I dont think the issue here, is that netapp doesnt document where to download the PROPER version of ONTAP.
Agreed. I think my biggest issue is that I misinterpreted the documentation. In the docs when it say's :
Go to the NOW site at http://now.netapp.com/NOW/main/software.shtml and
download the version of Data ONTAP for your existing system that matches the version installed on the FAS31xx system.
I interpreted this as meaning download the version for your existing system (3050 in my case) that matches the version installed on the FAS3170, which I assumed meant the version number (7.2.6.1) in my case.
But..ya think you're reading "upgrade version" a little too...narrowly?
Yes, I guess I was.
How can Netapp prevent this chain of errors?
I would say by doing what you and I have both suggested. Amending the documentation to unambiguously state what they really want to happen.
We're looking to make this more clear.
Doug Thompson
NetApp Information Engineering
From: Romeo Theriault [mailto:romeotheriault@gmail.com] Sent: Thursday, April 30, 2009 8:47 PM To: Jeff Mohler Cc: Kevin M. Parker; Miller, Michael CTR USTRANSCOM J2; toasters@mathworks.com Subject: Re: Warning for people doing a head upgrade from a 3050 to a 3170
I dont think the issue here, is that netapp doesnt document where to download the PROPER version of ONTAP.
Agreed. I think my biggest issue is that I misinterpreted the documentation. In the docs when it say's :
Go to the NOW site at http://now.netapp.com/NOW/main/software.shtml and download the version of Data ONTAP for your existing system that matches the version installed on the FAS31xx system.
I interpreted this as meaning download the version for your existing system (3050 in my case) that matches the version installed on the FAS3170, which I assumed meant the version number (7.2.6.1) in my case.
But..ya think you're reading "upgrade version" a little too...narrowly?
Yes, I guess I was.
How can Netapp prevent this chain of errors?
I would say by doing what you and I have both suggested. Amending the documentation to unambiguously state what they really want to happen.
-
Romeo Theriault -
Thompson, Doug