Hi All,

As requested, we have modified our "downtime" statement to make it clear when the NOW site is down for scheduled downtime or due to technical difficulties .

Also we posted our scheduled downtime information in a link off of the NOW home page (located at the bottom). In the near future we will be moving away from monthly releases and will move towards quarterly releases-which equates to more uptime for our users. When this happens the downtime information will be updated with this information accordingly.

http://now.netapp.com/public/downtime.shtml

Thanks, Renee Get Answers on NOW (Netapp on the Web)! http://now.netapp.com

--- Renee.LaLonde@netapp.com wrote:

Hi Everyone,

The planned downtime window for "routine upgrades/maintenance" to NOW is actually scheduled only during late hours (US PDT) on Saturdays. We picked Saturday nights based upon the small amount of web traffic that occurs during this period so that we can minimize the impacts to our customers.

The outage that we experienced yesterday was due to internal networking issues and was not a "planned" outage. However, our standard "planned downtime" message below was displayed. We will look at making this message more representative of the issue at hand.

Thanks for your feedback. If you have any questions/further input please feel free to send me an email directly.

Best Regards,

Renee La Londe renee@netapp.com E-Service Web Manager Get Answers on NOW (Netapp on the Web)! http://now.netapp.com

-----Original Message----- From: Jeff Innis [mailto:figaro911@hotmail.com] Sent: Tuesday, July 18, 2000 4:51 PM To: toasters@mathworks.com Subject: NOW website down?

Seems the NOW website is down for "routine" maintenance. Seems strange to be having routine maintenance during what is still business hours here on the West Coast. Ok, not trying to be US centric but I'am sure that most of Netapps sales are from US based businesses, so it would seem to be sensible to do this during "off" hours, 2:00am EDT sounds good. Comments from Netapp folks?

J

              The NOW website will be

inaccessible due to routine maintenance. We apologize for the inconvenience.

              To download software, please go to

download.netapp.com.

              The Global Support Center can be

reached during this time (and at all times) by the phone numbers below:

                    1-888-4NETAPP (toll free

within U.S.) 1-408-822-4700 (direct dial from elsewhere) 00 800 44 NETAPP (for countries with UIFN; toll-free) +31 23 5679605 (for all other countries; int'l call r

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