In message 7F608EC0BDE6D111B53A00805FA7F7DA02BE9004@TAHOE.netapp.com, "Sul livan, Shelly" writes:

Jason,

I'm looking into this now. I don't know at this point if this is a problem with our mail server, CustomerCast's or some other glitch. Are you getting spammed for the same exact case, or have different cases been closed over the last few days?

We're certainly not in the business of trying to spam anyone, especially after they had nice things to say about us :)

I'm investigating now and will get back to you with the outcome.

Thanks,

Shelly Sullivan Technical Support Shift Manager Network Appliance, Inc. 2770 San Tomas Expressway Santa Clara, CA 95051 408-367-3531, 408-367-3450 Fax

All the email concerns the same case number. Thanks for you help with this, it's greatly appreciated.

BTW, I the email stated that surveys will be sent out after every closed case. Was sampling considered at all? It might be better received than email after every case. Then again, I wonder how many people actually have to open cases more than every couple of months.

jason