On 08/24/99 08:22:24 you wrote:

I don't see a whole lot of ways to debug this problem. Any tips would be greatly appreciated.

If I recall correctly, autosupport mail is not sent when booting off of floppy. So if you booted off of floppy to do the upgrade, you won't get an autosupport. One way to test if this is the problem is to download the upgrade to the disks, pop out the floppy, and then reboot off the disk image.

Bruce