-----Original Message----- From: beepy@netapp.com [mailto:beepy@netapp.com]
I was going to slip "The Downward Spiral" onto our corporate phone system background music about four years ago - but far be it from me to dictate my musical tastes on everyone else.
Which is why most people (at least I did when I was a UNIX admin) prefer silence with maybe an auto attendant that will let you know the approx. wait time and how many people are ahead of you in the queue. At least then you can decide whether or not to remain on hold -- possibly offered the option to leave a message. --Gil
* Smith, Gil (gil.smith@netapp.com) [990406 15:59]:
I was going to slip "The Downward Spiral" onto our corporate phone system background music about four years ago - but far be it from me to dictate my musical tastes on everyone else.
Which is why most people (at least I did when I was a UNIX admin) prefer silence with maybe an auto attendant that will let you know the approx. wait time and how many people are ahead of you in the queue. At least then you can decide whether or not to remain on hold -- possibly offered the option to leave a message.
IMHO, Netapp should take a hint from Clearnet (wireless phone provider in Toronto, CA): give people a choice of music. Once the system determines that it has to put you on hold, it lets you choose from 4-6 genres.
(Of course, hitting the wrong button and thus having to listen to C&W while your filer is down could have -- unfortunate -- consequences...)
On Tue, 6 Apr 1999, Smith, Gil wrote:
-----Original Message----- From: beepy@netapp.com [mailto:beepy@netapp.com]
I was going to slip "The Downward Spiral" onto our corporate phone system background music about four years ago - but far be it from me to dictate my musical tastes on everyone else.
Which is why most people (at least I did when I was a UNIX admin) prefer silence with maybe an auto attendant that will let you know the approx. wait time and how many people are ahead of you in the queue. At least then you can decide whether or not to remain on hold -- possibly offered the option to leave a message.
Those queue length and wait times are great to know. Gives one a chance to grab a refreshing beverage or take care of some personal hygiene. Barring that, get a CD changer and put in the entire Beethoven symphonies. If you cycle through that, NetApp has a real problem. ;)
Until next time...
Todd C. Merrill The Mathworks, Inc. 508-647-7792 24 Prime Park Way, Natick, MA 01760-1500 508-647-7012 FAX tmerrill@mathworks.com http://www.mathworks.com ---
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James FitzGibbon -
Smith, Gil -
Todd C. Merrill