Anybody out there in Toasterland using SyncSort Backup Express? Would appreciate any first-hand insight -- I have a customer asking me to price it out for him, and I'd like to know how it stacks up vs. other products I know better (Veritas, Legato, CommVault, Workstation Solutions, etc.). TIA. Joe

I've been evaluating Backup Express for a little while now. Along with Time Navigator (maybe Veritas soon). We eliminated all the others for one reason or another.

There are alot of thing in BackEx I like (as compared to Tina) but there are two big problems that we've found with it. The tape duplication process tries to make an exact copy of the tape. For Vault copies this can be a concern if you dest tape is a bit shorter than the original. The data will just fall off the end of the tape. Plus the software feels somewhat on the flaky side. I'm finding a variety of things that should work but don't, plus having to restart the GUI or the deamons to get things working again (like when it stopped showing me the media report information). Talking with some people here at the LISA show, they feel the same way. That BackEx is not as stable as something like Veritas or Legato's products.