Hi Todd,

As usual thanks for the great suggestion! We have already implemented this in the 'Manage Installed Products' form http://now.netapp.com/installedproducts

and will be doing so in all of the other tools over the next 2 months. Additionally, we will be adding in the system id as another search option.

Thanks again for your feedback and we will keep you informed as we update the tools.

Best Regards, Renee

Renee La Londe Director eService Network Appliance, INC Get Answers on NOW (Netapp on the Web)! http://now.netapp.com

-----Original Message----- From: Todd C. Merrill [mailto:tmerrill@mathworks.com] Sent: Monday, January 14, 2002 7:35 AM To: toasters@mathworks.com Subject: NOW enhancement: filer names Importance: Low

Got a suggestion for an enhancement to NOW....wherever a serial number is used (cases/RMA/profiles/prococol licenses, etc.). also show the machine name.

After about 5 or 6 filers, I can't keep track of this information anymore. So, I keep a little table of my own. This is kinda silly when there is a database that keeps track of things like this already...

This can easily be updated by us end users, or, since autosupport mails are sent each week, that process can do it (for those filers that actually show a serial number in the output of `sysconfig` instead of a systemID). Or, autosupport can use the contents of /etc/serial if it exists to do this on our behalf.

Thanks for listening.

Until next time...

The Mathworks, Inc. 508-647-7000 x7792 3 Apple Hill Drive, Natick, MA 01760-2098 508-647-7001 FAX tmerrill@mathworks.com http://www.mathworks.com ---