In a message dated 10/29/01 11:05:15 AM Central Standard Time, FZiller@IKON.com writes:

They have to "re-certify" the equipment before they support it...can be costly.

Network Appliance has been very reasonable with respect to accepting used NetApp add-ons and systems onto service contract. This is not to say, however, that users are required to buy NetApp service coverage on their purchases of used gear.

Regards,

Scott Fischmann Union Computer Exchange, Inc. 6233 Idylwood Lane Minneapolis, MN 55436 Phone: 952 935 7282 FAX: 952 935 5056 scott@unioncomputer.com