After about a month and a half of testing with customers like yourself, Network Appliance has a new FTP site. The new FTP site will be available for all of our customer's use beginning tomorrow (2/2/2000) at 6PM PST. The transition from the current FTP site to the new will be transparent and the FTP site will not have any downtime. Please read below for more details regarding architecture.
Again, thank you for your patience.
If you have any questions, please reply to me at anguyen@netapp.com mailto:anguyen@netapp.com
Alan. Mgr., IT Server Ops Network Appliance
-----Original Message----- From: Nguyen, Alan Sent: Thursday, December 02, 1999 10:49 AM To: 'toasters@mathworks.com' Subject: FW: FTP uploads from the UK (fwd)
To All,
First, I must apologize for NetApp's poor FTP site performance. The responsibility for this in my group. The situation is our internet connection is highly-utilized and thus your access to our FTP site is affected by this. Actions have been taken to increase internet bandwidth in the next few weeks. However, despite this, it will be superseded by our new FTP implementation.
We have designed a new FTP site to improve security, system management, increase internet bandwidth/presence (i.e. ISP hosted site), and system redundancy. Because our current infrastructure is very out-dated, we have taken the "big-bang" approach rather than making incremental improvements. In a little more detail, our new FTP site is at a web-hosted site with 100MB bandwidth capacity vs current T1, and is configured with two fail-over dual-processor Unix systems with cluster fail-over (F760) Filer pair for storage. In short, the new site is very robust and will scale to meet to our customers' needs.
What has been done thus far? Contract has been signed with new web-hosting site. Networking infrastructure is in place. Programming is complete for account and directory management. The new systems are racked at the new web-hosted site. As I type this, we are plugging in the cables for the new systems.
What's the schedule? In the next two days, we will perform internal/external FTP tests. On Monday (Dec 6th), we will start live tests with customers assuming everything goes well this week. After which, the new site will go live. I will announce to this list when we are live.
If you have any questions, please direct them to me anguyen@netapp.com mailto:anguyen@netapp.com or reply to this list as I will be joining this list soon.
Again, thank you for your patience.
Alan Nguyen Network Appliance Mgr., IT Server Operations
Our filers have been fairly stable recently but last week one of them panicked and I thought this would be a good chance to try uploading the core dump to the wonderful new ftp site.
I am dismayed to find that it is no better. (I assume that it's still called ftp.netapp.com (216.35.154.14)). I am getting a transfer rate of under 16Kb/sec, and I'm just retrying it as the first attempt failed with a timeout. As a comparison, I get about 10 times this rate downloading a large file from gatekeeper.dec.com.
I don't understand why a company that makes high performance file servers seems to have so much trouble providing a decent ftp service - it's not exactly rocket science.
Dave Atkin
On Tue, 1 Feb 2000, Nguyen, Alan wrote:
After about a month and a half of testing with customers likeyourself, Network Appliance has a new FTP site. The new FTP site will be available for all of our customer's use beginning tomorrow (2/2/2000) at 6PM PST. The transition from the current FTP site to the new will be transparent and the FTP site will not have any downtime. Please read below for more details regarding architecture.
...
------------------------------------------------------ Dave Atkin, Head of Technical Services Computing Service, University of York, YORK YO10 5DD Phone: +44-1904-433804 (ddi) Fax: +44-1904-433740 Email: D.Atkin@york.ac.uk ------------------------------------------------------
Have you tried doing a traceroute (or mtr) to ftp.netapp.com? I just uploaded a core file there recently and got decent performance.
On Mon, 21 Feb 2000, Dave Atkin wrote:
Our filers have been fairly stable recently but last week one of them panicked and I thought this would be a good chance to try uploading the core dump to the wonderful new ftp site.
I am dismayed to find that it is no better. (I assume that it's still called ftp.netapp.com (216.35.154.14)). I am getting a transfer rate of under 16Kb/sec, and I'm just retrying it as the first attempt failed with a timeout. As a comparison, I get about 10 times this rate downloading a large file from gatekeeper.dec.com.
I don't understand why a company that makes high performance file servers seems to have so much trouble providing a decent ftp service - it's not exactly rocket science.
Dave Atkin
On Tue, 1 Feb 2000, Nguyen, Alan wrote:
After about a month and a half of testing with customers likeyourself, Network Appliance has a new FTP site. The new FTP site will be available for all of our customer's use beginning tomorrow (2/2/2000) at 6PM PST. The transition from the current FTP site to the new will be transparent and the FTP site will not have any downtime. Please read below for more details regarding architecture.
...
Dave Atkin, Head of Technical Services Computing Service, University of York, YORK YO10 5DD Phone: +44-1904-433804 (ddi) Fax: +44-1904-433740 Email: D.Atkin@york.ac.uk
-- -------------------------------------------------------------------------- Cliff Nadler Collective Technologies, Inc. (a Pencom Company) cnadler@colltech.com (617)-443-1144 -------------------------------------------------------------------------- To win, you must treat a pressure situation as an opportunity to succeed, not an opportunity to fail Gardner Dickinson
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Cliff Nadler -
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Nguyen, Alan