I recently had an RMA for the dodgy NVRAM card batch... Network Appliance opened a case, and I updated this at every stage after seeing this note... I had to go to Germany from the UK to swap the part and it took a good 2-3 Weeks... Not one call at all... they probaby read the case updates and let me get on with it !!!

JP

-----Original Message----- From: Scott Mikusko [mailto:guerilla@concentric.net] Sent: 23 January 2001 21:58 To: Jim Harm Cc: 'NetApps list server' Subject: Re: RMA follow-up

Heh, yes they do get a little pushy don't they? I noticed this first when they went to SonicAir for their RMA management. The few times where I've had a part shipped to me, it wasn't an RMA, but still got the thugs on the phone telling me to complete the return. "It's not an RMA you guys, it was a new part shipped with NO return needed!" Then they back off.

You could do that. :)

-Scott

On Tue, 23 Jan 2001, Jim Harm wrote:

Does someone know how to get them to call off the dogs. I get strangers calling me asking me where the RMA return is, before it gets delivered to my office. It takes me about a week to schedule the downtime and another week to get the old part out of shipping. These people call me and threaten to charge me for a part after 10 days.

I've got work to do that does not include finding out what number and shipper that department used to return the part and I am really getting bugged by the continuing and threatening calls from strangers. If they just wait, they will turn up on the loading dock at NetApp.

I've called NetApp sales, RMA team at NetApp, NetApp support, and now I'll try you. Someone must know a secret word to tell them to LAYOFF! -- }}}===============>> LLNL James E. Harm (Jim); jharm@llnl.gov System Administrator Compaq Clusters (925) 422-4018 Page: 423-7705x57152

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Scott T. Mikusko Maybe this world is another planet's hell. Systems Engineer XO Communications, Inc. - Aldous Huxley formerly Concentric Network -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=