On 04/27/98 02:48:22 you wrote:

Oddly, out of our 8 netapps, the only one that hasn't had a RAM or Disk failure is the one with Kingston RAM, Dallas Semiconductor NVRAM and a number of Seagate drives, all sourced as 'third party'.

Of our 4 new f230's we got about 5-6 months ago, we've had one dead NVRAM board, about 2 with bad RAM and I believe 2 ill disks. These are just off the top of my head and possibly not counting the DOA RAM issues and another dead NVRAM board I seem to remember hearing about. Most of these were barely even cracked open by us since receiving them from NetApp but the problems persisted even after reseating, etc.

Humourously, the ones with bad RAM sure worked swell when we stuffed them with cheap Kingston RAM while waiting for the NetApp replacement 'Heavily Tested and Approved' RAM was being shipped.

We paid extra for this?

Yep. For better quality when it leaves Netapp than the parts you get third party.

Sounds very much like a shipping issue to me. I'd talk to Netapp support and have them coordinate with shipping to see if that's where the problems are. Given when you say these things occurred, it's quite possible the problems have already been corrected.

Perhaps have Netapp ship the seperately, requiring you to install it just like you do third-party RAM, might be a better solution for your given environment.

Bruce