That is rather unprofesional. I think the sales guy would be wrapped across the knuckles for that one. Coming from a software vendor support environment I have always been told never to rubbish a competitors product. It would have been frowned upon and I would have looked quite sily to boot!
-----Original Message----- From: Barry Lustig [mailto:barry@lustig.com] Sent: 19 April 2001 21:41 To: toasters@mathworks.com Subject: How would you respond to this
This is an excerpt of an email that was sent to the management of a company that I'm working with. They had spec'ed F85's for a fairly low performance 10-20Mbits/sec. environment. The main requirement is reliability and ease of use. How does one respond to blatant misrepresentation of a competitors product?
barry
A few highlights of the comparison:
- The F85 is a stripped down, single CPU, low end device with multiple points of failure and a very poor data protection. NetApps service is rated very low by industry experts and they offer next day shipment of parts that the user must install themselves.
- The IP4700 is fully redundant, multi-CPU, mid-range device with no single point of failure and hardware based RAID 5 data protection. EMC's world class customer service center has ranked #1 for 6 consecutive years by Gartner Group. Standard 2 year warranty guarantees 4 hours ON SITE w/Parts service by EMC technicians. Plus, our 'call home' proactive maintenance system monitors trends within the system and reports them automatically to our customer service center. Often, EMC technicians will repair a system BEFORE the component actually fails.
The 4700 will be configured with 8 drives usable, plus 1 drive for RAID 5 parity and 1 drive for hot swap redundancy. It is scalable all the way to 7000GB (7TB) vs. only 648GB for the F85. The 4700 as configured above is 8RU.
In general, the F85 does not scale sufficiently for growth, has poor customer service behind it, has no redundancy, has multiple points of failure, and utilizes a sub-par RAID 0 data protection scheme.
It looks like there are still some salespeople in the world who have not read Dale Carnegie's book " how to win friends and influence people" I would suggest they do : ).
Michael Linett - President http://www.zerowait.com PH 888.811.0808 High Availability System Engineering Zerowait is a Network Appliance Registered Service Provider
"Clawson, Simon" wrote:
That is rather unprofesional. I think the sales guy would be wrapped across the knuckles for that one. Coming from a software vendor support environment I have always been told never to rubbish a competitors product. It would have been frowned upon and I would have looked quite sily to boot!
-----Original Message----- From: Barry Lustig [mailto:barry@lustig.com] Sent: 19 April 2001 21:41 To: toasters@mathworks.com Subject: How would you respond to this
This is an excerpt of an email that was sent to the management of a company that I'm working with. They had spec'ed F85's for a fairly low performance 10-20Mbits/sec. environment. The main requirement is reliability and ease of use. How does one respond to blatant misrepresentation of a competitors product?
barry
A few highlights of the comparison:
- The F85 is a stripped down, single CPU, low end device with multiple
points of failure and a very poor data protection. NetApps service is rated very low by industry experts and they offer next day shipment of parts that the user must install themselves.
- The IP4700 is fully redundant, multi-CPU, mid-range device with no
single point of failure and hardware based RAID 5 data protection. EMC's world class customer service center has ranked #1 for 6 consecutive years by Gartner Group. Standard 2 year warranty guarantees 4 hours ON SITE w/Parts service by EMC technicians. Plus, our 'call home' proactive maintenance system monitors trends within the system and reports them automatically to our customer service center. Often, EMC technicians will repair a system BEFORE the component actually fails.
The 4700 will be configured with 8 drives usable, plus 1 drive for RAID 5 parity and 1 drive for hot swap redundancy. It is scalable all the way to 7000GB (7TB) vs. only 648GB for the F85. The 4700 as configured above is 8RU.
In general, the F85 does not scale sufficiently for growth, has poor customer service behind it, has no redundancy, has multiple points of failure, and utilizes a sub-par RAID 0 data protection scheme.
-
Clawson, Simon -
mike linett