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Re: Problems w/ NetApp & BudTool 4.6
by Jason D. Kelleher 26 Feb '99

26 Feb '99

James, Ummm.... I'm a bit confused... You responded to me, or so it seems, but many of the snipets of text you referred to in the first half of your message aren't from me, or the message I sent...? And I beleive we were discussing the problem of btmerge failing for systems with FQDNs. I know nothing about the "one off" patch for merges. Not surprising since it took tech support 3 days to inform us about the "one off" for the btcp failures we reported on Saturday... The text reffering to the "one off" patch was nowhere in the message I sent. I didn't complain about any "KNOWN PROBLEM WITH THE ONTAP OS PRIOR TO 5.1.2P2". We aren't running OnTap version prior to 5.1.2P2... Who were you responding to...? As for having to wait 6 days... We did call Intelliguard several times a day, only to be put through to voice mail. These messages were rarely returned. I spent 4 hours trying to get in touch with support personnel Monday (after I got tired of waiting for a call back from Sunday). After leaving several voice mails I decided to try and speak to a manager, I was told they were busy and asked if I'd like to leave them voice mail.... The only human being working for Inelliguard I could get a hold of was our regional sales rep and it took him another hour to get someone to call me (17:00 EDT)... Would you like further explanation for my "rude, arrogant, & cynical attitude"...? Forgive me, but I beleive I'm very polite the first 2-3 times I call tech support regarding an issue. I start getting sarcastic around the 4th call and rude around the 6th call for any specific problem. I've been told I need to work on my patience. Notice, I'm not complaining about your attitude. While working, I could care less what someone's attitude is as long as they get the job done. I go home to be around nice people. At work I expect people to do their jobs... By the way, I'm still trying to find out what the expected response time for a call to Intelliguard 24x7 support is...? (You know, that service that you charge extra for...) If I'm told it's 4 or more hours, I'll gladly apologize and expect less in the future. You are correct that the version of OnTap, 5.1.2R3P1, we are running is not officially certified by NetApp & BudTool. I'm sorry if my message implied that it was. I meant to point out the fact that this combination of OnTap & BudTool has no btmerge problems as long as no FQDNs are used. Oh well, we are currently not having any problems with BudTool 4.6. Intelliguard support fixed our btcp problem, Shona fixed our jbcap problem, and the various people discussing the FQDN issues took care of that for us. If I'm lucky, I won't need to speak to Intelliguard until I have to get new keys for some jukebox licenses and I think that can be done via email. have a good weekend, jason P.S. I'll now refrain from commenting on BudTool, I'm starting to take this too personally -- understandable since I've spent more time with BudTool than my girlfriend this week.... In message <36D70609.22997A9A(a)iguard.com>, James Lowe writes: >errr..sorry Mr Kellerher, I thought the problem that we were discussing >was core dumps from BudTool due to 'bad' Filehistory streams from the >filers found by the NetApp tech team and resolved in the P2 patch of >5.1.2P2. > >> >> >First, a >> >> > patch to BudTool's patch program was required. > >Oh dear me..software that needs patches...now that is unheard of isn't >it? > >> >>Then, they gave me a "one >> >> > off" patch, to make the merges work. It did, > >Patches that work?..my oh my..whatever next > >> >>except that when my >> >> > toaster's database was converted to the 4.6 format and the saved up >fil >> >e >> >> > histories were merged in, the size grew past 500MB and the database >for >> >> > that system split in two. So far so good. Then that system's file >> >> > history merges failed again, this time because the continuation file > ha >> >d >> >> > a bad magic number. > >..and guess what...this is a KNOWN PROBLEM WITH THE ONTAP OS PRIOR TO >5.1.2P2 > >And if you are really really lucky you might see all the CPU sucked out >of your BudTool machine by BudTool's merge binaries as it tries to >negotiate 'bad' filehistory datastreams from the filer. You can watch >your network grind to a halt as your NFS falls over and see your >precious disk space fill up with a lovely juicy core file fresh from the >MSRT oven. > >Now that was us producing the core file we have never denied that, but >instead of..as you so elegantly put it...let me see.. > >ah yes.. > >> So, I think you should quite pointing fingers at >> NetApp and FIX THE PROBLEM! > >We didn't point fingers oh no...through what is known as 'cooperation' >and being 'proactive' Intelliguard AND Network Appliance worked on it... >and you know what? 5.1.2'P2' was produced but nothing was needed for >BudTool note. You see NDMP is a 'joint' effort (not just with >Intelliguard and NetApp I might add) And you know what else? We did the >same with NetApp for 5.1.2..we worked together and now we are working >towards OnTap 5.3...now I don't know exact figures, but i reckon that >between 5.0.1 and 5.1.2 there have been a few dozen P and R and D (and >whatever else letters you care to use) patches for OnTap, some of them >making quite significant changes to the filer I believe and some of them >out less than 24 hours after the previous ones. If ANY software company >could test against all these different versions in such a short space of >time I would be very impressed. Indeed some of these extra patches from >NetApp were to fix bugs in previous patches a days earlier. > >As far as I am aware (and you will need to verify with NetApp about this >I suppose as you obviously have no time for Intelliguard). This release >of OnTap that you have been recommended by NetApp has not been certified >(as far as I, or any of the team in Europe have been informed anyway) >against BudTool 4.6. So far be it for me to start advising people to >upgrade to *Operating systems* that may or may not work with our >product. > >You may not care about any of this, and just want a fix, fair enough. >However, before you start 'spouting off' at people like myself who do >try and genuinely help as much as we possibly can can I point out one >last thing please... > >> (care to comment why AFTER 6 >> > DAYS NO ONE AT INTELLIGUARD HAD HELPED US!!!) > >I won't defend genuinely poor 'support' from Intelliguard ever, >especially if you have paid for the maintenance, however why did you >have to wait 6 days anyway? If the problem was so urgent as you have >blatantly made obvious it was, why were you not on the phone, email >bombarding the support team until you had your answer?, getting cynical, >rude and arrogant as you do so well on this mailing list and even ask to >be put on hold until a 'manager' was made available to you? You may say >you shouldn;t have to, and I would agree whole heartedly...but life's >funny like that jason...sometimes it lets you down.. > >Have a good weekend > >James Lowe >Intelliguard Software International > >Jason D. Kelleher wrote: >> >> In message <36D6915F.EA2416A6(a)iguard.com>, James Lowe writes: >> >Would anyone from Network Appliance care to comment on anything about >> >this thread? >> > >> >Yours waiting in anticipation >> > >> >James Lowe >> >Intelliguard Software International >> >> I'm not from NetApp, but I'd love to comment... >> >> We recently (Saturday) upgraded from BudTool 4.5 to 4.6. After >> Shona told us to check the jbcap file (care to comment why AFTER 6 >> DAYS NO ONE AT INTELLIGUARD HAD HELPED US!!!), so BudTool 4.6 could >> control the jukebox on our filer we have the following systems >> running: >> >> BudTool 4.6 >> >> SunOS 4.1.3_U1, Solaris 2.5.1, 2.6, & 2.7 >> >> OnTap 5.1.2R3P1 (recommended by NetApp support) >> >> The NetApp is working great. >> >> The only problems we're currently having regard errors in the >> btmerge reports: >> >> ============================================= >> ============================================= >> Running btmerge for host hercules.dev.susq.com >> >> Command: (btmerge -s / -o /audreyii/budtool/hist/hercules.dev.susq.com/d >b.hercules.dev.susq.com.n.of.m.tm >> p -m /audreyii/budtool/hist/hercules.dev.susq.com/db.hercules.dev.susq.co >m.n.of.m -H hercules.dev.susq.com >> -c /usr/budtool/bud/.budfclass -i /usr/budtool/hist/db.hercules.dev.susq >.com -i /usr/budtool/build/db.her >> cules.dev.susq.com.int.0) >> >> ****************************************************************** >> ------ E R R O R ------- >> Cannot get maximum file history database continuation number: (Error 0) >> ****************************************************************** >> ****************************************************************** >> ------ E R R O R ------- >> A btmerge input file was busy. >> Rebuilding list of input files. >> ****************************************************************** >> ============================================= >> ============================================= >> >> These are refering to a Solaris 2.6 system with a FQDN in the >> .buddb. After removing all FQDNs from our .buddb, everything >> worked fine. So, I think you should quite pointing fingers at >> NetApp and FIX THE PROBLEM! >> >> jason >> >> --- >> Jason D. Kelleher kelleher(a)susq.com >> Susquehanna Partners, G.P. 610.617.2721 (voice) >> 401 City Line Ave, Suite 220 610.617.2916 (fax) >> Bala Cynwyd, PA 19004-1122 >> >> >Shona McNeill wrote: >> >> >> >> "Shaun T. Erickson" <ste(a)research.bell-labs.com> writes: >> >> > >> >> > When I upgraded to BudTool 4.6, my file history database merges fail >ed >> >> > too, except for one system. That one system's name was not fully >> >> > qualified, so it's merges worked. All the merges failed for systems >wit >> >h >> >> > fully qualified host names. This is as seen in $BTHOME/hist. First, >a >> >> > patch to BudTool's patch program was required. Then, they gave me a >"on >> >e >> >> > off" patch, to make the merges work. It did, except that when my >> >> > toaster's database was converted to the 4.6 format and the saved up >fil >> >e >> >> > histories were merged in, the size grew past 500MB and the database >for >> >> > that system split in two. So far so good. Then that system's file >> >> > history merges failed again, this time because the continuation file > ha >> >d >> >> > a bad magic number. >> >> > >> >> >> >> We have just installed BudTool 4.6 from scratch, hosted on a Sun runni >ng >> >> Solaris 7, backing up one of our newly-installed NetApps, all of which >> >> shipped running 5.1.2R3. >> >> >> >> Once we'd fixed the jbcap file and could actually talk to the jukebox, > we >> >> found that history merges fail with msrt coredumping. >> >> >> >> We _are_ using FQDNs, but then this one copy of BudTool will be eventu >all >> >y >> >> controlling backups for NetApps in different subdomains, so not using >FQD >> >Ns >> >> is not really an option here. >> >> >> >> Iguard have mentioned nothing of patches, their answer is for us to up >gra > >de >> >> the filer to 5.2.1 as "BudTool is certified against that version". >> >> (We refused their first suggestion to downgrade the filer to 5.1.2P2.) >> >> >> >> I am loathe to schedule downtime on a busy filer for what may prove an >> >> unnecessary upgrade. Is there anyone out there using BudTool 4.6 with > fi >> >le >> >> histories _and_ FQDNs _and_ a filer running 5.2.1 who can comment on w >het >> >her >> >> this upgrade will have any effect on the problem whatsoever? >> >> >> >> Shona McNeill >> >> -- >> >> shona(a)netline.net.uk

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Nitech XRP1000 filer
by Brian Tao 26 Feb '99

26 Feb '99

Has anyone used the XRP 1000? It's Nitech's "answer" to the Netapp (the even mention Network Appliance specifically as the market leader in network-attached storage, and that they compete with Netapp). http://www.nitech.com/online/Company/Storage/XRP_1000/body_xrp_1000.html -- Brian Tao (BT300, taob(a)risc.org) "Though this be madness, yet there is method in't"

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Re: Problems w/ NetApp & BudTool 4.6
by James Lowe 26 Feb '99

26 Feb '99

Mr Blank-Edelman, et al, I am so sorry, this is not the patch. It has been one of those months for me.. %^& I should not be so quick to jump in I suppose. My apologies for wasting your time. Yours, eating humble pie James Lowe Intelliguard Software International David N. Blank-Edelman wrote: > > James Lowe <jlowe(a)iguard.com> writes: > > > ftp.iguard.com/pub/dist/patch/BudTool/BudTool46/BudTool46-3 > > Sorry, which does what? Is a new patch? The others we tried a while > back did not allow for successful merges. We're ok with not using a > FDQN now, but it was problematic when we first tried to use your > product. > > Respectfully, > David N. Blank-Edelman > Director of Technology > College of Computer Science > Northeastern University

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Re: DELL<->NetApp deal?
by mds＠gbnet.net 26 Feb '99

26 Feb '99

I was amused by the way The Register misreported the NetApp-Dell deal with the spin on Dell selling Alpha-based systems not running NT... Though they did get the NetApp URL right so the nae may spread further.

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RE: Auspex 4Front presentation.
by Thomson, Michael (UK, GIS ISM Group for R&D) 26 Feb '99

26 Feb '99

The presentation was mainly just marketing waffle, with some humble grovelling. We did get to put hands on teh new products, which look cool, but the big NS2000 doesn't come as a rack mount option - it's a stacking arrangement only for now. Auspex seemed to be saying that they've dropped their prices and replaced their management team to turn round from the recent trouble (see share price graphs on yahoo if you haven't been following the saga). They are refocusing themselves <eek - pointy haired management term> on software, and moving off proprietary hardware. All this sounds encouraging (competition is good). Cheers, Mike

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Re: Gigabit Ethernet controller.
by Andrew Bond 26 Feb '99

26 Feb '99

Dan, I don't know what the default setting on a Cisco Gbit blade is, but I had a similar experience this week on a 3Com switch. If autonegotiation is enabled on the switch port, either turn it off at the switch (preferred), or turn it on at the filer end: rc_toggle_basic; alttune LinkNegotiation 1; rc_toggle_basic You may find the card bursts into life :) If you use this command, you'll need to put it in the rc file (after the ifconfig for the Gbit NIC). Regards, Andrew At 06:37 AM 2/26/99 -0800, you wrote: >Support, > >I recently received an F740 S/N 11918 with a gigabit Ethernet controller. I >am running 5.2.1 DataONTAP. I had it configured into rc but when the system >boots the link light just flashes. The connection is going to gigabit >module on a Cisco Catalyst 5500 switch the link light on that side does >nothing. I spoke to Cisco and they wanted to know if the Ethernet card was >using the 803.Z standard. > > Dan Arteritano, FileNET, Central Computer Facilities - Engineering, > HT1 Office 110 > Email: darteritano(a)filenet.com, Phone: 714/966-3130 > Pager: (800) 341-9652 or email to 3419652(a)skytel.com >

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Re: Problems w/ NetApp & BudTool 4.6
by dnb＠ccs.neu.edu 26 Feb '99

26 Feb '99

"Shaun T. Erickson" <ste(a)research.bell-labs.com> writes: > All the merges failed for systems with fully qualified host names. Yup, same problem here (complete with the same Iguard runaround). We "solved" it by telling budtool not to use the FDQN. bah. Peace, dNb

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Re: Problems w/ NetApp & BudTool 4.6
by Jason D. Kelleher 26 Feb '99

26 Feb '99

IT WORKS!!! Special thanks to: Tom Wike for verifying that BudTool 4.6 actually does work with OnTap 5.1.2R3P1 despite some confusing/conflicting recomendations from both NetApp and Intelliguard. Bamiyan Gobets & Grant Schuerfeld from NetApp for verifying all our configs. And finally to Shona McNeill who experienced the same problems and told me to check our jbcap file. After copying the entry for our jukebox from the old jbcap into the new, everything worked great! If any of you make it to the Philadelphia area, drop me a note so I can buy you a beer. No thanks to: Intelliguard support... :( Unfortunately, we just noticed that the file history database merges are not working properly. Hopefully we can resolve this ourselves, 'cause Intelliguard isn't any help.... Thanks again to everyone who provided help. jason In message <199902241959.OAA28405(a)jagular.dev.susq.com>, "Jason D. Kelleher" writes: > > On the evening of Saturday February 20 we upgraded from BudTool 4.5 > to 4.6. Since then, we've not been able to do local NDMP backups > on our filer. Anyone out there experience similar problems? If > so, would you please throw some suggestions my way. > > We have support calls open with both NetApp (being very helpful > considering it's probably not an issue with their system) and > Intelliguard (with what we pay them I'd assume they could at least > hire warm bodies). Here's what we've come up with so far: > > > 1) Intelliguard told us to add the line "ROBOT_SCSI_LUN 1" to > the jbmgr_config for the filer. This allowed the jbmgr > daemon to start. > >audreyii: /usr/budtool/bud [225] % cat jbmgr_config.audreyii.2 >ROBOT_DEV_HOST nfssrv1 >ROBOT_DEV_NAME spt0 >ROBOT_SCSI_ID 2 >ROBOT_SCSI_BUS 2 >ROBOT_SCSI_LUN 1 >DATA_DEV_NAME0 nrst0a >DATA_DEV_HOST0 nfssrv1 >PASSWORD xxxxxxxx >USEBARCODE N >VALIDATECMD "$BTHOME/bin/jbupdate audreyii:2 -a" >audreyii: /usr/budtool/bud [226] % > > > 2) Running the BudTool probe-scsi command shows the devices: > >audreyii: ~ [230] % probe-scsi -h nfssrv1 >Copyright (c) 1990-1999 by Intelliguard Software Inc. probe-scsi BudTool 4. >6 >SCSI Bus 0 >SCSI Bus 1 >SCSI Bus 2 >Target 2 > Unit 0 Removable Tape EXABYTE EXB-8500 CC37 > Unit 1 Removable Jukebox Device EXABYTE TZ Media Changer CC37 >SCSI Bus 3 >SCSI Bus 4 >audreyii: ~ [231] % > > > 3) After placing 2 labled BudToool tapes into the jukebox, > running jbupdate returns instantly showing no tapes in the > jukebox (doesn't even attempt to read tape labels). > >audreyii: ~ [236] % jbupdate audreyii:2 -a >------------------------------------------------------------------ > ------ W A R N I N G ------- >You have selected to force an update on all 5 tapes. This process >requires several minutes per tape for unbarcoded tapes. Large >jukeboxes with unbarcoded tapes can take several hours. The PID of >this process is 8721. Use a HUP, INT, TERM or QUIT to terminate >this process if you do not want to continue. >------------------------------------------------------------------ >Update complete. >audreyii: ~ [237] % jbmgr -H audreyii:2 ls -a > 0: > 1: > 2: > 3: > 4: >audreyii: ~ [238] % > > > 4) We can perform remote NDMP backups to our BudTool master > media server, but this isn't practical at ~2.2 GB/hr with > 70+ GB on our filer. (It's an old, slow F330 which I'm > supposed to be replacing instead of trouble-shooting...) > > 5) Gave Intelliguard a copy of our config file, the jbmgr diag > log, and the probe-scsi output for analysis. The diag file > does show some errors: > > 6) After not receiving much help from Intelliguard, we called > NetApp. They sugggested we upgrade from 5.1.2P2 to > 5.1.2R3P1 to remove the possibility that this was related to > an NDMPD bug (6417). > > 7) Spoke to Intelliguard again Monday and informed them that we > were going to upgrade the filer. We decided to see if the > upgrade solved the problem. (They managed to fix a btcp > issue after I waited 4 hours for a call back -- I'm still > waiting for our sales rep to tell me exactly what kind of > turn around to expect when paying extra for 24x7 support.) > > 8) Nothing changed after the upgrade Monday night. I informed > NetApp; they opened another call and had us send them more > info. > > 9) Told Intelliguard, gave them another copy of the diag file. > > 10) Configured BudTool to do lev 1 remote backups of the filer, > this should hold us until the weekend. > > 11) Had to take a personal day Tuesday (for personal reasons). > Hoped I get a couple voice/e-mails telling me that someone > figured out what was wrong. (Finding out we were stupid > and didn't have BudTool configured correctly would have > been a relief.) > > 12) Wednesday we received some follow-up calls from NetApp, the > call was escalated, and we're currently expecting a call. > > 13) We verified that tapes can be manually loaded into the > jukebox drive and dump run on the console of the filer. > Pretty confident that the jukebox didn't coincidentally die > during the BudTool upgrade. > > 14) Will file missing persons reports for Intelliguard > employees in another 24 hours. (Anyone have the number for > the police in Dublin, CA?) > > > So far, I'm confident it's a BudTool issue. (Many thanks/apologies > to NetApp if it is.) I'd be very grateful if someone could give me > a possible avenue of investigation. I'm at a dead-end and looking > at over 30 hours of backups to lev 0 our filer this weekend... :( > > thanks, > > jason > >--- >Jason D. Kelleher kelleher(a)susq.com >Susquehanna Partners, G.P. 610.617.2721 (voice) >401 City Line Ave, Suite 220 610.617.2916 (fax) >Bala Cynwyd, PA 19004-1122

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RE: Nitech XRP1000 filer
by Thomson, Michael (UK, GIS ISM Group for R&D) 26 Feb '99

26 Feb '99

>>> Dave Hitz <hitz(a)netapp.com> 02/24 9:32 AM >>> >> To open a real can-of-worms, what would people on this list like to see in >> a low-end product offering? (Sub-$10k chassis). >This hypothetical discussion would be of great interest to me. :-) A bit like the Auspex 4Front AS100 / AS200 perchance? I just attended a presentation in London, and it looks like they've finally woken up to the low end of the market. Having used & administered Auspex and NetApp personally, it'll be interesting to see what happens in the next year... -- \\|||// Minds are like parachutes; (@ @) They only work when open. *---oOO-(_)-OOo------------------------------------* * Michael Thomson Email: mt53590(a)ggr.co.uk * * Unix Specialist Internal: 782 2369 * * Glaxo Wellcome External: 01438 762 369 * * Stevenage, UK Fax: 01438 762 461 * * .oooO Oooo. Mobile: 0498 725 047 * *--( )---( )-----------------------------------* \ ( ) / (Quote: Sir James Dewar) \_) (_/

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Net App and NetBackup
by Michael Salmon 26 Feb '99

26 Feb '99

I wondered if anyone was using NetBackup with their filers. We are currently using Networker but are sufficiently dissatisfied that we going to look at NetBackup and I am interested in any problem that others have encountered. /Michael

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