On 05/05/99 11:11:34 you wrote:
Is there a way to purchase this level of support? We have some non-critical F540s that _if_ they fail, I'd like to get them fixed, but it doesn't have to happen same day and I don't have a problem paying for the parts.
The only hardware support I'm aware of covers cost of repair, so it is priced accordingly. I'm looking for a more cost-effective level of support on these non-critical filers.
Sorry... I should have said that I'm not speaking from authority here; I was just trying to reconcile what the rep supposedly said with what the web site supposedly said. Either could be wrong and there really could be 1 year of hardware support.
As to if you can just purchase software/phone support for additional years, I don't know, but I would assume you can. Surely Netapp wants you to buy more support, yes? I suppose it's possible that any extension includes hardware support too.
Bruce
"sirbruce" == sirbruce sirbruce@ix.netcom.com writes:
sirbruce> As to if you can just purchase software/phone support sirbruce> for additional years, I don't know, but I would assume sirbruce> you can. Surely Netapp wants you to buy more support, sirbruce> yes? I suppose it's possible that any extension sirbruce> includes hardware support too.
The only things I'm aware of from speaking with NetApp are:
1) Hardware support 2) Software support (subscriptions).
1) gets your box fixed and covers all hardware costs, no matter what the problem.
2) lets you run the latest DOT.
I was told that if I didn't want hardware support, I'd need to pay by the minute in order to even speak with NetApp to diagnose a problem, then of course, I'd have to pay for parts. The person I spoke with didn't really want to discuss this option with me and couldn't understand why I wouldn't want to pay for support on a non-production filer that we use only for testing. I couldn't get her to give me even ballpark figures on what per-minute support would cost.
j. -- Jay Soffian jay@cimedia.com UNIX Systems Administrator 404.572.1941 Cox Interactive Media
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Jay Soffian -
sirbruce＠ix.netcom.com