Hi Everyone,

The planned downtime window for "routine upgrades/maintenance" to NOW is actually scheduled only during late hours (US PDT) on Saturdays. We picked Saturday nights based upon the small amount of web traffic that occurs during this period so that we can minimize the impacts to our customers.

The outage that we experienced yesterday was due to internal networking issues and was not a "planned" outage. However, our standard "planned downtime" message below was displayed. We will look at making this message more representative of the issue at hand.

Thanks for your feedback. If you have any questions/further input please feel free to send me an email directly.

Best Regards,

Renee La Londe renee@netapp.com E-Service Web Manager Get Answers on NOW (Netapp on the Web)! http://now.netapp.com

-----Original Message----- From: Jeff Innis [mailto:figaro911@hotmail.com] Sent: Tuesday, July 18, 2000 4:51 PM To: toasters@mathworks.com Subject: NOW website down?

Seems the NOW website is down for "routine" maintenance. Seems strange to be having routine maintenance during what is still business hours here on the West Coast. Ok, not trying to be US centric but I'am sure that most of Netapps sales are from US based businesses, so it would seem to be sensible to do this during "off" hours, 2:00am EDT sounds good. Comments from Netapp folks?

J

The NOW website will be inaccessible due to routine maintenance. We apologize for the inconvenience.

To download software, please go to download.netapp.com.

The Global Support Center can be reached during this time (and at all times) by the phone numbers below:

1-888-4NETAPP (toll free within U.S.) 1-408-822-4700 (direct dial from elsewhere) 00 800 44 NETAPP (for countries with UIFN; toll-free) +31 23 5679605 (for all other countries; int'l call r

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