I DO NOT recommend Budtool! I have been using Budtool in the last 4 years. From the beginning, the support was wonderful even though the product was just so so. But since Budtool splits into 2 companies: budtool and Intelliguard, I have had many bad experiences with both product and support from Intelliguard. Many of their experience tech supports are gone. The new ones are nasty and inexperience. In my opinion, the product is not worth the headache.
Daisy
---------------------------------------
From: "Raymond Brennan" ray_brennan@mentorg.com Subject: RE: Net App and NetBackup
MIME-Version: 1.0 X-Priority: 3 (Normal) X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook 8.5, Build 4.71.2173.0 Importance: Normal X-MimeOLE: Produced By Microsoft MimeOLE V5.00.0810.800 In-Reply-To: 199902251256.NAA15704@uabs78c65.uab.ericsson.se Sender: owner-toasters@mathworks.com Precedence: bulk X-Mozilla-Status2: 00000000
part text/plain 619 Press <return> to show content... I have been using Budtool from Intelliguard and can heartily recommend it-very stable, very easy to use and well supported.
Raymond
-----Original Message----- From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com]On Behalf Of Michael Salmon Sent: Thursday, February 25, 1999 12:57 PM To: toasters@mathworks.com Subject: Net App and NetBackup
I wondered if anyone was using NetBackup with their filers. We are currently using Networker but are sufficiently dissatisfied that we going to look at NetBackup and I am interested in any problem that others have encountered.
/Michael
This does not tie in with my experience at all. The expertise at Intelliguard ( particularly in the UK, but also via the US) has been second to none. As regards the "headache", I've had a few with NetApps, but none with Budtool. I set it up and it just works fine. The only time I've needed to call on them was to add new schedules etc.
Anyone else feel like this ?
:)
-----Original Message----- From: Daisy Nguyen Davis [mailto:btd@research.bell-labs.com] Sent: Thursday, February 25, 1999 3:33 PM To: ray_brennan Cc: toasters@mathworks.com Subject: RE: Net App and NetBackup
I DO NOT recommend Budtool! I have been using Budtool in the last 4 years. From the beginning, the support was wonderful even though the product was just so so. But since Budtool splits into 2 companies: budtool and Intelliguard, I have had many bad experiences with both product and support from Intelliguard. Many of their experience tech supports are gone. The new ones are nasty and inexperience. In my opinion, the product is not worth the headache.
Daisy
From: "Raymond Brennan" ray_brennan@mentorg.com Subject: RE: Net App and NetBackup
MIME-Version: 1.0 X-Priority: 3 (Normal) X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook 8.5, Build 4.71.2173.0 Importance: Normal X-MimeOLE: Produced By Microsoft MimeOLE V5.00.0810.800 In-Reply-To: 199902251256.NAA15704@uabs78c65.uab.ericsson.se Sender: owner-toasters@mathworks.com Precedence: bulk X-Mozilla-Status2: 00000000
part text/plain 619 Press <return> to show content... I have been using Budtool from Intelliguard and can heartily recommend it-very stable, very easy to use and well supported.
Raymond
-----Original Message----- From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com]On Behalf Of Michael Salmon Sent: Thursday, February 25, 1999 12:57 PM To: toasters@mathworks.com Subject: Net App and NetBackup
I wondered if anyone was using NetBackup with their filers. We are currently using Networker but are sufficiently dissatisfied that we going to look at NetBackup and I am interested in any problem that others have encountered.
/Michael
Raymond, I second that - been using BudTool for 4 years, a couple of problems but NONE with backing up the NetApp box. I think the current version, 4.6, is a fine product and for the most part Intelliguard's support has been more than satisfactory - We also use PDC support sometimes for BudTool and they are outstanding!!
Raymond Brennan writes:
This does not tie in with my experience at all. The expertise at Intelliguard ( particularly in the UK, but also via the US) has been second to none. As regards the "headache", I've had a few with NetApps, but none with Budtool. I set it up and it just works fine. The only time I've needed to call on them was to add new schedules etc.
Anyone else feel like this ?
:)
-----Original Message----- From: Daisy Nguyen Davis [mailto:btd@research.bell-labs.com] Sent: Thursday, February 25, 1999 3:33 PM To: ray_brennan Cc: toasters@mathworks.com Subject: RE: Net App and NetBackup
I DO NOT recommend Budtool! I have been using Budtool in the last 4 years. From the beginning, the support was wonderful even though the product was just so so. But since Budtool splits into 2 companies: budtool and Intelliguard, I have had many bad experiences with both product and support from Intelliguard. Many of their experience tech supports are gone. The new ones are nasty and inexperience. In my opinion, the product is not worth the headache.
Daisy
From: "Raymond Brennan" ray_brennan@mentorg.com Subject: RE: Net App and NetBackup
MIME-Version: 1.0 X-Priority: 3 (Normal) X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook 8.5, Build 4.71.2173.0 Importance: Normal X-MimeOLE: Produced By Microsoft MimeOLE V5.00.0810.800 In-Reply-To: 199902251256.NAA15704@uabs78c65.uab.ericsson.se Sender: owner-toasters@mathworks.com Precedence: bulk X-Mozilla-Status2: 00000000
part text/plain 619 Press <return> to show content... I have been using Budtool from Intelliguard and can heartily recommend it-very stable, very easy to use and well supported.
Raymond
-----Original Message----- From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com]On Behalf Of Michael Salmon Sent: Thursday, February 25, 1999 12:57 PM To: toasters@mathworks.com Subject: Net App and NetBackup
I wondered if anyone was using NetBackup with their filers. We are currently using Networker but are sufficiently dissatisfied that we going to look at NetBackup and I am interested in any problem that others have encountered.
/Michael
Tom,
Glad to read this. There are far too many "cowboys" in computer software in general selling products they can't or won't support, so when I come across a decent bunch like Intelliguard, I like to give them due credit.
As a matter of interest, tell me more about the PDC support.
:)
-----Original Message----- From: Tom Wike [mailto:t-wike@ti.com] Sent: Thursday, February 25, 1999 4:00 PM To: Raymond Brennan Cc: toasters@mathworks.com Subject: RE: Net App and NetBackup
Raymond, I second that - been using BudTool for 4 years, a couple of problems but NONE with backing up the NetApp box. I think the current version, 4.6, is a fine product and for the most part Intelliguard's support has been more than satisfactory - We also use PDC support sometimes for BudTool and they are outstanding!!
Raymond Brennan writes:
This does not tie in with my experience at all. The expertise at Intelliguard ( particularly in the UK, but also via the US) has
been second
to none. As regards the "headache", I've had a few with
NetApps, but none
with Budtool. I set it up and it just works fine. The only time
I've needed
to call on them was to add new schedules etc.
Anyone else feel like this ?
:)
-----Original Message----- From: Daisy Nguyen Davis [mailto:btd@research.bell-labs.com] Sent: Thursday, February 25, 1999 3:33 PM To: ray_brennan Cc: toasters@mathworks.com Subject: RE: Net App and NetBackup
I DO NOT recommend Budtool! I have been using Budtool in the last 4 years. From the beginning, the support was wonderful even though the product was just so so. But since Budtool splits into 2 companies: budtool and Intelliguard, I have had many bad experiences with both product and support from Intelliguard. Many of their experience tech supports are gone. The new ones are nasty and inexperience. In my opinion, the product is not worth the headache.
Daisy
From: "Raymond Brennan" ray_brennan@mentorg.com Subject: RE: Net App and NetBackup
MIME-Version: 1.0 X-Priority: 3 (Normal) X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook 8.5, Build 4.71.2173.0 Importance: Normal X-MimeOLE: Produced By Microsoft MimeOLE V5.00.0810.800 In-Reply-To: 199902251256.NAA15704@uabs78c65.uab.ericsson.se Sender: owner-toasters@mathworks.com Precedence: bulk X-Mozilla-Status2: 00000000
part text/plain 619 Press <return> to show content... I have been using Budtool from Intelliguard and can heartily recommend it-very stable, very easy to use and well supported.
Raymond
-----Original Message----- From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com]On Behalf Of Michael Salmon Sent: Thursday, February 25, 1999 12:57 PM To: toasters@mathworks.com Subject: Net App and NetBackup
I wondered if anyone was using NetBackup with their filers. We are currently using Networker but are sufficiently dissatisfied that we going to look at NetBackup and I am interested in any problem that others have encountered.
/Michael
-- Tom Wike UNIX System Administration FDAO Productivity Infrastructure Texas Instruments, Inc.
E-Mail: t-wike@ti.com Regular Mail: 7839 Churchill Way Phone: (972) 917-1252 M/S 3984 Fax: (972) 917-3891 Dallas, TX 75251 Pager: (888) 512-8040
E-Mail my Pager: 5128040@skytel.com Or: http://www.skytel.com/Paging/pageme.cgi?pin=5128040,2
Raymond, When we first got the BudTool product 4 years ago it was thru the local PDC office here in Dallas. Now we know that Intelliguard took over the BudTool line sometime in 1998, when we leased some new equipment we had PDC come in to help with the install of our DLT jukebox and transferring our BudTool s/w - went smooth as silk - although we ran into a couple of issues with the install (on Auspex systems) the PDC engineer knew excatly what to do to fix it and then got on the phone to Intelliguard and told them the problem and what the fix would be for it!! When we went to upgrade BudTool from 4.5 to 4.6 I called the PDC engineer just to see if they knew of any issues, they told me what OS rev I needed to be in regard to the NetApp (release 5.1.2R3P1) and what issues might crop up in regard to the Auspex systems - again PDC was right on top of the BudTool products and knew what to expect. You can check out the company at http://www.pdc.com
Raymond Brennan writes:
Tom,
Glad to read this. There are far too many "cowboys" in computer software in general selling products they can't or won't support, so when I come across a decent bunch like Intelliguard, I like to give them due credit.
As a matter of interest, tell me more about the PDC support.
:)
-----Original Message----- From: Tom Wike [mailto:t-wike@ti.com] Sent: Thursday, February 25, 1999 4:00 PM To: Raymond Brennan Cc: toasters@mathworks.com Subject: RE: Net App and NetBackup
Raymond, I second that - been using BudTool for 4 years, a couple of problems but NONE with backing up the NetApp box. I think the current version, 4.6, is a fine product and for the most part Intelliguard's support has been more than satisfactory - We also use PDC support sometimes for BudTool and they are outstanding!!
Raymond Brennan writes:
This does not tie in with my experience at all. The expertise at Intelliguard ( particularly in the UK, but also via the US) has
been second
to none. As regards the "headache", I've had a few with
NetApps, but none
with Budtool. I set it up and it just works fine. The only time
I've needed
to call on them was to add new schedules etc.
Anyone else feel like this ?
:)
-----Original Message----- From: Daisy Nguyen Davis [mailto:btd@research.bell-labs.com] Sent: Thursday, February 25, 1999 3:33 PM To: ray_brennan Cc: toasters@mathworks.com Subject: RE: Net App and NetBackup
I DO NOT recommend Budtool! I have been using Budtool in the last 4 years. From the beginning, the support was wonderful even though the product was just so so. But since Budtool splits into 2 companies: budtool and Intelliguard, I have had many bad experiences with both product and support from Intelliguard. Many of their experience tech supports are gone. The new ones are nasty and inexperience. In my opinion, the product is not worth the headache.
Daisy
From: "Raymond Brennan" ray_brennan@mentorg.com Subject: RE: Net App and NetBackup
MIME-Version: 1.0 X-Priority: 3 (Normal) X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook 8.5, Build 4.71.2173.0 Importance: Normal X-MimeOLE: Produced By Microsoft MimeOLE V5.00.0810.800 In-Reply-To: 199902251256.NAA15704@uabs78c65.uab.ericsson.se Sender: owner-toasters@mathworks.com Precedence: bulk X-Mozilla-Status2: 00000000
part text/plain 619 Press <return> to show content... I have been using Budtool from Intelliguard and can heartily recommend it-very stable, very easy to use and well supported.
Raymond
-----Original Message----- From: owner-toasters@mathworks.com [mailto:owner-toasters@mathworks.com]On Behalf Of Michael Salmon Sent: Thursday, February 25, 1999 12:57 PM To: toasters@mathworks.com Subject: Net App and NetBackup
I wondered if anyone was using NetBackup with their filers. We are currently using Networker but are sufficiently dissatisfied that we going to look at NetBackup and I am interested in any problem that others have encountered.
/Michael
I do. We have had BudTool setup to backup the NetApps, UNIX machines and NT and have had very little problems. Whenever had we had issues, support was very helpful.
Pradeep.
This does not tie in with my experience at all. The expertise at Intelliguard ( particularly in the UK, but also via the US) has been second to none. As regards the "headache", I've had a few with NetApps, but none with Budtool. I set it up and it just works fine. The only time I've needed to call on them was to add new schedules etc.
Anyone else feel like this ?
:)
Raymond Brennan wrote:
This does not tie in with my experience at all. ... Anyone else feel like this ?
-----Original Message----- From: Daisy Nguyen Davis [mailto:btd@research.bell-labs.com]
I DO NOT recommend Budtool! I have been using Budtool in the last 4 years. From the beginning, the support was wonderful even though the product was just so so. But since Budtool splits into 2 companies: budtool and Intelliguard, I have had many bad experiences with both product and support from Intelliguard. Many of their experience tech supports are gone. The new ones are nasty and inexperience. In my opinion, the product is not worth the headache.
Yes, I do! I should, perhaps, first point out that Daisy and I are co-workers (she supports a toaster, I support two, and others in our group support even more). I have to echo her sentiments. I think Intelliguard's support is atrocious. Their attitude stinks, and their experience seems to be nil. They don't make an effort to understand my setup, and consequently waste my time asking me to do things that make no sense in my environment. They repeatedly ask me for info that I've already given them, as they either lose it or don't communicate among themselves when working on my calls. It got so bad that I refuse to even deal with the person assigned to handle calls from our company. I insisted that they provide me with someone who had a better attitude and who would work with me, and now I have someone who always sounds half asleep and seems even more clueless.
As for their product, when it works, it's great and makes my life incredibly easier. When it breaks though, it's always a nightmare (I'm speaking specifically about NDMP backups of my NetApp - my other systems are always flawlessly backed up). Too many times, I've had to upgrade either my BudTool or my OnTap software to fix some problem and then am left with failing NDMP backups that take days or weeks to fix, with Intelliguard usually claiming that "it's NetApp's fault."
Others obviously seem to have had a better experience than Daisy & I. YMMV. Buyer beware.
-ste
-
Daisy Nguyen Davis -
pradeepï¼ algorithmics.com -
Raymond Brennan -
Shaun T. Erickson -
Tom Wike