Bhavnesh,

I had to fix this problem too, back when we were using budtool. Veritas netbackup is *much* easier, more reliable, more intuitive, better interface... I could go on.

The fix is annoyingly trivial -- setting the timeout value to some number bigger than this, in a config file somewhere. Unfortunately, I don't remember what the file is called or where it is; I had to call support because the information is not in any of the manuals. The variable is BT_REQ_CMDTIMEOUT I *think*... there are binary-data files in all the directories, of course, so every time you grep, the terminal ends up printing umlauts.

Good luck.

Dave

Bhavnesh Makin wrote:

We are using budtool 4.6.1 to backup our filers over the network. Recently we have noticed a problem where backups have failed with following error:

Ldi (:budgo.c:4130) 11/23/99 22:06:23> Waiting for the ndmp2fh process to finish ... Ldi (:budgo.c:4131) 11/23/99 22:06:23> More backup data is coming from the socket ... Ldi (:budgo.c:4130) 11/23/99 22:06:25> Waiting for the ndmp2fh process to finish ... Ldi (:budgo.c:4131) 11/23/99 22:06:25> More backup data is coming from the socket ... L00 (:debug.c:1325) 11/23/99 22:06:26> ****************************************************************** L00 (:debug.c:1327) 11/23/99 22:06:26> ------ E R R O R ------- E00 (:debug.c:1327) 11/23/99 22:06:26> Command exceeded maximum allowable run time 78800. L00 (:debug.c:1341) 11/23/99 22:06:26> ******************************************************************

Parsing through the log file everything looks fine i.e. snapshots get created for backups, data gets dumped and snapshots get deleted. I opened up ticket with netapp folks but of no help yet. I went ahead and upgraded the ontap version on one of my F740 filers to 5.2.3 from 5.2.2P1D2 and problem went away for little while, but it has reappeared again.

Any thoughts,

Bhavnesh Makin