RE: Filer hung up tight - toasters

5 Sep 2001

      It's in the same place on the 800 series as well.  The curious thing it that with the front panels off, the button sticks out on the 700 series and is recessed in the 800 series.
-Ted
-----Original Message-----
From: Sam Rafter [mailto:rafter@netapp.com]
Sent: Thursday, August 23, 2001 6:49 PM
To: Maglinger, Paul
Cc: 'NetApps list server'
Subject: Re: Filer hung up tight
You do have one alternative in this situation.  There's a synch button on
the front of your filer.  On the 700 series, it's the little hole under the
LEDs.  When you press that, the filer should drop to the ok prompt.  From
there, you can type 'sync'.  There's a NOW article on doing just very thing:
http://now.netapp.com/Knowledgebase/solutionarea.asp?id=3.0.620867.2715498&a...
In the 'nothing was working' checklist, was NFS/CIFS and FilerView checked
as well?  850 ops is a lot to do nothing at all.  If the number never
fluctuated, I'd have my suspicions that it wasn't getting updated.  We have
watchdog systems in place to catch such things, so I'm a bit mystified.
-Sam
* It was Thu, Aug 23, 2001 at 04:26:24PM -0500 when Maglinger, Paul wrote:
...
We have a 740 filer running 6.0.1R3.  Last night I got a page that
   "nothing was working".  I headed into work and found that:

I could not telnet into the filer.

I could not get in through console either.

The display on the front of the filer said 850 ops but the activity

led wasn't flashing at all.
I figured I had no choice, so I shut it down hard and brought it back
   up.  Everything came up fine.  The message file posted a time stamp at
   11:00pm but nothing at midnight (this was 1:30am).  The message file
   also said that the fiiler was down for 6057 secs.  The crash folder
   had one file in it called "bounds" and just contained "-1 -1".
   Backups were being performed at the time using Veritas Backup Exec.
   The backup log said everything was going fine until it found a
   "corrupted file", then it started skipping files until the filer was
   rebooted and it started in backing up again.  We're trying to figure
   out what went wrong but didn't have much to go on.  Anyone have any
   thoughts where to look now (or if this happens again)?
"No matter where you go, there you are."
Paul Maglinger
System Administrator
Shoe Carnival, Inc.
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