We have a 1 Year Hardware Warrenty and a 90-Day Software Warrenty

Often, there will be quotes to extend the software warrenty to 1 Year to co-incide with the hardware. (which would be, of course, 9 months.)

--tmac

Timothy A. McCarthy --> System Engineer, Eastern Region. Network Appliance http://www.netapp.com 301-230-5847 Office \ / Page Me at:@@ 301-230-5852 Fax / 800-654-9619

On Wed, 5 May 1999, Richard L. Rhodes wrote:

<color><param>0100,0100,0100</param>My Sales rep is saying that a netapp comes with a 3 months hdwr warranty - that I need to purchase 9mo hdwr support in the first year. Netapp's web site says the following:

"NetApp's hardware warranty program provides customers with free 24x7 telephone support for one year from the date of purchase along with same day shipment of replacement parts."

This sounds like a 1yr warranty.

Question: Just what is NetApp's hdwr warranty?

Thanks

rick

<nofill> ---------------------------------------------------------------------- Richard L. Rhodes e: rhodesr@firstenergycorp.com Ohio Edison Co. p: 330-384-4904 f: 330-384-2514