Sorry if this is a FAQ, but I am new to the list and can't seem to browse http://teaparty.mathworks.com:1999/toasters.

We have an F820 filer from Network Appliance with a single DS14 drive shelf. The shelf came with 14 cartriges, of which 7 had 36 gigabyte ST336704FC drives, and 7 were empty. We would like to fill the empty drive cartridges with Seagate ST373405FC (72 gigabyte) drives, but the F820 complains "Drive not supported" when we insert the drives in the slots.

Is the error message because we didn't buy the drive from Netapp, didn't buy the right drives, or some firmware issue, or do we just need to update the F820 OS software? Does anyone have experience with using non-Netapp drives in an F820? We have heard that it works, but this is our first attempt.

Daniel Feenberg feenberg@nber.org