We've got FAS systems across the globe, some of which are already EOL/EOS. Even the ones that are not, after year 3 NetApp SupportEdge gets crazy expensive. We have used 1 vendor, but I'd like to hear if anyone else has a good experience with one we could work with also. Thank you.
Park Place Technologies is one that I would recommend.
http://www.parkplacetechnologies.com/
On Thu, Mar 3, 2016 at 9:19 AM, Ilderton, James James.Ilderton@arris.com wrote:
We’ve got FAS systems across the globe, some of which are already EOL/EOS. Even the ones that are not, after year 3 NetApp SupportEdge gets crazy expensive. We have used 1 vendor, but I’d like to hear if anyone else has a good experience with one we could work with also. Thank you.
Toasters mailing list Toasters@teaparty.net http://www.teaparty.net/mailman/listinfo/toasters
Brad, have you taken advantage of their software-side support for ONTAP? Hard to tell if it's basic or they have some pretty in-depth knowledge...
On Thu, Mar 03, 2016 at 09:25:35AM -0500, Brad Thompson wrote:
Park Place Technologies is one that I would recommend.
http://www.parkplacetechnologies.com/
On Thu, Mar 3, 2016 at 9:19 AM, Ilderton, James James.Ilderton@arris.com wrote:
We’ve got FAS systems across the globe, some of which are already EOL/EOS. Even the ones that are not, after year 3 NetApp SupportEdge gets crazy expensive. We have used 1 vendor, but I’d like to hear if anyone else has a good experience with one we could work with also. Thank you.
I believe they are only hardware support , with some basic troubleshooting. On Mar 4, 2016 11:55 AM, "Ray Van Dolson" rvandolson@esri.com wrote:
Brad, have you taken advantage of their software-side support for ONTAP? Hard to tell if it's basic or they have some pretty in-depth knowledge...
On Thu, Mar 03, 2016 at 09:25:35AM -0500, Brad Thompson wrote:
Park Place Technologies is one that I would recommend.
http://www.parkplacetechnologies.com/
On Thu, Mar 3, 2016 at 9:19 AM, Ilderton, James <
James.Ilderton@arris.com>
wrote:
We’ve got FAS systems across the globe, some of which are alreadyEOL/EOS.
Even the ones that are not, after year 3 NetApp SupportEdge getscrazy
expensive. We have used 1 vendor, but I’d like to hear if anyoneelse has
a good experience with one we could work with also. Thank you.
Toasters mailing list Toasters@teaparty.net http://www.teaparty.net/mailman/listinfo/toasters
Thanks.
We've had good success with SMS (http://www.sysmaint.com/). They cover a number of international locations as well. No real ONTAP support, of course...
Ray
On Fri, Mar 04, 2016 at 03:32:05PM -0500, mkopenski@gmail.com wrote:
I believe they are only hardware support , with some basic troubleshooting.
On Mar 4, 2016 11:55 AM, "Ray Van Dolson" rvandolson@esri.com wrote:
Brad, have you taken advantage of their software-side support for ONTAP? Hard to tell if it's basic or they have some pretty in-depth knowledge... On Thu, Mar 03, 2016 at 09:25:35AM -0500, Brad Thompson wrote: > Park Place Technologies is one that I would recommend. > > http://www.parkplacetechnologies.com/ > > > > On Thu, Mar 3, 2016 at 9:19 AM, Ilderton, James <James.Ilderton@arris.com > > wrote: > > > We’ve got FAS systems across the globe, some of which are already EOL /EOS. > Even the ones that are not, after year 3 NetApp SupportEdge gets crazy > expensive. We have used 1 vendor, but I’d like to hear if anyone else has > a good experience with one we could work with also. Thank you. >
They do more than just basic hardware troubleshooting. I believe their level 3 engineers come straight from the OEM. Their website states:
"Park Place Technologies employs a comprehensive team of field service and Level 3 engineers that have, on average, 15+ years of direct OEM experience."
Here's some additional info from their site: http://www.parkplacetechnologies.com/maintenance-services/netapp-storage-mai...
My team has worked with them a few times in the past, always with great success no matter what the issue happened to be (CIFS and SnapMirror in our case).
-Brad
On Fri, Mar 4, 2016 at 3:32 PM, mkopenski@gmail.com mkopenski@gmail.com wrote:
I believe they are only hardware support , with some basic troubleshooting. On Mar 4, 2016 11:55 AM, "Ray Van Dolson" rvandolson@esri.com wrote:
Brad, have you taken advantage of their software-side support for ONTAP? Hard to tell if it's basic or they have some pretty in-depth knowledge...
On Thu, Mar 03, 2016 at 09:25:35AM -0500, Brad Thompson wrote:
Park Place Technologies is one that I would recommend.
http://www.parkplacetechnologies.com/
On Thu, Mar 3, 2016 at 9:19 AM, Ilderton, James <
James.Ilderton@arris.com>
wrote:
We’ve got FAS systems across the globe, some of which are alreadyEOL/EOS.
Even the ones that are not, after year 3 NetApp SupportEdge getscrazy
expensive. We have used 1 vendor, but I’d like to hear if anyoneelse has
a good experience with one we could work with also. Thank you.
Toasters mailing list Toasters@teaparty.net http://www.teaparty.net/mailman/listinfo/toasters
-
Brad Thompson -
Ilderton, James -
mkopenski＠gmail.com -
Ray Van Dolson