On 3 May 2000, at 18:29, owner-toasters@mathworks.com wrote:
Unfortunately, this only works if we get the autosupport in the first place. Apparently there are a number of customers who think we don't want to be bothered. We do! If your filer or NetCache doesn't list 'autosupport@netapp.com' in the 'autosupport.to' option, please add it if your policies allow this.
I'm a new netapp customer (less than a year). I've found autosupport a little frustrating. For myself, the problem is the lack of feedback. I set up autosupport to send messages to several internal addresses and NetApp. I get the email just fine, but I have no way of knowing if NetApp got the email. I'd use the "options autosupport.doit just testing" command to send a test. I'd get the email, but I had no way to know if NetApp got the email. I almost called support to ask if anyone could tell me whether they got the emails!
I'd like to see several things:
1) an auto reply message sent back from NetApp acknowledging that they got the autosupport email. 2) If you run it through some tool for analysis, I'd like to have the output emailed back to me.
Here's another example.
Since upgrading DataOntap, the autosupport email says that my gigabit ethernet cards are in the wrong slots. These cards are in the slots that the factory put them in. NetApp support has said nothing and the filers are working fine - so I've done nothing.
Am I wrong?
Rick
On Thu, 4 May 2000, Richard L. Rhodes wrote:
I'd like to see several things:
- an auto reply message sent back from NetApp acknowledging that
they got the autosupport email.
This should be visible from the mail logs on your mailhost.
- If you run it through some tool for analysis, I'd like to have
the output emailed back to me.
I'd prefer either to have the tools myself, or only hear back if something was amiss. The danger with getting regular "everything is ok" type emails is that you could fail to notice an email informing you of a potential problem.
-Ronan
Perhaps if Netapp uses an email system that supports Return-Rcpt-To: headers that can just be included automagically in the filer autosupport email.
Bruce
On Thu, May 04, 2000 at 08:38:30AM +0000, Richard L. Rhodes wrote:
On 3 May 2000, at 18:29, owner-toasters@mathworks.com wrote:
I'm a new netapp customer (less than a year). I've found autosupport a little frustrating. For myself, the problem is the lack of feedback. I set up autosupport to send messages to several internal addresses and NetApp. I get the email just fine, but I have no way of knowing if NetApp got the email. I'd use the
i find autosupport very hot and cold. sometimes netapp gets back to us after an autosupport, and they want to send a replacement disk. of course we've usually already ordered it, and sometimes have even swapped it by them time we get the call. othertimes things fail and we hear nothing at all. what i have found best is a 2 pronged attack. first we make use of the autosupport.noteto to page operators and whoever is on call, second i parse the weekly logs with a quick script which pulls out standard garbage like users going over their quotas, and then gives a count of each unique line which might be interesting, if i have excessive errors for any one thing it's usually time to take a closer look.
I'd like to see several things:
- an auto reply message sent back from NetApp acknowledging that
they got the autosupport email.
this might be good for small sites. i have over 20 toasters, plus a good amount of faith in our mail system ( there have been a couple times in recent memory where we have been told about netapps losing mail however...)
Since upgrading DataOntap, the autosupport email says that my gigabit ethernet cards are in the wrong slots. These cards are in the slots that the factory put them in. NetApp support has said nothing and the filers are working fine - so I've done nothing.
check the hardware installation guide. iirc, netapp only qualifies certain cards in certain slots. unable to test every possible config that might crop up in the field, they publish the guide , and inside are listed various supported hardware configs. it starts on page 12 with the 720, you should have a copy in the boxed set of manuals that came with your filer.
-s
-
Bruce Sterling Woodcock -
Richard L. Rhodes -
Ronan Mullally -
Steve Armijo