Hi Dave,

The normal process for replacement parts is that they are shipped from NetApp's European Support Centre in the Netherlands (CSEURO), and so no VAT should be payable. If you are in Europe and need any replacment parts, please ask that they be shipped from CSEURO.

If parts are shipped from the USA, it is possible to avoid paying the VAT if the correct import processes are followed and the paperwork for the replaced goods when exported are tied up with that for the imported ones - however, this is much more complex and doesn't always work.

Hopefully your reseller will be able to resolve this.

Regards, Andrew

-----Original Message----- From: owner-dl-toasters@netapp.com [mailto:owner-dl-toasters@netapp.com]On Behalf Of Dave Atkin Sent: 05 June 2000 09:53 To: toasters@mathworks.com Subject: UK Customs problems

We just received some replacement LRC cards for our FC8 shelves, but I've had endless conversations with Federal Express about VAT.

Apparently because they are new parts, UK Customs require VAT to be paid on them (Universities can't generally reclaim VAT). The fact that they are warranty replacements seems to make no difference.

I'm trying to get our reseller to sort this out but it would be really helpful if Netapp could do someting with the paperwork to avoid this in the future when they ship replacement parts to us.

Dave Atkin

Dave Atkin, Head of Technical Services Computing Service, University of York, YORK YO10 5DD Phone: +44-1904-433804 (ddi) Fax: +44-1904-433740 Email: D.Atkin@york.ac.uk