systems for many weeks. Hardware Filer head has had diags run on it which was 100% successful. Phil Dean Australian Innovative Services Phone: 0407 478 695 Email: Phil.dean(a)aiservices.com.au <mailto:Phil.dean@aiservices.com.au> Web: www.aiservices.com.au ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Australian Innovative Services CONFIDENTIAL The information, files and contents of this email are confidential to Australian Innovative Services and the intended recipient. Forwarding, copying, reading, or downloading of this email is otherwise prohibited

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cifs.request.overdue:info]: CIFS: Overdue CIFS request from xxx.xxx.xxx.xxx in state 90, duration 4715 seconds, request type 4, uid 2048, pid 51966, tid 64, mid 59393.
by Phil Dean 22 Oct '04

22 Oct '04

We currently have the following error messages being generated on two of our Filers. There is current a Bug ID for a similar error message but with the Request Type being 5 instead of 4. We have an open Sev 1 case with NetApp. Has anyone else experienced this particular issue and if so a suggested procedure to follow. Client issues relating from this problem have been anything from unable to map drives, workstations freezes, slowness to access files/folder/shares. This has been occurring for the past two days and there have been no filer changes done on the systems for many weeks. Hardware Filer head has had diags run on it which was 100% successful. Phil Dean Australian Innovative Services Phone: 0407 478 695 Email: Phil.dean(a)aiservices.com.au <mailto:Phil.dean@aiservices.com.au> Web: www.aiservices.com.au ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Australian Innovative Services CONFIDENTIAL The information, files and contents of this email are confidential to Australian Innovative Services and the intended recipient. Forwarding, copying, reading, or downloading of this email is otherwise prohibited

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RE: raidsize recommendations
by Alan Biren 21 Oct '04

21 Oct '04

I have had none, the ideal sizing of RAID Groups is 8-14 drives per group. This will optimize performance in a RAID4 configuration. If you are worried about a double disk failure you can convert the RAID TYPE to RAIDDP if you have the extra disk. In fact it is recommended that with raidsize>14 to use raiddp. -----Original Message----- From: owner-toasters(a)mathworks.com [mailto:owner-toasters@mathworks.com] On Behalf Of Tavis Gustafson Sent: Thursday, October 21, 2004 3:29 PM To: toasters(a)mathworks.com Subject: raidsize recommendations I usually setup my filers with raidsize=7 having no more than 7 disks per volume. However, I would like create a raidsize=13 volume. The only risk i can glean from NOW is that rebuild time will increase and thus increase the chances of a second drive failure (during rebuild). Has anyone had any real world issues with using volumes of raidsize > 10 thanks, -Tavis ***************************************************************************************************** If you have received this email in error please notify the the system manager or the sender immediately and do not disclosed the to anyone or make copies. ** eSafe scanned this email for viruses, vandals or malicious content ** ** To find out eSafe(TM) and other Aladdin Security Products, contact AMC Corporation at (212) 620-0700 *****************************************************************************************************

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raidsize recommendations
by Tavis Gustafson 21 Oct '04

21 Oct '04

I usually setup my filers with raidsize=7 having no more than 7 disks per volume. However, I would like create a raidsize=13 volume. The only risk i can glean from NOW is that rebuild time will increase and thus increase the chances of a second drive failure (during rebuild). Has anyone had any real world issues with using volumes of raidsize > 10 thanks, -Tavis

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RE: Snapmanger for exchange
by Benn, Paul 21 Oct '04

21 Oct '04

Hi Alan and Skip, This is just an "FYI" to eliminate any confusion. There has never been a version of SnapManager which supported the use of Exchange 5.5 on VLD. The first version of SnapManager for Exchange to support the use of Exchange 5.5 databases on NetApp LUNs is the most recent release, version 3.1. NetAppDrive is included with the SnapManager for Exchange 5.5 product. Its purpose is to maintain the CIFS drive letter mappings to the filer which Exchange uses as well as monitor the Exchange services. SnapDrive it different. It is a separate product and it is used for iSCSI and FCP LUN provisioning and management. Hope this helps. Regards, Paul ________________________________ From: Alan Biren [mailto:ABIREN@amccorp.com] Sent: Thursday, October 21, 2004 1:11 PM To: SKIP HOFMANN; toasters(a)mathworks.com Subject: RE: Snapmanger for exchange No real issues, just if you are using vld's you'll need to convert them to lun's before you upgrade snapdrive. Also, make sure that you have all the SP and hotfixes installed as per the NetApp SnapDrive/SnapManager Documentation. One other issue is the licensing of the newer versions of SnapDrive & SnapManager. You'll have to consult your agreement to determine if you can upgrade. Also, these products are now licensed either on a per filer or per host basis. Alan -----Original Message----- From: owner-toasters(a)mathworks.com [mailto:owner-toasters@mathworks.com] On Behalf Of SKIP HOFMANN Sent: Thursday, October 21, 2004 4:04 PM To: toasters(a)mathworks.com Subject: Snapmanger for exchange Hi all I'm running snap manger for exchange version 1.1.1 and netapp drive same version on a windows 2000 box with exchange 5.5. Can I upgrade snap manger for exchange to version 3.6 and upgrade netapp drive as well? Any known issues with this? The database is on a FAS 250 Skip Hofmann Senior Network Administrator TetraTech Skip.Hofmann(a)ttisg.com 949 500 5286 cell 949 608 5801 office ************************************************************************ ***************************** If you have received this email in error please notify the the system manager or the sender immediately and do not disclosed the to anyone or make copies. ** eSafe scanned this email for viruses, vandals or malicious content ** ** To find out eSafe(TM) and other Aladdin Security Products, contact AMC Corporation at (212) 620-0700 ************************************************************************ *****************************

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RE: Snapmanger for exchange
by SKIP HOFMANN 21 Oct '04

21 Oct '04

Thank you! This is just want I was looking for _____ From: Benn, Paul [mailto:paul.benn@netapp.com] Sent: Thursday, October 21, 2004 2:18 PM To: SKIP HOFMANN; toasters(a)mathworks.com Subject: RE: Snapmanger for exchange Hi Skip, When you upgrade from SnapManager for Exchange 5.5 version 1.1.1 to the latest version of SnapManager for Exchange (version 3.1), you will replace NetAppDrive with SnapDrive as part of the process. These are very different products. The upgrade process is pretty straight forward and there is a documented process available. If you have a moment and want to get an idea of what you will need to do in order to upgrade, please take a look at the process in the administrator's guide. Here is a direct link to the section on this topic. If you download the SnapManager for Exchange version 3.1 administrator's guide in PDF format instead, the process begins on page 60. http://now.netapp.com/NOW/knowledge/docs/SnapManager/relsme31/html/software/ admin/instal10.htm <http://now.netapp.com/NOW/knowledge/docs/SnapManager/relsme31/html/software /admin/instal10.htm> Regards, Paul Benn _____ From: SKIP HOFMANN [mailto:SKIP.HOFMANN@ttisg.com] Sent: Thursday, October 21, 2004 1:04 PM To: toasters(a)mathworks.com Subject: Snapmanger for exchange Hi all I'm running snap manger for exchange version 1.1.1 and netapp drive same version on a windows 2000 box with exchange 5.5. Can I upgrade snap manger for exchange to version 3.6 and upgrade netapp drive as well? Any known issues with this? The database is on a FAS 250 Skip Hofmann Senior Network Administrator TetraTech Skip.Hofmann(a)ttisg.com <mailto:Skip.Hofmann@ttisg.com> 949 500 5286 cell 949 608 5801 office

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RE: Snapmanger for exchange
by Benn, Paul 21 Oct '04

21 Oct '04

Hi Skip, When you upgrade from SnapManager for Exchange 5.5 version 1.1.1 to the latest version of SnapManager for Exchange (version 3.1), you will replace NetAppDrive with SnapDrive as part of the process. These are very different products. The upgrade process is pretty straight forward and there is a documented process available. If you have a moment and want to get an idea of what you will need to do in order to upgrade, please take a look at the process in the administrator's guide. Here is a direct link to the section on this topic. If you download the SnapManager for Exchange version 3.1 administrator's guide in PDF format instead, the process begins on page 60. http://now.netapp.com/NOW/knowledge/docs/SnapManager/relsme31/html/softw are/admin/instal10.htm Regards, Paul Benn ________________________________ From: SKIP HOFMANN [mailto:SKIP.HOFMANN@ttisg.com] Sent: Thursday, October 21, 2004 1:04 PM To: toasters(a)mathworks.com Subject: Snapmanger for exchange Hi all I'm running snap manger for exchange version 1.1.1 and netapp drive same version on a windows 2000 box with exchange 5.5. Can I upgrade snap manger for exchange to version 3.6 and upgrade netapp drive as well? Any known issues with this? The database is on a FAS 250 Skip Hofmann Senior Network Administrator TetraTech Skip.Hofmann(a)ttisg.com 949 500 5286 cell 949 608 5801 office

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RE: raidsize recommendations
by Williamson, Jay (John G) 21 Oct '04

21 Oct '04

Tavis, Once we get raid groups above 10 or so then we start using the double disk parity. That way you have to lose 3 disks in a raid group before you have data loss. I think this was available in 6.5 and above. - jay -----Original Message----- From: owner-toasters(a)mathworks.com [mailto:owner-toasters@mathworks.com] On Behalf Of Tavis Gustafson Sent: Thursday, October 21, 2004 2:29 PM To: toasters(a)mathworks.com Subject: raidsize recommendations I usually setup my filers with raidsize=7 having no more than 7 disks per volume. However, I would like create a raidsize=13 volume. The only risk i can glean from NOW is that rebuild time will increase and thus increase the chances of a second drive failure (during rebuild). Has anyone had any real world issues with using volumes of raidsize > 10 thanks, -Tavis

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RE: Snapmanger for exchange
by Alan Biren 21 Oct '04

21 Oct '04

No real issues, just if you are using vld's you'll need to convert them to lun's before you upgrade snapdrive. Also, make sure that you have all the SP and hotfixes installed as per the NetApp SnapDrive/SnapManager Documentation. One other issue is the licensing of the newer versions of SnapDrive & SnapManager. You'll have to consult your agreement to determine if you can upgrade. Also, these products are now licensed either on a per filer or per host basis. Alan -----Original Message----- From: owner-toasters(a)mathworks.com [mailto:owner-toasters@mathworks.com] On Behalf Of SKIP HOFMANN Sent: Thursday, October 21, 2004 4:04 PM To: toasters(a)mathworks.com Subject: Snapmanger for exchange Hi all I'm running snap manger for exchange version 1.1.1 and netapp drive same version on a windows 2000 box with exchange 5.5. Can I upgrade snap manger for exchange to version 3.6 and upgrade netapp drive as well? Any known issues with this? The database is on a FAS 250 Skip Hofmann Senior Network Administrator TetraTech Skip.Hofmann(a)ttisg.com 949 500 5286 cell 949 608 5801 office ***************************************************************************************************** If you have received this email in error please notify the the system manager or the sender immediately and do not disclosed the to anyone or make copies. ** eSafe scanned this email for viruses, vandals or malicious content ** ** To find out eSafe(TM) and other Aladdin Security Products, contact AMC Corporation at (212) 620-0700 *****************************************************************************************************

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Re: raidsize recommendations
by pad＠emailbox.hdtv.lucent.com 21 Oct '04

21 Oct '04

One of my filers (F740 running DataONTAP 6.3.3P3D1) has one RAID group with 12 data disks, one parity, one spare, currently over 90% full. We had a data disk fail just a couple of days ago. The message file says reconstruction took 1:13:35.71. This is an older system that has had several disk failures, but never on the same day, let alone within an hour and a quarter. :-) ObWarning: Your mileage may vary. owner-toasters(a)mathworks.com wrote: > > I usually setup my filers with raidsize=7 having no more than 7 disks > per volume. However, I would like create a raidsize=13 volume. The > only risk i can glean from NOW is that rebuild time will increase and > thus increase the chances of a second drive failure (during rebuild). > > Has anyone had any real world issues with using volumes of raidsize > 10 > > thanks, > -Tavis > -- Patricia Dunkin Lucent Technologies pdunkin(a)lucent.com 600 Mountain Avenue 3C-306C Phone: 908-582-5843 Murray Hill, NJ 07974-0636 Fax: 908-582-3662 Pager: 888-371-8506 Mailto: 8883718506(a)skytel.com

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