I am writing this mail message in hopes that someone else will benefit from it.
I just found out this afternoon that the HW/SW support contract for our filers had expired on 12/31/1999. Hmmm, I assumed that someone would have contacted us before it expired instead of finding out while trying to download OS on the now.netapp website. To the Network Appliance Corp. readers; is there some way to find out when the support expires without contacting my sales rep? By the way, I would not trade my filers for all the money in world but this kind of nonsense makes me crazier.
Linda Walton; UNIX System Administrator; Reasoning Inc.
"lwalton" == Linda Walton lwalton@reasoning.com writes:
lwalton> I just found out this afternoon that the HW/SW support lwalton> contract for our filers had expired on 12/31/1999. Hmmm, I lwalton> assumed that someone would have contacted us before it lwalton> expired instead of finding out while trying to download OS on lwalton> the now.netapp website.
Another caveat, if anyone should happen to require a new chassis (if say, a power lead decides to commit suicide for no apparent reason).. don't expect to have it fast. They're not stocked in warehouses and have to be put together and tested [at Sunnyvale - dunno if or where they do any of that in Europe]. Lead time to get one to the east coast is approx 10 hours [assuming no problems with their courier(s)].
On-site spares a/o CFO would be good things, in this case.
K.
On Fri, 21 Jan 2000, Kendall Libby wrote:
On-site spares a/o CFO would be good things, in this case.
We bought a spare F740 chassis instead of the chassis spares kit for several reasons, two of which are: if something blows up, I don't want to waste time assembling a working head unit; and the spares kit does not include a CPU (IIRC). A good chunk of money can be saved if you can convince Netapp to sell you a chassis without any software licenses. ;-)
Hmmm, I assumed that someone would have contacted us before it expired instead of
Disgusting to hear that this happened at your site. Fortunately, NetApp contacted us early December!
-- Begin original message --
From: Linda Walton lwalton@reasoning.com Date: Fri, 21 Jan 2000 16:43:00 -0800 (PST) Subject: by the way...... To: toasters@mathworks.com
I am writing this mail message in hopes that someone else will benefit from it.
I just found out this afternoon that the HW/SW support contract for our filers had expired on 12/31/1999. Hmmm, I assumed that someone would have contacted us before it expired instead of finding out while trying to download OS on the now.netapp website. To the Network Appliance Corp. readers; is there some way to find out when the support expires without contacting my sales rep? By the way, I would not trade my filers for all the money in world but this kind of nonsense makes me crazier.
Linda Walton; UNIX System Administrator; Reasoning Inc.
-- End original message --
---philip thomas
On Fri, 21 Jan 2000, Linda Walton wrote:
To the Network Appliance Corp. readers; is there some way to find out when the support expires without contacting my sales rep?
It should be your sales rep's job to do this, as part of the proper care and feeding of one's customer. It would also be nice to have NOW automatically e-mail a contact list whenever certain recurring events happen (like contract renewal).
I spent the last 3-4 months getting our web support straightened out - we have always been paid up on our maintaince, but their web site wouldn't let me get software. They also have a filer listed as ours which isn't, and last time I checked it still isn't fixed.
And let's not EVEN mention the lack of response in many of our requests to get rid of javascript off of the NOW site so we can use terminals to get support.....
On Fri, 21 Jan 2000, Linda Walton wrote:
I am writing this mail message in hopes that someone else will benefit from it.
I just found out this afternoon that the HW/SW support contract for our filers had expired on 12/31/1999. Hmmm, I assumed that someone would have contacted us before it expired instead of finding out while trying to download OS on the now.netapp website. To the Network Appliance Corp. readers; is there some way to find out when the support expires without contacting my sales rep? By the way, I would not trade my filers for all the money in world but this kind of nonsense makes me crazier.
Linda Walton; UNIX System Administrator; Reasoning Inc.
----------- Jay Orr Systems Administrator Fujitsu Nexion Inc. St. Louis, MO
"orrjl" == Jay Orr orrjl@stl.nexen.com writes:
orrjl> And let's not EVEN mention the lack of response in many of our orrjl> requests to get rid of javascript off of the NOW site so we can orrjl> use terminals to get support.....
Actually, I've been in contact with several people recently, and they *are* working on it. I told them to tell the list when it's done...
K.
Oh, my appologies....
On Tue, 25 Jan 2000, Kendall Libby wrote:
"orrjl" == Jay Orr orrjl@stl.nexen.com writes:
orrjl> And let's not EVEN mention the lack of response in many of our orrjl> requests to get rid of javascript off of the NOW site so we can orrjl> use terminals to get support.....
Actually, I've been in contact with several people recently, and they *are* working on it. I told them to tell the list when it's done...
K.
----------- Jay Orr Systems Administrator Fujitsu Nexion Inc. St. Louis, MO
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Brian Tao -
fubar＠mathworks.com -
Jay Orr -
Linda Walton -
Philip Thomas